TomFace

Please review (point #2 in particular) https://forum.eset.com/howtopost/ Regards, Tom

Hello Paul and welcome to the Forum. It all depends on your wants and needs. You may want to make contact with ESET UK and see what they can offer you. https://www.eset.com/uk/ as you have an existing license...it's worth a try. Regards, Tom

In addition to what Marcos posted...I see a 5 device/1 year (new) license for $99.99 USD Have you gone to the renew your license website to see what price is quoted there? https://www.eset.com/us/renew/ Also, I would be checking on Amazon as deals can be had there. Of course, should you go that route, do your due diligence. Regards, Tom

There is no such thing as a free lunch...there is always a price to pay. https://www.howtogeek.com/396747/why-you-shouldnt-trust-free-vpns/ Regards, Tom

You may want to review https://forum.eset.com/howtopost/ it has helpful information for what you are requesting.

Hello GamblerK123. I believe you are referring to the Password settings in the ESET program (protecting your ESET Security settings...not the Password Manager in ESSP). I have had issues with the reset PW process in the past (see https://forum.eset.com/topic/18898-eis-password-protect/ ) If the process Marcos detailed doesn't work and you run into the same issues that I did, you can use the uninstaller tool (see https://support.eset.com/kb2289/ ) in safe mode. That will remove ESET and it's associated password. In my situation, that was the solution that ESET Support NA advised to use. I eventually was able to enter a new PW and all seems fine now. Regards, Tom

I've used SAS in the past and it's more trouble than it's worth. Regards, Tom

This sounds very similar to https://forum.eset.com/topic/19292-preyed-upon/. First off, NEVER click on a pop-up. You can use the ALT + F4 keys (together) to close an unwanted pop-up (I'm not sure if task manager will show a POP-UP, it might so that's another possibility). Secondly, review the pop-up blocker settings in your browser. Odds are it's a fraudster/scammer looking to spread malware and possibly gain access to your machine and drain your bank account. Regards, Tom

Hello Wallaby....take a look at this link and see if it helps. https://support.eset.com/kb3506/ Do I need to update manually? ESET Mobile Security will update automatically at least once a day as long as your Android device has an active internet connection. Performing a manual update is only necessary if an error is causing ESET Mobile Security not to receive automatic updates, or if you want to check for updates that have been made available since the last time your device received an automatic update. Although it is possible to change the update interval in ESET Mobile Security, it is not recommended, as regular detection modules updates are an integral part of keeping your device safe. **************************** and https://support.eset.com/kb85/ Regards, Tom

John, two other thoughts, only use one full time/real time Anti-Virus program (such as EIS, ESSP or Nod32). With A/V programs "the more the merrier" adage does not apply as they could/would conflict. As far as a second opinion scanner, it should be an on-demand, not a full time, scanner (such as HitmanPro or EEK and there are others as well) . Run one scan at a time. Identity theft, in your case, is a VERY REAL possibility. Regards, Tom

As they gained access to your machine, after doing an In-depth scan using the REAL ESET and any other (if you wish) second opinion scanner, I would most definitely start changing all passwords. I would also encourage you to password protect your ESET settings https://support.eset.com/kb2782/ to prevent any outsiders from altering/cancelling your security settings. In addition, depending on what you have on your machine, you also might want to consider putting a freeze on your credit with all 3 major credit reporting agencies in the USA. If you go to the FTC's website https://www.ftc.gov/ and look up Free Credit report (it's on the main page), it will direct you to the Annual Credit Report website where you can look up information about your credit and has other good information. I'm with you itman, it had to be a pop-up. John, to answer your question, this type of thing (fake PC support) happens all too often (DAILY 100s of times) ... it could be a pop-up or a phone call. Some of the latest scams involve Microsoft, saying your license has expired, or they owe you money or "we detected a virus on your machine". They'll load your machine with malware, copy your address book to send more malware to your contacts, use your credit cards and drain your bank account. Microsoft does not call people. If you opened a trouble ticket with them by you calling them at a legitimate number, they MIGHT call you (or not). I also use Win7 and ESET works fine on it. Should you get a pop-up, do not click on it (never)! To close pop-ups, use the ALT key along with the F4 key. You also might want to review your pop-up setting in your browser. Good luck. Tom

Thank you Azure Phoenix. I guess folks are correct...reading is/has become a lost art. Regards, Tom

Hello Andreas and welcome to the Forum. I think you'll find the Forum helpful and enjoy your visits. Regards, Tom

Here's another one (or two) for you SCR..."Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?" ... and ... "I'm always relieved when someone is delivering a eulogy and I realize I'm listening to it" ... both are from George. Food for thought indeed. Regards, Tom

Hello C#...always good to see you (so to speak). I did do an in-program update to v12, but had issues (see https://forum.eset.com/topic/18898-eis-password-protect/?do=findComment&comment=92324 ) so I has to use the uninstall tool a couple times and start from scratch. I do not use a PW to log into Windows (I'm an only user and it's off until I boot up/not connected in any way) ... I watch very carefully at boot (my OCD is showing) as sometimes ESET does not fully load into Windows Security center correctly sometimes (maybe 2-5% of the time). Once that occurs, then I log into the Net. Regards, Tom

Hello tecknomage. Take a look at question #23 https://support.eset.com/kb2711/ Regards, Tom

It seems since EIS v12 was introduced, the ESET splash screen (at boot up) fails to appear about 35-45% of the time (and is progressively getting worse). Also, about 25% of those times, the ESET icon does not appear in my taskbar. Prior to v12, it was (maybe) only 25% of the time (no splash screen). I have tried un-enabling and re-enabling it several times but that seems to have no effect. I use a Win 7x64 machine and my ESET (EIS v12.1.34.0) / Win7 updates are current. I realize this is a small potato, but it's something that is important to me. Any thoughts? Regards, Tom

Hello Tuxianna and welcome to the Forum. I would suggest that you review "How to Post" https://forum.eset.com/howtopost/ to get some posting tips and then start a new topic under the correct heading/section. Not many Forum members review the "Introduce yourself" section, hence no response to your request. Regards, Tom

I finally got around to entering a new password and (so far) all seems OK. Regards, Tom

Joe is back in town. https://forum.eset.com/topic/19208-eset-version-121340-have-been-released/?do=findComment&comment=93739 Welcome back Joe! Regards, Tom

With the end of support for Windows 7 coming in January 2020 (see https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information?icid=CXSMC_win7upgrade ) I'm not sure what I will do. Maybe buy a Mac, change my OS (Linux?) or something else. From what I've been seeing about Win X, I don't think I want to go there. So I am asking you Win 7 users what are your plans. Your input and opinions would be appreciated. Regards, Tom

I am very, very happy to see you back on the Forum Joe. Give Fred a woof kiss for me. Best regards as always, Tom

As has been discussed in the Forum for many years, "you can always upgrade an old license for free" (or something like that) I would like to know ESET's position. I'm sitting on about 9 years of licenses...if I cannot use them (as I am a bit old), I'll give them away for free! ESET is that good and I would not want to see them to go to waste. Regards, Tom

In my opinion ("With all due respects") your critique of itman's observation is unfair and uncalled for. To use words like "individualistic"..."and to a huge extent irrational" is nothing but a dramatic display/rant . itman (to the best of my knowledge) is NOT an ESET employee, so to project an image that he is an employee by saying "The idea you are trying to push is that of a software that needs to be serviced as it is unable to adapt to the user" is absurd. ESET's documentation and advice has always been (for years), for the majority of users, USE THE DEFAULTS. Endless searches are not necessary, just do your due diligence. itman is a respected member of this Forum and has helped many, many users with their issues. Just thought you should know my opinion. Regards, Tom

I would not jump to conclusions prematurely. I would hope that someone from ESET would have some input on this. The last license I activated in Dec 2018 was a ESS 2014 license. Of course, I do not buy 300 licenses at a time. So there may be more to this story. Regards, Tom