Guest Posted August 11, 2019 Share Posted August 11, 2019 I need urgent help. I just scanned my pc and eset detected 1575 samples, but in quarantine section eset is not showing the detected items. It is blank. But when I hover to the quarantine section on pc (the exact location where eset stores quarantine file on pc) it shows the quarantined files. Image also attached. How to recover these files. Please help Link to comment Share on other sites More sharing options...
Guest Posted August 11, 2019 Share Posted August 11, 2019 (edited) @Marcos @MartinK I have attached logs also, you can see in logs that there are quarantined files but in the product itself there are none. eis_logs.zip Edited August 11, 2019 by Guest Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 11, 2019 Share Posted August 11, 2019 I had this issue once and it may be related to your Windows account files. Check if this directory, C:\Users\xxxxxx\AppData\Local\ESET\ESET Security\Quarantine, exists. If so, does it contain any quarantined files? Link to comment Share on other sites More sharing options...
Guest Posted August 11, 2019 Share Posted August 11, 2019 (edited) @itman I have already send the image, the left one is the quarantine directory I guess if @Marcos can help ! Edited August 11, 2019 by Guest Link to comment Share on other sites More sharing options...
Guest Posted August 11, 2019 Share Posted August 11, 2019 despite getting no support i uninstalled and reinstalled my eset product. Link to comment Share on other sites More sharing options...
TomFace 539 Posted August 11, 2019 Share Posted August 11, 2019 (edited) 14 minutes ago, upasanamoza said: despite getting no support i uninstalled and reinstalled my eset product. As it is Sunday (most ESET staff is off)...and your OP was just 3 hours ago, why don't you try being realistic and reasonable with your expectations. Edited August 11, 2019 by TomFace MartinK 1 Link to comment Share on other sites More sharing options...
Guest Posted August 11, 2019 Share Posted August 11, 2019 (edited) thanks for the information but I don't see you as the staff of eset ! and so in order not to get support from anyone else that is why I tagged staff in the post Regards Edited August 11, 2019 by Guest Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 11, 2019 Share Posted August 11, 2019 1 hour ago, upasanamoza said: despite getting no support i uninstalled and reinstalled my eset product. Did this resolve the quarantine issue and the LiveGrid issue you also posted about? Also, I believe you are running a trial version of Eset. Link to comment Share on other sites More sharing options...
L0ckJaw 3 Posted August 11, 2019 Share Posted August 11, 2019 2 hours ago, upasanamoza said: thanks for the information but I don't see you as the staff of eset ! and so in order not to get support from anyone else that is why I tagged staff in the post Regards You can not expect support to be here all the time, those people have private lives too. So please dont be so impatient! Link to comment Share on other sites More sharing options...
TomFace 539 Posted August 11, 2019 Share Posted August 11, 2019 (edited) 7 hours ago, Guest said: thanks for the information but I don't see you as the staff of eset ! and so in order not to get support from anyone else that is why I tagged staff in the post Regards No I am not ESET staff. But I am a reasonable person. Perhaps you can contact your "senior ESET researcher" friend for help on a Sunday. It's very interesting that your Forum user name has changed from "upasanamoza" to that of "Guest". Very interesting. Edited August 12, 2019 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 11, 2019 Administrators Share Posted August 11, 2019 He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too. MartinK and L0ckJaw 2 Link to comment Share on other sites More sharing options...
TomFace 539 Posted August 11, 2019 Share Posted August 11, 2019 Just now, Marcos said: He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too. Marcos, thank you for the information and for protecting the legitimacy of the Forum. Best regards, Tom L0ckJaw 1 Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 378 Posted August 21, 2019 ESET Moderators Share Posted August 21, 2019 Hello, This question has now been completely answered, and the topic is now closed. Forum members are reminded that creating multiple accounts is against the forum's Terms of Use. Furthermore, creation of new accounts in an attempt to circumvent moderation, including temporary or permanent bans, will result in the forum moderation team taking whatever actions they deem appropriate at their sole discretion. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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