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peteyt

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Kudos

  1. Upvote
    peteyt gave kudos to Marcos in Updated programs - Keep Rules   
    We are aware of the problem with Windows applications and the changing path with each update. There is a plan to come with up a solution to this in long term. Also I can assure you that we value any constructive feedback or suggestion and it's discussed with product managers and developers.
  2. Upvote
    peteyt gave kudos to SeriousHoax in Windows 10 Security and ESET   
    Turn it on. It's not related to ESET, it's smartscreen that's built into the system. It doesn't usually turn off automatically so not sure what happened there. 
  3. Upvote
    peteyt received kudos from Vilket Namn in Recovery of password manager account.   
    I think normally when you create your account for the first time it'll give you a recovery key to copy down. I had to create a new account because I had lost where I'd put it
  4. Upvote
    peteyt received kudos from camelia in What I should do with the duplicates rules?   
    I belive you can delete them but don't think leaving them will cause any issues such as space etc. As you can see from the folder path each location has a slightly different version name.
    The problem with Windows Store apps is their folder location and I believe exe. name changes with each version number. For example is the folder name was app 1.0 the new folder might be app 1.5 and so on. As the location and so on change eset treats it like a new app and a new rule gets made. 
  5. Upvote
    peteyt received kudos from seifearyan in Internet Security showing two Security Alerts that won't go away   
    As in restart button in eset or the start menu restart button
  6. Upvote
    peteyt received kudos from fabioquadros_ in Your LiveGrid system needs tweaking   
    While I completely agree with your statement, nothing can be 100 percent, but does that mean we shouldn't put in things to try and stop it? By that logic couldn't we argue that why bother with protection if some kind of malware could theoretically be designed to bypass or disable an AV (yes I know my comparison is slightly different to the issue we are talking about and AVs have tech to stop these).
    I do think we will see a lot more people requesting a folder system for ransomware protection. As mentioned before I'd love to see a better system for advanced users for warning them about files with no to low reputation. I get that eset doesn't want to cause issues and confusion for average users but surely that shouldn't mean the more advanced users should go without. Just make it harder to find and enable these things and make it clear when enabling the risks.
  7. Upvote
    peteyt received kudos from McMcbrad in Your LiveGrid system needs tweaking   
    While I completely agree with your statement, nothing can be 100 percent, but does that mean we shouldn't put in things to try and stop it? By that logic couldn't we argue that why bother with protection if some kind of malware could theoretically be designed to bypass or disable an AV (yes I know my comparison is slightly different to the issue we are talking about and AVs have tech to stop these).
    I do think we will see a lot more people requesting a folder system for ransomware protection. As mentioned before I'd love to see a better system for advanced users for warning them about files with no to low reputation. I get that eset doesn't want to cause issues and confusion for average users but surely that shouldn't mean the more advanced users should go without. Just make it harder to find and enable these things and make it clear when enabling the risks.
  8. Upvote
    peteyt received kudos from LesRMed in zippyshare.com - HTML/ScrInject.B Trojaner   
    The fact is the site is running dodgy adverts. Whether or not you agree with with eset blocking these does not change that fact.
    I myself would rather eset blocked these things and then leave it up to the user to decide if they want to add it as an exception. Users wouldn't be happy if they didn't have an adblocker and got infected because eset didn't block them.
  9. Upvote
    peteyt received kudos from LesRMed in Rude and unhelpful customer support   
    In reality though most companies will not help people who have bought their products from an illegal reseller.
    Again though I do agree that the person on the chat should have explained things more rather than saying that is not your license which you could read as you stole it.
    I think maybe there should be a script for future when this happens to avoid any misunderstandings e.g. with the eset rep explaining that the license has been miss sold and the seller was a scammer. This should stop the victim feeling at fault or feeling they are being accused of something
  10. Upvote
    peteyt gave kudos to Super_Spartan in ESET Internet Security 14 version release date   
    Read Marcos' post above, it is literally a few posts above!
  11. Upvote
    peteyt received kudos from ebill in Why ESET firewall rules don't work for ESET's own traffic?   
    Surely blocking eset rules will in turn block things such as updating meaning you won't have the latest signatures and bug fixes.
    I get people want to be in control of their computer and connections and privacy etc. But surely with an AV you give them access to all your files technically anyways so you should trust them. Yes I know some AVs have had issues in the past but Eset have always been very transparent and also give you clear options to disable things e.g. marketing and usage collection etc.
  12. Upvote
    peteyt gave kudos to thunderrd in Can I place all firewall rules on a single page, rather than only 200?   
    Yes, and this is the problem.  If a rule is #205 and you want to move it to be #190, you can't simply use the ^ button.  You can only move the rule to position 201 [the first rule on the second page].  It is mind-boggling that the editor does not have the capability to move it to any position in the ruleset.
    So you have to work around it by using a bunch of user shenanigans: 1)move the rule to the top of the second page[#201], 2) delete rule #200, so that #201 moves onto the first page, replacing #200, 3)move it to the position on the first page where you want it, 4)manually create and add the rule that used to be #200, now it will be #201, at the top of the second page.
    It's a mess, and I see no other way to do it.  The editor is simply not built to correctly handle rule order manipulation, especially if there are more than 200 rules.  Why not simply have a selection button at the bottom of the list that selects how many rules are to be visible on a page?  Like Google: How many results to be shown on one page? 20/50/100/200/300
    But it doesn't stop there.  It isn't even convenient to re-order rules when there are only 200 of them, either.
    The capability to order the rules in the rules editor is sorely lacking in features that the old interface had.  A glaring one is the inability to drag/drop the rules into position; this we were able to do before this inferior ruleset editor replaced the old one.  So, if a rule is say, #190 and you want it to be #60, you have to hit the little ^ button 130 times to get it there.  What dev in their right mind made that decision?
    Couple that shortcoming with the inability to move rules between pages of the list and it is a big fail.  Don't get me wrong; I have been an ESET user for more than 15 years and have complete faith in the function of the software, but to be honest, it isn't particularly user-friendly anymore.
    I complained about the lack of drag/drop and other regressions 4 YEARS AGO, in this thread: https://forum.eset.com/topic/9625-eset-9x-ui-is-a-total-disappointment-much-worse-than-before/
    And itman, you were a contributor to that thread as well.
    That was when it was version 9.x.  It's now at 13.x and NOTHING has been done.  Marcos reported it to the devs then.  Apparently it is not an important enough feature to be worked on.
     
  13. Upvote
    peteyt gave kudos to xxJackxx in New User Interface Change Needed   
    I don't understand why this is even a conversation. The Kaspersky UI has changed very little since 2012 and I would take the ESET UI over it any day. That said it wouldn't hurt my feeling if they added a little more color to it but it is perfectly functional as is. I remember when all vendors used to replace the UI every year and it took another half year to work out the bugs.
  14. Upvote
    peteyt gave kudos to Marcos in Forum Feedback   
    Was that option in the mobile version of the forum in the past? The mobile version isn't 1:1 to the desktop version and may be missing some elements that are not used a lot by users.
    Anyways, we have made a change so that if you open a topic with unread posts it will jump to the first unread post automatically.
  15. Upvote
    peteyt received kudos from lowlanda in Gamer Mode: Why there's no shortcut/hotkey way to activate it?   
    The problem is that the user is playing the games in a windowed mode so it won't detect as its not full screen.
    There are two suggestions that would possibly fix this although the first one is one I've brought up a few times and know they have seen it and it isn't probably an easy fix and certainly not a priority
    1. The option to change what you see when you right click the eset icon. That way users can add things they use the most such as enable gaming mode, open firewall troubleshooter etc. While certainly not a critical feature I think this would be an interesting one as it gives users some choice.
    2. The other thing which I don't know if it exists is the ability to add specific games into eset so eset would turn on the gamer mode automatically when this game launches regardless of if that game is in full screen or not but if you've got loads of games this might be a little annoying and time consuming.
    Like the user has posted also keyboard shortcuts could also be a potential solution. 
    The problem is that some users may end up leaving gaming mode enabled which I presume isn't the best idea. Yes they are protected stl but notifications won't be shown and other stuff 
  16. Upvote
    peteyt gave kudos to itman in Which VPN is best with Eset Internet Security   
    FYI:
    https://www.infosecurity-magazine.com/news/29-vpn-services-owned-by-six/
    This is the actual article by VPNpro which gets into the real "nitty gritty": https://vpnpro.com/blog/hidden-vpn-owners-unveiled-97-vpns-23-companies/ . The above InfoSecurity article is just a summary.
  17. Upvote
    peteyt gave kudos to PassingBy in New User Interface Change Needed   
    You might want to say that all that white, empty spaces etc make for a somewhat boring and at times confusing experience. However, i wouldn't change that much. All what i'd add in that main menu screen is a search function to find what i need ASAP when i need it. I am fairly fine with all the rest. But that's me.
  18. Upvote
    peteyt received kudos from ebill in New User Interface Change Needed   
    I get eset might not be the best to look at but I'm confused about your chose of words, one in particular. Boring.
    An antivirus is there to protect users and the most important thing should be that it does its job. How it looks can play a part but really you just want a UI that is easy to navigate and familiarity does play a part and the average user will tend to leave their AV running in the background to do its job without opening it much if it all.
  19. Upvote
    peteyt received kudos from Peter Randziak in anti virus best software   
    I've tried many AVs and kept moving in the past unhappy with them but once I switched to eset I've never looked back. Doesn't hog the system, good detection and good support 
  20. Upvote
    peteyt received kudos from lowlanda in Gamer Mode: Why there's no shortcut/hotkey way to activate it?   
    Yeah, I know they have seen it so don't really want to post on here, but being able to change what you see when you right click the eset icon would be handy. E.G. You could add gamer mode, firewall troubleshooter etc. 
  21. Upvote
    peteyt received kudos from shocked in anti virus best software   
    I've tried many AVs and kept moving in the past unhappy with them but once I switched to eset I've never looked back. Doesn't hog the system, good detection and good support 
  22. Upvote
    peteyt received kudos from kwk1 in Network protection troubleshooting advice   
    I think you should be fine but if your unsure you could try it.
  23. Upvote
    peteyt received kudos from kwk1 in Network protection troubleshooting advice   
    That is exactly running the troubleshooter wizard. Sometimes I've seen stuff blocked but what Marcos is saying is if you've had no issues its best not to go in there and unblock anything. That area is designed so if you find your having problems with something not working you can go in there and see if anything if maybe being blocked and unblock it.
    You should be fine but it's hard to know exactly why something is being  blocked. 
    I did find at one point when using the public network setting in Eset a lot of stuff was blocked in the network troubleshooter that wasn't when switched to home but some do recommend using public. The link below explains how to check and change this setting 
    https://support.eset.com/en/kb3754-change-network-connection-firewall-setting-in-eset-windows-home-products
    As for the browser control part unsure about this. If it happens again see if you can get a screenshot of the actual message
  24. Upvote
    peteyt gave kudos to itman in Deny Internet access for running process   
    You really have to ask Microsoft "the rhyme an reasoning" behind this. My best guess is to make it difficult for malware to drop a bogus Store app there.
  25. Upvote
    peteyt received kudos from Aryeh Goretsky in ESET Internet Security uses almost 1GB of RAM. What's going on?   
    Also does version 13 have the same issues?
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