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CB530 last won the day on May 15 2014

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  • les

  1. Hello itman, The promotion that you cite was for new purchases only. It sounds like you renewed an existing license. The cart would not have displayed any discount info for a renewal during the promotion as a result of this. We do still have a promotion running, albeit is slightly changed from the Black Friday deal. As you know, changing to a new license will require you to go through the activation process for the new license. With that in mind, if you would like to refund your renewal so that you can make a new purchase at the discounted rate please contact our support team at https://
  2. Hi Duijv023, We have an article that will walk you through a component installation of mobile device connector. It is available here.
  3. Hi Jinlei Have you taken a look at our Push installation article?
  4. Hi katbert, It is possible to do so, please see our Knowledgebase article for step-by-step instructions.
  5. You're very welcome and we apologize for the confusion, our KB article and online help have already been updated to reflect the different parameter.
  6. Hello dmveron, Can you please retry adding these devices using the MEID number for your devices, rather than IMEI. Both numbers should be available in your device's settings, please see documentation specific to the device for instructions on exactly where to find them.
  7. Hello Charlie145, Please check to see if you've made the TCP/IP communication changes that are necessary in our installation article for SBS.
  8. Hi Destarah, Please see our Knowledgebase article for instructions to download the offline installer for your ESET product. Apologies for the inconvenience.
  9. Hi Geosoft, Take a look at the ERA User Guide section on sending a Sysinspector log request. It is one of the client tasks available from the Web Console.
  10. Hi czechoto, If you're interested in setting up Apache HTTP Proxy, you can find step-by-step instructions to do so here.
  11. Shawkins- I'd just like to point out that at mirror server can be configured on a client with Endpoint Security or Endpoint Antivirus 6 installed. The process is very similar to ERA 5 and the process is documented here. We also have documentation available for Apache HTTP Proxy, which as Marcos explained, has been introduced as a more complete solution than the previous Mirror server arrangement.
  12. Blackspear, Thank you for pointing this out. The screenshot in that article is incorrect and will be updated.
  13. That's correct dave, actually we just posted three new pieces for ERA upgrade. Please use the one that works best for your environment: Windows upgrade using all-in-one installer Windows component-based upgrade Linux component-based upgrade
  14. Hi Guys, Please bear with me for one moment, I don't know the exact answer to this and have reached out to our support techs for assistance. I expect that they will have an answer for you as soon as possible.
  15. Please see News312 for instructions to upgrade from ERA 6.1.21 to ERA 6.1.28. The upgrade instructions are located at the bottom of the News post. We are in the process of creating additional knowledgebase content to cover this procedure.
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