IggyPop

If I get a reply from the team ealier I will try to give you an advise throughout this afternoon.

Hi @Nathan Warren - REformIT, would you mind sending an email (rmmintegrationteam@eset.com) to me and my team, who are working on the PSA Plugin? We will try to advise you via email as it main be easier. Kind regards, Ingemar

Hi everyone, Based on the information from the ESET Bridge development team this should be resolved. Please just clear the cache and this should resolve the issue. Thanks, Iggy

Hi @mikechan, is the agent not recieving the task from the ESET PROTECT Cloud or what is the error that shows when trying to upgrade the agent? Thanks, Iggy

Hi @JohanvdBerg, are you using the ESET PROTECT or the ESET PROTECT Cloud? Just need this answer before providing any further information. Thanks, Iggy

Hi @jimwillsher, I would recommend looking at this following documentation which I'm sure will answer many of your questions. Kind regards, Iggy

Hi @eclipse79, thank you so much for the feedback I will pass this information on the relevant team to have a look how they could improve it in the future. Kind regards, Iggy

In my case I have an MSP Account created for this purpose as I thought you might a reseller or an MSP. If this is something interesting for you surely you can read more on this topic here. But you can also create a dynamic group on top of your already existing company or you can create a new static group.

Hi @Labsy, I would recommend you create a dynamic group under the company you are managing. I have it designed this way in my environment. Thanks, Iggy

Hi @Labsy, I will try to answer on the questions above. The agent allows the communication betweeen the Server and the Endpoint Machine itself you can read more on this topic here, where a diagram will showcase the communication between these components. In the second question the agent can be used for many different approaches and one of them is to create a templates based upon the dynamic groups. Some for example if you installa agent on a new machine and the agent reports back to the server that it doesn't have a security product it will fall into a group which you have defined and from there you can automatize the installation of the product of a specific type to this machine. For more I would recommend looking through the links I have provided above which can help you understand the whole process. The difference between having a security product with the agent and not having it is that agent is lighter to be distributed on its own while if you add the product you increase the size of the installation package. However, on the other hand distributing the agent and having the automatization after can speed up your own process as well which can be helpful in larger networks. But I'm sure @Marcos can add some more pros and cons, as I have found these to be interesting to me. Hope this will help you out! Kind regards, Iggy

Hi @serpher, I would recommend you contacting local support as I have discussed it with the team and we would need additional logs to be provided. Thanks, Iggy

Hi @sanjay mehta, In regards to the allowed ports I could advise you to review this part of the documentation. However, maybe @Marcos will see something else there which is problematic. Thanks, Iggy

Hi @SALC, In the on-premise yes. It should work for cloud as well. You will just need to create an ESET Bridge policy, enable proxy authentication and assign the policy to the Bridge machine. Only one mention regarding proxy authentication, in case of proxy chaining, it only works for the main proxy. In case the second proxy has proxy authentication enabled as well, it won't work. Kind regards, Ingemar

Hi @SALC, for the ESET PROTECT we have the HTTPS and for the ESET PROTECT Cloud we do not have it at the present, however, we are looking into incorporating this into the product to support the HTTPS in ESET PROTECT Cloud as well.

Yes, you are correct the Bridge is compatible with Endpoint later than version 10. For more you can find in our documentation in case of any further questions https://help.eset.com/ebe/1/en-US/ .