cutting_edgetech

I love the new forum, and it's layout. It looks very professional, and it's easy to navigate. In my opinion it's very well organized, and provides easy access to whatever one may be looking for. Someone brand new to the forum should be able to navigate the site with ease.
 
I do have some advice to provide an even better user experience. There should be a section on the forum with instructions on how to submit infected links, phishing sites, and malware samples to Eset. NOD 32 allows one to submit a suspicious file, false positive, or other sample from withing NOD 32 itself.  Someone new to Eset may not know this though so list instructions for reporting suspicous files in the thread as well.  All information related to reporting threats should be in one centralized location. Also list instructions for reporting infected links, and phishing sites to Eset. I see no where for doing this within NOD 32 itself. All instructions for reporting any type of threat should be in one centralized location. Not having this information easy to find will only hurt Eset. Allow your users / fan base to help you! We want to help you. I've been using Eset for many years, and I myself have much difficulty finding this information on the site. I looked for an address with instruction on how to submit a suspected infected site yesterday, but was unable to find it on Eset's website. I would like to see a dedicated section for this on the forum. Provide all this information in a thread, and then close the thread.

Thanks for the update Foneil! I better bookmark those links now so I want have to look for them later on. I always try to send new threats to Eset, and Webroot since I use their products.

Such shady auto renewal policies are unethical, and possibly illegal in some countries.

First, verify your credit card data has been deleted from both your Eset eStore account and your myEset.com account.
When I likewise did my Eset license renewal via EIS GUI option, it set up a myEset.com account w/o my permission and set it to auto renewal! Also stored in that myEset account is the credit card number used for the purchase. Given all the security issues with myEset.com accounts being hacked, I also deleted the myEset.com account.
I for one have had it with Eset's overly aggressive license renewal/management crap. It's just "one more nail added to the Eset coffin" in regards to terminating the future use of this product.

I'm going to type this post again. I have the worst luck with this forum! I hit backspace to correct a typo in my post and Firefox went to the previous page I had visited, and I lost my entire post!!!! This has happened so many times on this forum! I have over 5000 post on Wilders and it has never happened on Wilders. The most annoying thing! I think i'm jinxed on this forum.
The user should be given the option to opt out of auto-renewal when they purchase a license and it should be easy to see. Also, it is confusing on where to go to opt out of auto-renewal once you have been enrolled. I thought myeset.com would be the place to opt out since that is the site for managing License and Devices. I wasted a lot of time looking for an option to opt out of auto-renewal on myeset.com. I finally found the option to opt out of auto-renewal on store.eset.com. It only gave me the option to opt out for the license I had just purchased. My old license still reported that it was set up for auto-renewal within the Eset Application.  I never was able to find any option on either website to disable auto-renewal for my old license.

 Please read my last response to itman above for more information and one possible solution for this problem. That will save me from having to type everything again.