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TomFace

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TomFace last won the day on March 3

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  1. This was the first issue I've ever had with BPP. For me, one hiccup is not the end of the world. ESET has taken notice of the issue as there is an alert on the KB website https://support.eset.com/alert7234/ Regards, Tom
  2. Same thing for me this morning(FF). BPP works fine with IE11(which I normally use w/BPP). Will try the KB itman suggested. *********************************************************** Update.....disabled BPP, did a hard boot and then could not re-enable BPP (see below) Then did a soft boot and BPP was re-enabled (by itself). FF (v66.1) w/BPP now appears OK. (Thanks itman for the KB...you saved me looking it up)
  3. Criminals and scammers try to act as quickly as possible to enhance their gain before their threat is nullified. Marcos is very intelligent about this kind of thing. I, myself, have my fair share of doubt of the world today. People trying their best to use other people. I guess you could say I am a pessimist concerning human behavior. I wish you luck. Regards, Tom
  4. Assuming it is ESET you are referring to, is this a legitimate license you have or a cracked one? Regards, Tom
  5. That's how criminals operate...rush rush I need this NOW...here's 5 dollars (or whatever). Do what itman suggested (use a ID and password as long as your carrier allows, using all different types of characters)...although by now you're probably screwed. Good luck and learn from your mistake. Regards, Tom
  6. I used to use MBAM (have a lifetime license) alongside ESET, but when MBAM v3 launched, they did not play well together (conflicts). Using MBAM as an on-demand scanner is fine. Just don't run the two totally active in real time. These days, I use HitmanPro (not HitmanPro Alert) as my second opinion scanner. Regards, Tom
  7. Hello Karly. I meant no offense or insult. The "novice" rating only has to do with the # of kudos received. I am glad you found what may help you. The ESET Knowledgebase https://support.eset.com/ has a ton of helpful information as does the "HELP" section built into the ESET gui (the main ESET window of your product). Or you can always come to this Forum....there are many knowledgeable people who are willing to help. No question or issue is too unimportant. "Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family" ... Kofi Annan Regards, Tom
  8. Maybe the OP needs to look into creating a unique scan profile to suit their needs. https://help.eset.com/essp/12/en-US/work_avas_ondemand_profiles.html https://support.eset.com/kb2909/ https://help.eset.com/essp/12/en-US/idh_page_scan.html Regards, Tom
  9. Karly please forgive me if I missed it, but what type of scan are you running? A SmartScan or In-depth? What type of scan do you have setup as your On-demand scan? I have my power setting to never go to sleep. My In-depth/Custom scan takes about 2.5-3 hours (scanning about 2.1M+ items). I did adjust some settings (In-depth) to achieve the desired outcome. My SmartScan take less than 30 mins and scan about 430K items. Regards, Tom
  10. It appears this feature has been reinstated with v12.1.31.0. Thank you ESET. Regards, Tom
  11. Since the safe mode uninstall, it does appear that my scheduled in-depth scan are showing up in the logs. In addition, it is now scanning ALL files 2.1M+. So I consider the issue resolved. Regards, Tom
  12. Good idea itman....adding novice to the ignore list now. Regards, Tom
  13. No problem....please let me know what the end result is. If you'd rather not post it just PM (personal message) me.
  14. Are you talking about the ESET GUI sceen when you say "home screen"? Did you do an overlay (use the in program version update)? Usually that works fine. You might consider uninstalling using the ESET Uninstall tool (in safe mode) and then do a fresh install. https://support.eset.com/kb2788/ Also, are you doing anything with e-mail when this happens? If so, take a look at https://forum.eset.com/topic/18929-new-bug-with-antispam-module/ Regards, Tom
  15. If you purchased it through the ESET US website and are indeed in Canada, what I would do is submit a support ticket. I don't know if you are a business or home user, so you can select at https://www.eset.com/us/support/contact/s3/?seg=home or you can call ESET https://www.eset.com/us/about/contact/ Regards, Tom
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