Protector

Hello everyone, does ESET plan to develop or release products or features to give us more tools for administrating client machines in ESET Protect? I have been asked by technical colleagues if ESET can be used to remotely lock or delete computers. There are customers who regularly hire new employees and terminate others. So that the terminated employee can no longer do anything with the device as soon as it is switched on and has an Internet connection, it should be possible to give a command so that the device is automatically locked. So far we have not found a satisfactory solution. Thanks for answers! Sincerely

Thank for you reply. I just did do that and asked our german ESET support.

Hello everyone! We do manage a customer server with ESET Server Security which runs Exchange 2019 CU13. Since a couple of days the latency of the Exchange connection status is pretty high. About 3000ms. The latency returned back to normal after we removed ESET form the system. Do you have any ideas what could be the problem? I want to update the policy and reinstall ESET. Thanks for help!

We did only remove the FDE. The Endpoint Security was still on the system. Im currently setting up a VM client for testing the backup and FDE again. I'll share the results when i have them.

We do use BackupAssist ER on the machines we manage. We're pretty happy with that tool but it doesn't like the FDE.

Hey @Kstainton Thanks for the answer. We tried to use the solution from backupassist.de on a workstation with FDE. The logs from the backup software said there's a problem with the EFI partition. ESET writes data in that partition for FDE. The backup worked after we removed FDE.

Hello everyone We're starting to deploy the Full Disk Encryption on the first client computers. One of the upcoming questions is what backup solutions are compatible with ESET FDE. Could you guys give me some information about that? We noticed that one of your backup products doesn't create a backup when FDE is installed. Thanks a lot!

Hello! Update: I tried again. The google secret works now. Twitch secret still doesnt work. Some secret formats are not accepted in the Password Manager.

Push this topic 🙂 By the way. I noticed that ESETs Password Manager does not stand in this list. I think it should be in there, too. https://en.wikipedia.org/wiki/Comparison_of_OTP_applications

Hello everyone I noticed that the Password Manager does offer to store the 2FA secrets, too. I added a couple of them but it does not accept all codes/secrets. For example: Google and Twitch secrets for 2FA do not work. The password manager says they are in the wrong format. The Google Authenticator accepts them tho. There might be some things to fix in the passowrd manager to make it work. Or am i missing something? I would apperciate your help. Thank you!

Thank you for the feedback! :)

Hello everyone I've got several questions for the forum and start with this one. Is it possible to cancel a running deep scan task via Protect Cloud? I noticed that some machines do hang in running tasks. Is there a remote command? Do i have to logon the machine directly to cancel the scan? Thanks for help!