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Everything posted by TomFace

  1. I used to use MBAM (have a lifetime license) alongside ESET, but when MBAM v3 launched, they did not play well together (conflicts). Using MBAM as an on-demand scanner is fine. Just don't run the two totally active in real time. These days, I use HitmanPro (not HitmanPro Alert) as my second opinion scanner. Regards, Tom
  2. Hello Karly. I meant no offense or insult. The "novice" rating only has to do with the # of kudos received. I am glad you found what may help you. The ESET Knowledgebase https://support.eset.com/ has a ton of helpful information as does the "HELP" section built into the ESET gui (the main ESET window of your product). Or you can always come to this Forum....there are many knowledgeable people who are willing to help. No question or issue is too unimportant. "Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family" ... Kofi Annan Regards, Tom
  3. Maybe the OP needs to look into creating a unique scan profile to suit their needs. https://help.eset.com/essp/12/en-US/work_avas_ondemand_profiles.html https://support.eset.com/kb2909/ https://help.eset.com/essp/12/en-US/idh_page_scan.html Regards, Tom
  4. Karly please forgive me if I missed it, but what type of scan are you running? A SmartScan or In-depth? What type of scan do you have setup as your On-demand scan? I have my power setting to never go to sleep. My In-depth/Custom scan takes about 2.5-3 hours (scanning about 2.1M+ items). I did adjust some settings (In-depth) to achieve the desired outcome. My SmartScan take less than 30 mins and scan about 430K items. Regards, Tom
  5. Since the safe mode uninstall, it does appear that my scheduled in-depth scan are showing up in the logs. In addition, it is now scanning ALL files 2.1M+. So I consider the issue resolved. Regards, Tom
  6. Good idea itman....adding novice to the ignore list now. Regards, Tom
  7. No problem....please let me know what the end result is. If you'd rather not post it just PM (personal message) me.
  8. Are you talking about the ESET GUI sceen when you say "home screen"? Did you do an overlay (use the in program version update)? Usually that works fine. You might consider uninstalling using the ESET Uninstall tool (in safe mode) and then do a fresh install. https://support.eset.com/kb2788/ Also, are you doing anything with e-mail when this happens? If so, take a look at https://forum.eset.com/topic/18929-new-bug-with-antispam-module/ Regards, Tom
  9. If you purchased it through the ESET US website and are indeed in Canada, what I would do is submit a support ticket. I don't know if you are a business or home user, so you can select at https://www.eset.com/us/support/contact/s3/?seg=home or you can call ESET https://www.eset.com/us/about/contact/ Regards, Tom
  10. Firewall expert....yeah sure. novice your reputation precedes you. Maybe if you make nice, you might be treated accordingly. There is always a chance...it's totally up to you. Or just flush it away as you have in the past. Best regards as always, Tom
  11. Well, it's your machine and if it is your choice to drive it in to the ground, have at it. Just do not blame anyone but yourself. Not sure why you are asking for advice as you have refused to listen to any (as in the past). History repeats it's self. Regards and good day, Tom
  12. I do not know as I have not attempted to enter a new PW. Regards, Tom
  13. Of course....per https://support.eset.com/kb2289/ that's the way it is done. Regards, Tom
  14. Due to another issue (see https://forum.eset.com/topic/18856-missing-scan-logs/ ) as a last resort, I uninstalled (normally) and then ran the ESET Uninstaller tool (to clear any leftovers). So (I believe) any stored PW would have been wiped clean. I also tried the old PW to no avail. As all settings were locked up after the 1st Uninstall (with the locked PW), I had to run the Uninstall tool a 2nd time (could not do a normal uninstall as the PW was messed up) and then did a clean install of EIS v12.1.31.0. Here are my installed modules: Detection Engine: 19026 (20190314) Rapid Response module: 13860 (20190314) Update module: 1014 (20180123) Antivirus and antispyware scanner module: 1549.1 (20190313) Advanced heuristics module: 1192 (20190204) Archive support module: 1284 (20190215) Cleaner module: 1183 (20190305) Anti-Stealth support module: 1148 (20190211) Firewall module: 1386 (20181217) ESET SysInspector module: 1275 (20181220) Translation support module: 1731 (20190225) HIPS support module: 1347 (20190226) Internet protection module: 1360 (20190226) Web content filter module: 1067 (20181109) Advanced antispam module: 7788 (20190228) Database module: 1103 (20180629) Configuration module (33): 1734 (20190124) LiveGrid communication module: 1052 (20190122) Specialized cleaner module: 1012 (20160405) Banking & payment protection module: 1146 (20190301) Rootkit detection and cleaning module: 1019 (20170825) Network protection module: 1679.1 (20181127) Router vulnerability scanner module: 1060 (20190306) Script scanner module: 1049 (20190305) Connected Home Network module: 1021 (20180907) Cryptographic protocol support module: 1028 (20180626) Databases for advanced antispam module: 2365 (20190314)
  15. Well the first thing you could do is update to the latest version (v12) https://www.eset.com/us/home/antivirus/download/ as the newer version may be lighter than what you have and most likely has enhancements. If you have a current license, the update is free. You may want to review the End of Life schedule at https://support.eset.com/kb3678/#eav just to stay on top of things. Or you could upgrade to EIS https://www.eset.com/us/home/internet-security/download/ which has more features, but there would be an additional fee. As you give very little information, anyone would be hard pressed to give you an accurate diagnosis. Regards, Tom
  16. Hello primodude & Ceterisparibus. Glad you joined us...hope you both enjoy your visits. Regards, Tom
  17. Well after using the uninstall tool twice yesterday (that's another story https://forum.eset.com/topic/18898-eis-password-protect/), it does appear that my scheduled scan (only one so far) are being logged. But, it appears another (old) issue has reappeared, My in-depth scans (which normally show about 2.1M items) are again looking like a Smart Scan with only about 420K items. I've reviewed my on demand settings 3 times and even when I go in and request a Custom scan (as an Admin), I'm only see logs of about 420K items. I had this issue previously (posted in the Forum) but apparently it's been archived as I cannot locate it. I will review everything again and if necessary I'll open a new thread. I am checking for any software conflicts. More to come on both issues I'm sure. Minor issues (not the end of the world), but a bit annoying... Regards, Tom
  18. I did open a ticket w/ESET Support/USA and will PM you the details (so as to stay within Forum rules). Regards, Tom
  19. I had to uninstall/re-install EIS related to https://forum.eset.com/topic/18856-missing-scan-logs/ I did use the uninstall tool. After doing so, I went into advanced settings to change one or two things and established a new password to protect my settings (https://support.eset.com/kb2782/) . To my surprise, after entering the new PW (very carefully), EIS did not recognize the new PW. So I requested a verification code via Restore Password. Upon receiving the verification code, I copied and pasted it within 2 minutes. It came back as saying the code was invalid or outdated. I then tried it again (and again) and got the same result both times. As EIS was locked down, as far as setting were concerned, I had to uninstall via the uninstall tool AGAIN (after communicating with ESET Support/USA). My question is does an issue/bug exist with the password protect settings? Is anyone else having the same trouble? Why the verification codes did not work is also a mystery, but I guess Support is aware of that. Regards, Tom
  20. Well my daily scheduled in-depth scan went off as scheduled, but no scan log was produced (again). Prior to the scan, I did do a repair which took me back to v11.2.49.0 and then updated to I'll review my settings first and if all appears OK I guess I'll uninstall and re-install. Regards, Tom
  21. Doing that is a possibility...I might try a repair first (not that it'll do any good). Will advise. Regards, Tom
  22. I've had no issue with the icon animation, just no log to see (for scheduled scans).
  23. No....it is still ongoing...it was another unrelated issue I wanted to discuss. Tom
  24. itman....can I PM you? Nevermind it's OK. Please disregard. Yes, please let me know what your log shows. Tom
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