Aryeh Goretsky

Hello, Considering this is ESET's own support forum, I think it is reasonable to assume that most people think quite highly of it. Regards, Aryeh Goretsky

Hello, Just to check, have you created a rule in ESET Endpoint Security's firewall to allow access to the UniFi Network Controller? According to Ubiqiti's support web site, the list of ports is available at https://help.ui.com/hc/en-us/articles/218506997-UniFi-Ports-Used Information on creating firewall rules can be found in ESET Endpoint Security's online help at https://help.eset.com/ees/7/en-US/idh_dialog_epfw_app_tree_rules_page.html Regards, Aryeh Goretsky

NOTE: topic edited for discoverability purposes. ^AG

Hello, It looks like base64, but I get garbage when I decrypt it. Is any more information available about the source of the string, or context in which it occurs/was found? Regards, Aryeh Goretsky

Hello, As @itman has provided an answer to your question, this thread has now been locked to prevent spam. Regards, Aryeh Goretsky

Hello, It has been a few years since I have looked at this, but are you absolutely certain that your Google Pixel 4 phone (released in 2019, last security update three days ago) is vulnerable to this bug which was patched five years ago? Are you certain this just isn't some log file entry which happens to contain the word "stagefright" in it for some reason, like confirming that a patch for it is indeed present? Regards, Aryeh Goretsky

Hello, I am not sure if there are any staff here in the forum who are familiar with the MSP licenses sold by Ingram Micro. We tend to focus more on installation issues, troubleshooting conflicts, malware remediation and similar issues. What I would suggest is contacting ESET's office at +1 (866) 343-3738 and asking to speak with an MSP account service rep for information about how to apply licenses those licenses to your customer accounts. Regards, Aryeh Goretsky

Hello, ESET Online Scanner v3.4.2.0 SR (service release) was released on August 3rd. It can be accessed from https://www.eset.com/int/home/online-scanner/. Regards, Aryeh Goretsky

Hello, What is the complete and exact message you see when you attempt to install a game and ESET's software is running? Regards, Aryeh Goretsky

Hello, What email client are you using (Mozilla Thunderbird, Microsoft Outlook, etc.), or are you using a web-based email service like GMail, Office 365, Yahoo!, and so forth? Regards, Aryeh Goretsky

Hello, @Marcos is a very senior technical specialist approaching two decades of experience with ESET's software. You can rest assured that if he asks you to perform a series of steps to help troubleshoot an issue, he has good reason for doing so. Regards, Aryeh Goretsky, rMVP, ZCSE Distinguished Researcher

Hello, If you believe you have undetected malicious software, you can send it to ESET's threat lab by following the instructions in ESET Knowledgebase Article #141, "Submit a virus, website, or potential false positive sample to the ESET lab." Regards, Aryeh Goretsky

Hello, As I understand it, if you call in for technical support as a home user to ESET's North American office, you will be offered either fee-based phone support, or redirected to the free online chat support service. Note that this applies only to U.S. (and possibly Canadian) callers; offices in other countries continue to provide free basic phone support to home users. Regards, Aryeh Goretsky

Hello, As my colleagues @Marcos and @itman noted, the detection of EFI/CompuTrace is a legitimate one and not a false positive. It looks like the Lenovo ThinkPad P70 has a vulnerable version of that module present, which is what is being detected. I found a few discussions which might be of use: Lenovo Support Forum - ThinkCentre - How to disable CompuTrace Lenovo Support Forum - Absolute CompuTrace Agent Lenovo Support Forum - UEFI, Win 10 v1903 and Anti Virus Lenovo Support Forum - Lenovo Yoga 920 does not meet Microsoft's standard hardware security requirements Bill Morrow's ThinkPads.com Open Forum - What to do if CompuTrace is activated in your TP BIOS I would suggest that you contact Lenovo directly and see if (1) there is a BIOS (UEFI) firmware update that contains a newer version of CompuTrace that isn't vulnerable and install that; or (2) see if there is an option in the BIOS (UEFI) firmware to permanently disable and remove CompuTrace. Alternately, you can try contacting Absolute Software Corporation, the developer of CompuTrace, and see if they can disable it for you. If you purchased the Lenovo ThinkPad P70 second-hand, you may have to show them proof of ownership (e.g., a receipt from the seller, eBay and so forth). Regards, Aryeh Goretsky

Hello, Yes, you would just re-enter your existing license key into the new installation of the software. Regards, Aryeh Goretsky

Hello, The link to log in to the Partner Portal can be found here at the bottom of the Partner with ESET web page for U.S. partners. I believe you get credentials for it when you join the partner program. Regards, Aryeh Goretsky

Hello, If you wish to report a security vulnerability in an ESET product or service, you find out more information at https://www.eset.com/int/security-vulnerability-reporting/. You can find out what is both in and out of scope for reporting and a little bit about how we recognize security researchers for their efforts. Regards, Aryeh Goretsky

Hello, Given the age of that hardware (motherboard, CPU and GPU from 2014, SSD from 2013, etc.) are you 100% certain that you are not dealing with a hardware fault? I had a system which had the same type of problem with suddenly freezing at random times in random applications, and it turned out the power supply unit had begun to fail and was no longer delivering power inside its specifications. After I replaced the PSU, everything started working again as normal. Regards, Aryeh Goretsky

Hello, One thing to keep in mind is that Google's GMail has problems with period characters (".") in e-mail addresses. For example, there could be different email addresses registered with them such as: john.smith@ɡmaіl.соm johnsmith@ɡmail.сom j.ohnsmith@ɡmaіl.com And they can end up getting each other's email. It is also possible someone with one of the similar email addresses mis-typed their own email address (for example, leaving out the period). Regards, Aryeh Goretsky

Hello, The in-product message you saw was part of small survey being done by ESET. ESET periodically reaches out to small numbers of customers to get their feedback on existing technologies, as well as gauge their interest in future ones and so forth. In-product messaging can be toggled on and off in the Advanced Setup user interface options (open ESET GUI → press F5 key → select User Interface in left navigation pane → expand Alerts and Message Boxes in right pane → select (toggle) the Display marketing messages under In-product messaging in right pane) as noted in https://help.eset.com/eis/13/en-US/idh_config_alert.html. By default, this option shows up with a “?” question mark in the user interface, because the behavior of In-product messaging depends upon your regional settings and location, which are used to determine compliance for your location’s privacy requirements. These vary from region to region (e.g., GDPR for EU member states, CCPA for California residents and so forth). So, if you wish to allow or disallow in-product messaging, select the appropriate option in the user interface. You can always toggle this option at any time—it is not something that can only be set once and never changed. In the case of this particular survey, it was sent out only to customers who had purchased ESET’s software. The survey was not considered a marketing offer since no good or service was advertised, but rather a research activity to provide ESET with insight about future product directions. As such, it would be displayed even if in-product messaging were disabled by the customer. We are evaluating this approach based on customer feedback, and may fine-tune it should we need to survey customers in the future. If you have any further questions, please feel free to let me know. Regards, Aryeh Goretsky

Hello, There was some initial examination to determine if Windows on ARM (WoA) would even run the types of software that ESET develops, but please keep in mind that Microsoft's previous ventures into ARM devices, Windows RT and Windows Phone, were closed ecosystems that did not provide developers with the types of tools or allow the types of interfaces needed to perform tasks such as real-time scanning, on-access scanning, firewalls, and so forth. Additionally, neither of those operating systems were commercially successful and Microsoft ended up discontinuing them. So, the best response I can give is that ESET has nothing to announce at the current time. Regards, Aryeh Goretsky

Hello, Just to add to my colleague @Marcos suggestion, I would strongly recommend you back up any important information stored on the drive, as it sounds like it has begun to fail. SSD failure modes can be very problematic in terms of data recovery, so it is a very good idea to make sure any type of information you have on the drive which is valuable to y ou is saved in one (or more) backups. After you have gotten your important information backed up, check with the SSD manufacturer to see what diagnostic software they offer to check the drive, as that may provide you with additional information/insight into what is happening, as well as what options are available, such as replacing the drive under warranty, and so forth. Regards, Aryeh Goretsky

Hello, ESET's software is not compatible with Windows on ARM (WoA). ESET may provide a compatible solution in the future, but that depends upon many factors, including WoA's marketshare. Regards, Aryeh Goretsky

Hello, For future reference, it would probably be best to open a ticket using the form at https://www.eset.com/int/support/contact/ on our website. This ensures that a ticket gets created and tracked, and that support agents are able to assist you in order to resolve any issues. Regards, Aryeh Goretsky

Hello, Yes. Most are going to be detected as spyware, but also detections of trojans or agents are possible as well. Regards, Aryeh Goretsky