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  1. Upvote
    TomFace gave kudos to Marcos in Forum Feedback   
    The instructions are indeed at one place: https://support.eset.com/kb141/
    Moreover, we link this KB article in the FAQ block on this forum as well.
  2. Upvote
    TomFace gave kudos to itman in Weird site blocked   
    What I will say about this incident is based on @TomFace connection to an Israeli server, your ISP is suspect at this point. Appears it might be performing insecure routing through the Internet backbone. However, more proof will be needed in this regard.
  3. Upvote
    TomFace received kudos from camelia in Select Scan Target   
    Yes there are some very smart folks on this Forum. Everyone brings something different to the table.
    I try to learn something new every time I visit (from folks like Marcos, Aryeh, foneil, itman, TomasP, SCR, cyberhash, Peter...among others).
  4. Upvote
    TomFace received kudos from camelia in Select Scan Target   
    If you trust Google.
    I do not trust Google with anything.
  5. Upvote
    TomFace received kudos from camelia in What is wrong with maxsecureantivirus?   
    Are you running multiple A/Vs real time?
  6. Upvote
    TomFace received kudos from camelia in EIS How do I disable a reminder?   
    Hello camellia. Good to see you again.
    Yes it was an enhancement with the latest version upgrade. As itman stated just "x" it out or just ignore it.
  7. Upvote
    TomFace gave kudos to Marcos in Request removal of site blocking   
    As already mentioned by TomFace, this forum is not a means for reporting blocks. Please read instructions how to report it to ESET. In your case, you should contact ESET Adaox and legalize selling of ESET products.
    Having said that, we'll draw this topic to a close.
  8. Upvote
    TomFace gave kudos to Azure Phoenix in ESET for iPhone?   
    From the link TomFace posted
    23. Why is there no ESET product available for Windows Phone and Apple iOS (iPhone, iPad, iPod Touch)?
    Windows Phone and Apple iOS are proprietary operating systems with their own application stores. The only way to install software on your device is through these stores. Publishers verify each application and guarantee it is malware free. The applications from these stores cannot be run in the background, nor can they scan and delete other programs. Additionally, each application runs in its own segment– a sandbox–so that even if there is any malware bundled in with an application, it cannot be installed and spread to other programs.
  9. Upvote
    TomFace gave kudos to SCR in Intermittent ESET/EIS splash screen   
    Hey Tom,
    I've had a similar problem going back some time regarding the tray icon. I have the icon hidden by the system now. I gave up on the splash screen a long time ago and have it turned off.
    I developed a more reliable method method to assure me that Eset is running using some simplified programming language.
    I am on Win7 also maybe that's the issue.  Either way as you said it's small potatoes.
    Regarding your Carlin quote, the forecast for tomorrow is: Decreasing darkness giving way to increasing light. I guarantee this forecast is 100% accurate.
  10. Upvote
    TomFace received kudos from jadinolf in ESET version have been released.... ?   
    I am very, very happy to see you back on the Forum Joe.
    Give Fred a woof kiss for me.
    Best regards as always,
  11. Upvote
    TomFace gave kudos to Marcos in The Logic of your user interface (y/n)   
    ESET's gui is subject to overhaul. While we do our best to tailor the gui for the majority of users, there are either technical limitations or some changes are too "expensive" in order to be done. Also it is obvious that we cannot make the gui likeable by 100% of all users and there will always be some who will like it and the others won't.
    Thank you for expressing your opinions. We are always open to constructive feedback and for suggestions how to make our products better in the eyes of you, our customers. Now that everything has been said, we will draw this topic to a close.
  12. Upvote
    TomFace gave kudos to peteyt in The Logic of your user interface (y/n)   
    Could maybe removing the more tools part help e.g. all tools shown in tool area by default?
  13. Upvote
    TomFace gave kudos to Deadpete in User monitoring   
    Hi folks,
    I appreciate all the good advice put forward here. I just want to recapitulate what my issue was from the beginning.
    I needed means to collect web access data for a particular user. Not keylogging, screen dumps, or that sort, as it's far too intrusive. Just record web access, mainly URLs. I could probably have set up a transparent proxy server, but that's using nukes for picking off a few pigeons. I have managed to collect sufficient evidence to present a good case, anyway.
    Particularly thanks to Tom, for reminding me about documenting everything. The fewer holes in the tapestry, the better. It will be ugly. Thanks to other colleagues for pointing out the possibility to use different means to lock down USB drives. That will be implemented promptly. I will probably implement some more permanent web monitoring to detect abuse at an early stage, before it gets out of hand.
    I wish everybody a nice spring
  14. Upvote
    TomFace received kudos from jdashn in User monitoring   
    Peter stay on top of it. State clear expectations "formally" (and again DOCUMENT it).
    Do not dance around, if you do, nothing will change (and your position will then be on the line).
    Build your case carefully, but make it expedient as it's not a matter of if something bad will happen, but how soon will something bad happen. It WILL happen.
    It sounds like a small business, but if there is any Union organization there and you have a working relationship, after talking with HR (or the owner), you might consider involving them to gain some leverage and buy-in.
    I've been there and done that dozens of times.
    It's never easy, but sometimes you have no choice.
    Good luck,
  15. Upvote
    TomFace gave kudos to peteyt in User monitoring   
    Yeah as the above mentioned there are programs you can use for logging. Does your company have a USB policy as a lot ban USBs from home and taking work ones out to avoid loss/infection.
    As mentioned speak to HR and warn the person that failing to comply could lead to dismissal. Remember no Antivirus solution is 100 percent and so users going to risky sites etc. could put your company in danger e.g. ransomware.
    For the reason mentioned above I would also make sure you have a good routine backup system in place. Also make sure to inform staff about the dangerous of things such as social engineering, getting them to sign things to cover you 
  16. Upvote
    TomFace gave kudos to jdashn in User monitoring   
    There are some good free softwares out there for viewing browser history logs, and usb access logs.
    I'd just make sure that keeping browser history is enforced via gpo (if you can). Then they can't delete out the logs after each use, keeping you blind to their activities. While you're at it with the GPO, lock down the browsers so they can't install extensions/addins.
    You could also lock down (via ESET Device Control) exactly which (down to Serial number, but as broad as make, or model) usb keys' they're allowed to use. I'd also look to disable booting from USB via the bios, and lock the bios with a PW (if you can boot to usb you can run tails or some such with no IT visibility).
    And like tom said... document, document, document... Talk to your boss, make sure you're in the clear for the 'watching'.
    Is this user an Admin on the computer in question?
  17. Upvote
    TomFace gave kudos to Marcos in Immediately, if ... option of scheduler   
    You've already reported it here: https://forum.eset.com/topic/17991-as-soon-as-possible-option-of-scheduler/. Please keep the discussion within the same topic. To prevent duplicate topics on the subject, we'll draw this one to a close.
  18. Upvote
    TomFace received kudos from Peter Randziak in Forum Feedback   
    A nice addition to the Forum...hopefully folks will take the time to read it.

  19. Upvote
    TomFace gave kudos to itman in Error code 0x847695d7 when opening Firefox for banking   
    Although this article notes error code, 0x847695d0, I suspect it still applies in this case: https://support.eset.com/kb6408/?locale=en_US&viewlocale=en_US
  20. Upvote
    TomFace gave kudos to Aryeh Goretsky in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
    With that in mind, we have the following rules in place:
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
    Last Revised: 5 March 2019.
  21. Upvote
    TomFace received kudos from jadinolf in Introduce yourself   
    And we are glad to have you here ebill. Hello and welcome to the forum.
  22. Upvote
    TomFace received kudos from Trish Eva in Introduce yourself   
    Welcome to the forum Trish...glad you could join us.
  23. Upvote
    TomFace received kudos from Bill_k in Introduce yourself   
    Hello and welcome to the Forum Bill_k. You'll find some very knowledgeable ESET Staff and forum members here. I find that ESET products are superior to their competition and the Customer Support (which includes this forum) to be very good and responsive.
    Looking forward to seeing you here.
    Best regards.    
  24. Upvote
    TomFace gave kudos to Arakasi in Introduce yourself   
    Hi my peoples !!
    Miss all of you guys !
    Where is Swex ?
    Going to try and stick my head in here a few times to see whats been going on !!! Maybe even help some people if i have time. I haven't left the ESET fam at all. Just been busy doing partner things & selling the products & services !!!!
    Cheers ~
  25. Upvote
    TomFace gave kudos to jadinolf in Introduce yourself   
    Great to see you Chris.
    I think you will really enjoy visiting here. I certainly do.
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