kingoftheworld

Thank you. So to confirm there will NOT be an PCU update to version 8.1.2031 that was released at the start of July?

Good morning, I am trying to check on the PCU update status. I have a Windows 10 PC that has been running ESET Endpoint AV 8.0.2039.0 since about the day it was released. The machine has a policy to allow automatic program updates, the EULA was accepted via the ESET protect console, and the machine is restarted at least once per week. It doesn't seem to update past that point. Versions of 8.1 have been around now for greater than two months which I believe was the delay that these updates would operate on.

If ping is correctly sending ICMP between the networks, it is likely not a routing issue. I would check to make sure port 2222 (or whatever you configured) is allowed between the two networks and also on the host firewall for the ESET protect server. A screenshot that Marcos requested will also help identify any potential issue.

Any word on this, I have purposely left a test machine on EEA v8.0, accepted the EULA prompt in ESET Protect, verified policies are set to automatically handle program updates, and nothing has changed to bring it to v8.1.

Sounds like this may be an issue with a firewall somewhere in between or a routing issue. I would check to make sure traffic is passing between the two networks.

I am aware of MSFT's offering for this, but I think this requires MS Defender to be deployed and running on the endpoint. I expect that would cause issues running ESET side by side.

While I know this isn't a current feature, this is something that I think would be a great addition to the product. Something that monitors a key set of 3rd party apps and specific OS patches that are missing reporting back to the console.

If you are simply changing the IP, you could do an DNS record, edit your policy to use the DNS name, then change the DNS record to your new IP.

When is this next service release due out?

Any update on the release after 8.1?

Since ESET Protect 8.1 was just released, Is the next service release coming in the near future? I have the upgrade scheduled and planned but determining if I need to delay pending this next service release.

Can you provide documentation on how to approve the EULA via the console? I searched through the KB and couldn't find anything to show me where to look or what to do.

I would download a fresh copy of the WAR file from ESET's website, move the era.bak and era.new folders to a 2nd location as a backup, then restart the Tomcat service. That should re-create the ERA folders and restore access. This should get you operational again unless you have a special distributed setup.

Yes, I can confirm this behavior on at least macOS Big Sur devices. I opened a ticket with support and was essentially told that ESET support for Big Sur is not fully available even though their public facing support page says it is fully supported minus the firewall and device control. I was told full support is coming in March with a new version that I hope fixes this. It is rather annoying to have to uninstall ESET to install critical OS patches.

I already have, and they pretty much gave me the option of hiding the GUI entirely or upgrading. I just hope the feedback received makes the decision makers behind these decisions re-think this next time.