Frank Castiglione 0 Posted March 11 Share Posted March 11 Hello, I encountered a technical problem of payment via the ESET website a week ago, to be able to renew my license which expires on March 14th. I am French, I live in Japan and some years ago, I bought on-line an ESET product license via the ESET official website, probably in the default language, English. My ESET Internet Security is installed by default in French, your notification mails are in English, and for several years, I have always renewed my license in Japanese yen. To resolve my problem, I thought I was doing the right thing by contacting the local Japanese customer service, but it could not help me because my license data was unknown. Therefore, by clicking on the Help button of my anti-virus software, I had to contact the French customer service who can not help me, and links me to the North America Technical Support. In fact, your company debited my bank account twice the amount of a license for which I did not receive the data for my renewal. My license expires on March 14th and my device will not be protected beyond that. So, please, is there anybody in ESET who can help me? Thank you. Quote Link to comment Share on other sites More sharing options...
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