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jinlei801011

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jinlei801011 last won the day on November 18 2015

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About jinlei801011

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  1. Thanks Marcos. For ESET Server Security for Linux, can ICAP scanning to Synology NAS, QNAP NAS and VSAN file?
  2. ESET Server Security for Linux offer ICAP scan https://help.eset.com/essl/91/en-US/remote_scanning.html Will the feature for windows be added in the future? If so, any targeted time-frame?
  3. I can see detection log on my customer's endpoint antivirus, however the Detections in ESET Protect is empty. This client machine is connecting to the ESET Protect.
  4. Recently CVE-2022-30190 was disclosed by Microsoft (https://msrc-blog.microsoft.com/2022/05/30/guidance-for-cve-2022-30190-microsoft-support-diagnostic-tool-vulnerability/) and is detected by Microsoft Defender. Whether my customers' ESET Endpoint is going to detect this? I cannot find any info to it.
  5. May I know the steps to migrate ESA from installed server to a new server
  6. I wanted to find out whether live installer download links that we generate will expire. I generated this link previously and sent it out for others to install (https://redirector.eset.systems/li-handler/?uuid=.......). But somehow the link expired. But on the dashboard there is nowhere where we can configure the expiry date of the link. Would you be able to advise on this?
  7. My customer tried to login ESET Protect but failed with error: Login failed: Unable to deserialize RPC message Reset the password but still the same issue. First time saw this error. Please advise.
  8. The old version was already uninstalled following FAQ https://support.eset.com/en/kb3239-how-do-i-uninstall-or-reinstall-eset-cyber-security-or-eset-cyber-security-pro. What else need to remove manually?
  9. My customer purchased Palo Alto Globalprotect VPN, I want to propose ESA to him, Is there any document for me to read? I cannot find it from ESET website.
  10. My customer uninstalled jdk11 and apache tomcat today, and installed jdk16 and reinstalled tomcat using ESET Protect AIO installer, but it cause "Error loading data: Session is not valid" error after login to ESET Protect. How to solve it?
  11. Hi Marcos, The customer told me he just right click the eset icon and pause the protection, then he can see the wifi portal and connect to the wifi.
  12. Our customer feedback that their users cannot connect to public wifi with ESET Endpoint Antivirus installed. The wifi has a portal where they need to login, same like in a hotel. When ESET installed this login page won't show up, But if disable real-time protection, it works as per normal. Ask user to change settings is not a good idea as they are not IT expert.
  13. Tried to upgrade ESMC7.2 to EP for Linux using Component Upgrade Client task but failed. How to upgrade it using run command line task? Found this link but no details https://help.eset.com/protect_admin/80/en-US/client_tasks_run_command.html. Thanks
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