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jinlei801011 last won the day on November 18 2015

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  1. One of my customer using AVG and infected Ransomware, I want to propose ESET Endpoint to them, but their IT prefer Sophos with Intercept X, because Intercept X has Ransomware protection. May I know who used it before? I am still want to push ESET Endpoint to them https://www.sophos.com/en-us/products/intercept-x.aspx?cmp=701j0000001nogUAAQ&gclid=CKXg_euA59ICFdgnvQodCu0Dqg Thanks
  2. Hi Marcos, In the host field of server certificate, it is"*". status.html no error display. I have found this hxxp://help.eset.com/era_install/65/en-US/index.html?change_era_server_ip_hostname.htm, my host field is *, not server IP or hostname
  3. Hi Marcos, I have edited the agent policy and added the new ip before moving office, so clients able to connect to era with new ip now. So still need to generate agent live installer and re-deploy it? thanks
  4. My customer moved office, ERA server IP address was changed, I can login in webconsole on local server ( https://localhost/era/ ), but failed to login web console using other computer , the address is https://server ip/era/webconsole/, error is: This site can't be reached. took too long to respond Is it because of the port? Thanks
  5. Hi All, Before install it I want to check does ESET ERA in Azure can integrate with Azure Active Directory? Thanks
  6. Hi Marcos, Any updates? Thanks
  7. Hi Marcos, ELC log sent to you. Thank you
  8. Hi Michal, Tried deleting mirror files and clear update cache on clients, but doesn't help. I think the mirror is working file, because some computers able to update. Thank you
  9. Hi Michal, The local mirror no authentication required, another 20 computers still working fine, able to download updates from this mirror, they all same settings, only these 30 computers which goes to online suddendly cannot get udpates from local mirror.
  10. My customer has 50 users endpoint security, all offline computers, last time activated by offline license file, and DB updating via local mirror server (Mirror created in ESET File Security). Few days ago, about 30 endpoint security cannot get updates, the error is "Unauthorized access", and I found this 30 computers in ELA is red color and error is "offline units are connected to internet". My question is does offline computer go online will affect the updating? Customer using proxy server, setting never change, another 20 endpoint security still working fine. Thanks
  11. Hi Marcos, Any updates? Thanks
  12. Hi Marcos, Tried above solution but still cannot. I just Uninstalled ess9 and install ess10, issue was solved..but i have another 50 pcs installed with v9 with same issue. Virus signature database: 14614 (20161216) Rapid Response module: 9188 (20161216) Update module: 1069 (20161122) Antivirus and antispyware scanner module: 1507 (20161209) Advanced heuristics module: 1175 (20161110) Archive support module: 1258 (20161117) Cleaner module: 1128 (20161025) Anti-Stealth support module: 1105 (20161007) Personal firewall module: 1328 (20160715) ESET SysInspector module: 1264 (20161108) Real-time file system protection module: 1010 (20150806) Translation support module: 1558 (20161202) HIPS support module: 1259 (20161213) Internet protection module: 1285B (20161020) Web content filter module: 1051 (20160412) Advanced antispam module: 4786 (20161215) Database module: 1087 (20161107) Configuration module (33): 1308.9 (20161014) LiveGrid communication module: 1022 (20160401) Specialized cleaner module: 1012 (20160405) Banking & payment protection module: 1092 (20161130) Rootkit detection and cleaning module: 1006 (20160715) Network protection module: 1327 (20161215)
  13. Hi Marcos, tried pre-relase updates and run manual update but still the same, cannot receive email if attachment more than 2MB Thanks
  14. My customer using ESET Smart Security 9. few weeks ago, they cannot send out email from outlook if the attachment more than 2MB, checked mail server and no issue. After unisntall ESET then can send, what shoud I confirgure? Thanks
  15. Hi ESET, After install Cyber Security 6 some website cannot be displayed properly in Chrome, but Safari is working fine. Javascript seemed to have loading issues but only happens with Chrome. When I uninstalled Cyber Security, Chrome was able to display everything same as Safari. So what settings should I set so that Chrome will load the scripts?