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CB530

ESET Staff
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Everything posted by CB530

  1. Hello itman, The promotion that you cite was for new purchases only. It sounds like you renewed an existing license. The cart would not have displayed any discount info for a renewal during the promotion as a result of this. We do still have a promotion running, albeit is slightly changed from the Black Friday deal. As you know, changing to a new license will require you to go through the activation process for the new license. With that in mind, if you would like to refund your renewal so that you can make a new purchase at the discounted rate please contact our support team at https://
  2. Hi Duijv023, We have an article that will walk you through a component installation of mobile device connector. It is available here.
  3. Hi Jinlei Have you taken a look at our Push installation article?
  4. Hi katbert, It is possible to do so, please see our Knowledgebase article for step-by-step instructions.
  5. You're very welcome and we apologize for the confusion, our KB article and online help have already been updated to reflect the different parameter.
  6. Hello dmveron, Can you please retry adding these devices using the MEID number for your devices, rather than IMEI. Both numbers should be available in your device's settings, please see documentation specific to the device for instructions on exactly where to find them.
  7. Hello Charlie145, Please check to see if you've made the TCP/IP communication changes that are necessary in our installation article for SBS.
  8. Hi Destarah, Please see our Knowledgebase article for instructions to download the offline installer for your ESET product. Apologies for the inconvenience.
  9. Hi Geosoft, Take a look at the ERA User Guide section on sending a Sysinspector log request. It is one of the client tasks available from the Web Console.
  10. Hi czechoto, If you're interested in setting up Apache HTTP Proxy, you can find step-by-step instructions to do so here.
  11. Shawkins- I'd just like to point out that at mirror server can be configured on a client with Endpoint Security or Endpoint Antivirus 6 installed. The process is very similar to ERA 5 and the process is documented here. We also have documentation available for Apache HTTP Proxy, which as Marcos explained, has been introduced as a more complete solution than the previous Mirror server arrangement.
  12. Blackspear, Thank you for pointing this out. The screenshot in that article is incorrect and will be updated.
  13. That's correct dave, actually we just posted three new pieces for ERA upgrade. Please use the one that works best for your environment: Windows upgrade using all-in-one installer Windows component-based upgrade Linux component-based upgrade
  14. Hi Guys, Please bear with me for one moment, I don't know the exact answer to this and have reached out to our support techs for assistance. I expect that they will have an answer for you as soon as possible.
  15. Please see News312 for instructions to upgrade from ERA 6.1.21 to ERA 6.1.28. The upgrade instructions are located at the bottom of the News post. We are in the process of creating additional knowledgebase content to cover this procedure.
  16. Hi eshrugged, You can submit a request to our sales team using the form in the GUI, however the quickest way to reach them is over the phone at 1-866-343(3738). I'm going to let them answer your questions 2-4 since they can do so better than I can, but I do know that the renewal transaction is not recurring, you need to contact us when it's time to renew. Hope this helps
  17. Hi Ironikx, It looks like you saw an older version of that document. We have updated the changes that should be made to the file. Please add these lines instead: ServerRoot "C:/Program Files/ApacheHttpProxy" DocumentRoot "C:\Program Files\ApacheHttpProxy/htdocs" <Directory "C:\Program Files\Apache HTTP Proxy/htdocs"> Options Indexes FollowSymLinks AllowOverride None Require all granted </Directory> CacheRoot "C:/Program Files/ApacheHttpProxy/cache"
  18. Hi Ben, For more information about configuring gamer mode, to start or stop automatically, see this article.
  19. Thanks Jim for taking the time to write this. We appreciate the opportunity to help resolve the issues that you did have. It's great to hear that things are working well, and if you have questions or feedback in the future we hope the forum can continue to be a resource for you.
  20. I'd like to point out that we do cover the creation of a username and password for clients to access the mirror in this article for those using ERA 5.x. We also have instructions for those using ERA 6.x to configure a password protected mirror here.
  21. You're correct Jim. The logout time for the administrator account is fixed, here is a link to our knowledgebase article about how to create a new user, for anyone who'd like some help.
  22. Hello everyone, I realize that this thread has been inactive, however I wanted to let you all know that we have published a new article that covers the procedure to remove third-party software using ESET Remote administrator. I hope that it can be of use for those who visit this thread in the future.
  23. Hi Kob, As rugk stated, version 8 is available. I'm not sure whether you want the latest version of V7 or the latest version of the product. If you want to get the very latest version, please follow these instructions. If you are looking for a later build of version 7, the pages that rugk referenced should be helpful.
  24. It should absolutely work with Windows 7, just please do make sure that you've got all available system updates.
  25. Hi Forkys, I'm sorry to hear that you experience with ESET Smart Security 8 has not lived up to expectations. We do have a Knowledgebase article that addresses the update issue with ESET Smart Security 7 to ESET Smart Security 8. The issue is typically resolved by removing your existing installation and installing a fresh copy of version 8. It is important that if you are using a Windows XP machine, you should make sure that you have all available updates, specifically the Service Pack 3 (SP3) update. If you have not already resolved your issue, i hope you will give this method a try and
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