
kingoftheworld
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kingoftheworld last won the day on December 14 2017
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mmadeira reacted to a post in a topic: Management agent outdated
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av-user reacted to a post in a topic: Management agent outdated
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I already have, and they pretty much gave me the option of hiding the GUI entirely or upgrading. I just hope the feedback received makes the decision makers behind these decisions re-think this next time.
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How to Upgrade Agent and/or Endpoint AV Versions?
kingoftheworld replied to slarkins's topic in Remote Management
This is not accurate. The current notification causes a Windows notification and alert sound upon logging into the machine which draws attention to the GUI. -
You are assuming that I plan to deploy 21H1 in the near future. The users in my environment will actually never have access to 21H1.
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At least for me, the issue with the notification is causing me to receive un-necessary support tickets from my end-users thinking there is an issue with their computer when in fact there is nothing wrong.
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How to Upgrade Agent and/or Endpoint AV Versions?
kingoftheworld replied to slarkins's topic in Remote Management
That's not the point. This was not well executed by ESET. This message should have been displayed to the admins in the console and not on all endpoints without the ability to control it. -
How to Upgrade Agent and/or Endpoint AV Versions?
kingoftheworld replied to slarkins's topic in Remote Management
On a similar note, can I ask why there isn't a way to hide this message on the client via policy? There is an option to disable every other alert message on the client but this one. In my environment, the end-users need to not worry about the agent/product being out of date as that is handled by IT. We are actively working on it and don't need users calling and telling us. -
Password protect Endpoint Security on a Mac
kingoftheworld replied to NickOS's topic in ESET Endpoint Products
I seriously don't understand why these settings cannot be the same between platforms. There are those that prefer to use the simple password protect settings mechanism on macOS. -
Detection Engine out of Date (EEA 7.X) global
kingoftheworld replied to HSW's topic in ESET Endpoint Products
I know many are reporting widespread issues, but I have seen this exact error message when the HDD fills up. -
CREATE A USER WITH NEW PERMISSION SET ON ERA
kingoftheworld replied to HienKieu's topic in Remote Management
The way that I have gotten around this is to make a "Shared Permissions" static group. Then, give the permissions to both user groups that need to access the license. -
CREATE A USER WITH NEW PERMISSION SET ON ERA
kingoftheworld replied to HienKieu's topic in Remote Management
It looks like you provided full access to only a select few Static Groups and the license it probably in the top-level (All) access group which this account doesn't have access to. You will either need to provide access to the static group that the license is at, or move the license to a static group that this account has access to. -
OS X - Update already in progress
kingoftheworld replied to j-gray's topic in ESET Endpoint Products
Any ETA on a fix for this issue? Yesterday, I experienced this popup no less than five times throughout the day without any interacting with the ESET GUI. -
Not necessarily related to ERA, but for the enterprise A/V products Description: Consistent handling of update profiles between Windows and macOSDetail: I would think that two products that are essentially branded the same should operate the same between platforms, ESET Endpoint A/V 6.* for Windows and macOS. When configuring update profiles to pull from an internal mirror on a PC, you essentially have to go in an update the the task for the update to use your internal mirror first, then use ESET's servers second. However, when you manually trigger the update now using the GUI, this fai
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