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TomFace

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Kudos

  1. Upvote
    TomFace received kudos from eset.paid.user in Someone eles using my key   
    No problem....please let me know what the end result is. If you'd rather not post it just PM (personal message) me.
  2. Upvote
    TomFace gave kudos to TomasP in Exclusions   
    Please keep the topic technical and leave any personal hassles out of it.
    As the correct response has been given by several users throughout the topic and it has now turned into an exchange of personal insults and mockery, we are locking it for further responses.
    @novice Please refer to rules 23 and 24 and follow them in all your future posts.
  3. Upvote
    TomFace received kudos from Aryeh Goretsky in Someone eles using my key   
    If you purchased it through the ESET US website and are indeed in Canada, what I would do is submit a support ticket.
    I don't know if you are a business or home user, so you can select at
     https://www.eset.com/us/support/contact/s3/?seg=home
    or you can call ESET
    https://www.eset.com/us/about/contact/
    Regards,
    Tom
     
  4. Upvote
    TomFace gave kudos to cyberhash in Exclusions   
    Funnily enough, i can run any second opinion scanners or firewalls without any trouble whatsoever and without exclusions. Only a second realtime scanner will cause problems. Nothing new and was even a issue back on windows 95 lol .
  5. Upvote
    TomFace received kudos from Aryeh Goretsky in PC slow   
    Well the first thing you could do is update to the latest version (v12)  https://www.eset.com/us/home/antivirus/download/ as the newer version may be lighter than what you have and most likely has enhancements. If you have a current license, the update is free.
    You may want to review the End of Life schedule at https://support.eset.com/kb3678/#eav just to stay on top of things.
    Or you could upgrade to EIS https://www.eset.com/us/home/internet-security/download/ which has more features, but there would be an additional fee.
    As you give very little information, anyone would be hard pressed to give you an accurate diagnosis.  
    Regards,
    Tom
  6. Upvote
    TomFace received kudos from Azure Phoenix in I uninstalled ESET and all wireless access is down   
    EIS and ESSP both have a firewall built in. So were you running 2 firewalls? Or did you use the ESET Online Scanner?
    Regards,
    Tom
  7. Upvote
    TomFace gave kudos to jadinolf in Thank you Fer,Goretsky, Marcos and TomasP,   
    Received your get well greetings today and believe me they were most appreciated.
    For you who do not know it, I recently spent 5 weeks in the hospital. Diagnosis was heart failure.
    I know I am improving but It's going fairly slow. In order to celebrate my improvement I installed Smart Security on a Windows 10 computer. Seems fine.Thanks again fellows.
     
     
  8. Upvote
    TomFace gave kudos to Arakasi in Thank you Fer,Goretsky, Marcos and TomasP,   
    Get well soon Mr Jadinolf. 
    Prayers are with you and thank you for being a part of the community my friend !
  9. Upvote
    TomFace gave kudos to stackz in Thank you Fer,Goretsky, Marcos and TomasP,   
    Wishing you a speedy recovery.
  10. Upvote
    TomFace gave kudos to TomasP in Thank you Fer,Goretsky, Marcos and TomasP,   
    Great seeing you back here!
    Get well soon!
  11. Upvote
    TomFace received kudos from td1958 in Purchased ESET Internet Security 2019 - 3 PCs From NewEgg   
    Sorry if I raised any doubt (or confusion) about what you purchased-that was not my intent. Your topic said "ESET Internet Security 2019 - 3 PCs From Newegg" so I am assuming it is indeed EIS (not ESSP). I doubt the ESET sales staff would be able to help you as you purchased it from Newegg (I'd just review your invoice (or contact Newegg) and work on the assumption it is indeed EIS). As far as feature  difference between EIS & ESSP (& NOD32), here is a link to a side by side product comparison for ESET PC products. https://www.eset.com/us/home/for-windows/
    The only real difference is ESSP has a PW Manager and encrypts files/removable media. Everything else is the same (so to speak, EIS is loaded for bear). 
    I myself use EIS as I have a different PW Manager.
    And by the way, welcome to the Forum....I'm glad you joined us...lots of good information is exchanged here!
    Regards,
    Tom
    P.S....Don't panic or 2nd guess yourself. Take it one step at a time and it will all work out.
    FYI the only reason I brought up ESSP vs EIS is you indicated you were probably going to download a trial version, so I wanted to point out the differences so you could download the correct product. I am not an ESET employee, and as such, do not know all the product packages currently being offered. I do not know everything nor do I pretend to.  
  12. Upvote
    TomFace received kudos from td1958 in Purchased ESET Internet Security 2019 - 3 PCs From NewEgg   
    Hello td1958. Just be sure to download & install the correct product (EIS or ESSP) for which you purchased the license for.
    As Marcos said you can download it from https://www.eset.com/us/
    The trail version will give you full protection. Boxed versions are no different that just getting a Product Key card. If you use a boxed version with a CD in it, it will still want to download the latest version. Some folks like to have the CD (but you can always download the latest version w/o a CD). For my situation, a boxed version is just clutter in my PC area. The important thing is the license key. That's  why even cheaply buying an "outdated" version (say from 2017) makes no difference. You'll still have the ability to upgrade to the latest version (FYI...old ESS (ESET Smart Security) is now EIS (ESET Internet Security)).
     I am not 100% certain, but I think the 3PC license is for EIS (not ESSP), but I could be wrong. An EIS license key will NOT allow the installation of the more expensive ESSP.
    In addition, you can use the "LIVE" installer or the "OFFLINE" installer (that is under install options I believe).
    Here are a couple more helpful KB for you to review (for EIS & ESSP):
    https://support.eset.com/kb6276/
    https://support.eset.com/kb3419/
    Good luck & regards,
    Tom
  13. Upvote
    TomFace received kudos from td1958 in Purchased ESET Internet Security 2019 - 3 PCs From NewEgg   
    Hello td1958. Here is a good KB reference on ESET license FAQs https://support.eset.com/kb2393/
    In particular, review bullet point #20.
    Regards,
    Tom
  14. Upvote
    TomFace gave kudos to Aryeh Goretsky in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  15. Upvote
    TomFace received kudos from jadinolf in Introduce yourself   
    And we are glad to have you here ebill. Hello and welcome to the forum.
  16. Upvote
    TomFace received kudos from Trish Eva in Introduce yourself   
    Welcome to the forum Trish...glad you could join us.
  17. Upvote
    TomFace received kudos from Bill_k in Introduce yourself   
    Hello and welcome to the Forum Bill_k. You'll find some very knowledgeable ESET Staff and forum members here. I find that ESET products are superior to their competition and the Customer Support (which includes this forum) to be very good and responsive.
    Looking forward to seeing you here.
    Best regards.    
  18. Upvote
    TomFace gave kudos to Arakasi in Introduce yourself   
    Hi my peoples !!
    Miss all of you guys !
    Where is Swex ?
    Going to try and stick my head in here a few times to see whats been going on !!! Maybe even help some people if i have time. I haven't left the ESET fam at all. Just been busy doing partner things & selling the products & services !!!!
    Cheers ~
  19. Upvote
    TomFace gave kudos to jadinolf in Introduce yourself   
    Great to see you Chris.
    I think you will really enjoy visiting here. I certainly do.
  20. Upvote
    TomFace received kudos from jadinolf in Introduce yourself   
    Hello chris020. Glad you are here.
  21. Upvote
    TomFace gave kudos to jadinolf in Introduce yourself   
    Good to have you here.
  22. Upvote
    TomFace gave kudos to planet in Forum Feedback   
    Would be great to have the option of two-factor authentication for the ESET Forum.
  23. Upvote
    TomFace gave kudos to jadinolf in Introduce yourself   
    Welcome to the Forum, illumination.
    We are glad to have you aboard.
    I'm sure you will enjoy your stay.
  24. Upvote
    TomFace received kudos from jadinolf in Introduce yourself   
    Welcome David...I hope you enjoy your time here. It's not a bad place to visit.   
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