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Everything posted by Aryeh Goretsky
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Hello, Here's how to turn off the green border in the web-browser, step-by-step: Open the ESET user interface from the system tray notification area. Press the F5 key to open the Advanced setup view. In the left navigation pane, select the Web and email option. The option will expand. Below Web and email, select the Banking & Payment protection. The right pane will show the Basic view of its settings. In the right panel, scroll down (if needed) until you see the option named Browser's green frame and toggle it. Click on the 🛡OK button at the bottom of the window At that point, browser windows should no longer open with the green border. Depending upon your version of Microsoft Windows and of the web browser(s), it is possible the web browser(s) may need to be restarted. Regards, Aryeh Goretsky
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Hello, Just because a computer program is a toolbar does not automatically means it is a potentially unwanted application or adware. You could have a toolbar which includes a cryptocurrency miner or a credential stealer, or downloads malware like a computer virus, trojan, or worm and so forth. Or you could have a toolbar which does not perform any malicious or potentially unwanted or unsafe actions at all. Each toolbar has to be examined to determine what types of activities it performs in order to help with its classification. Regards, Aryeh Goretsky
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Hello, Just to add to my colleague @Marcos comment, I would suggest the following additional steps: Restart the computer. Run Windows Update and apply any pending updates, including optional ones. Restart the computer, even if Window Update did not require it. Now delete the contents of the C:\WINDOWS\TEMP and the %LOCALAPPDATA%\TEMP directories. Re-run the update of ESET Smart Security Premium from its user interface. If issues persist, let us know. Regards, Aryeh Goretsky
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problem updating ESET v9 product on Windows XP SP3 x32
Aryeh Goretsky replied to safety's topic in ESET NOD32 Antivirus
Hello, You may wish to take a look at the Windows XP whitepaper I linked to above. Many of the recommendations there are also applicable to Microsoft Windows Vista and Windows 7. They can even be applied to current versions of Windows like Windows 10 and Windows 11, for that matter. I do not know the exact dates and details, but there has been an extensive notification campaign going on for several years now, with in-product messaging as well as emails to customers and their distributors. It is entirely possible these were not seen for whatever reason (notifications closed and dismissed, emails marked as spam, etc.), but ESET notifications did go out. If you are due a refund for your license based on your country's consumer protection laws you are certainly entitled to request it. Contact the local ESET office or distributor in your country and explain the situation to them. Regards, Aryeh Goretsky -
problem updating ESET v9 product on Windows XP SP3 x32
Aryeh Goretsky replied to safety's topic in ESET NOD32 Antivirus
Hello, Microsoft ended support for Windows XP eight years ago in 2014 and Microsoft Windows 7 two years ago in 2020. Historically, ESET has historically provided support for operating systems for some time after their developer has ceased to support them, but keep in mind this has been to allow customers time to finalize replacement with a supported operating system. ESET cannot support EOL operating systems indefinitely; it gets harder and harder each year to maintain supplies of obsolete hardware and software from multiple parties needed to develop and test under those old operating system versions. Even virtualized machines are not a forever solution, as they can run into compatibility issues when that vendor ends support for the versions being used. One can also run into issues when trying to maintain long-since-deprecated APIs, code around limitations in memory structures and processes across so many different versions of Windows. Back in 2018, I wrote a paper and accompanying blog post, The Last Windows XP Security White Paper, which contained something along the lines of 48 pages of information on how to reduce risk if you had systems still running Windows XP. Since then, some of the resources I mentioned, both from Microsoft and third-parties, are no longer around. If there's one key takeaway I had from the experience of crafting that, it was that computers running EOL operating systems should not be connected to a network, let alone the internet. Despite what security software companies like ESET can do to protect against malware, any underlying vulnerabilities are not going to be patched by Microsoft, and that means there's a finite amount of protection which can be done. ESET has offered paid post-EOL custom support packages for various versions of its software in the past, but that's more geared towards our business programs where someone needed to protect equipment like gas pumps, printing presses, CNC machinery, sheet metal presses, scientific equipment like centrifuges, electron microscopes and so forth. When the cost of replacing equipment like that runs into the hundreds of thousands to millions of dollars, customers with that kind of investment sometimes need extra time to replace it and get employees trained on the new technology. It's not the kind of service that can be made available outside the enterprise because of the costs involved. I'm not even sure if we still offer those types of custom support packages—the last time I was involved with one was for a pharmaceutical company that was running NOD32 v2.70 on Windows NT 4.0, and that was over a decade ago. I know a lot of people don't like upgrading to new versions of Windows because it changes the UI they are comfortable with, but there are all sorts of third-party skinning apps and start menu replacements that make newer versions of Windows look like older versions, so that's one way to get around having to learn a new UI. Microsoft has announced they will be supporting Windows 10 until at least October 2025, and no EOL has yet been announced for Windows 11, so either of these would be good versions of Windows to look at upgrading to from no longer unsupported versions of Windows. Regards, Aryeh Goretsky -
Hello, As @cyberhash and @itman noted, there are already a variety of ad blocking extensions out there for web browser which are (1) quite good; and (2) free. From my point of view, it would not make sense for ESET to compete against those unless there was something markedly different and better than what is already available at no charge. I saw that you mentioned you were receiving pop-up advertisements. Are those actually advertisements popping up in a separate window, or are you receiving unwanted popup toast notifications from the system tray notification area? If the latter, here are some instructions I wrote elsewhere on how to disable those: Unwanted notifications (popups) from web browser Notifications that pop up on your screen can be distracting and annoying. Here's how to disable them in the various web browsers: Google Chrome (Version 105+) Enter chrome://settings/content/notifications into the address bar to open the Notifications settings page in Google Chrome. In the Default behavior section, select (check) the Don't allow sites to send notifications option. In the Customized behaviors section, go to the Allowed to send notifications section, click on the ⋮ (more actions) object, and select Remove from the context menu. Repeat until there are no further entries listed in this section. Mozilla Firefox (Version 104+) Enter about:preferences#privacy into the address bar, then scroll down to the Permissions section. Go to the Notifications option and click on the Settings… button. In the Settings - Notifications Permissions window, click on the Remove All Websites button, then check (select) the "Block new requests asking to allow notifications" option and click on the Save Changes button. Microsoft Edge (Chrome-based, Version 105+) Go to edge://settings/content/notifications in the address bar and disable Ask before sending (recommended). If there are any entries in the Allow section, click on the ⋯ (more actions) object and select Remove for each entry. Repeat until there are no further entries listed in this section. Instructions for Microsoft Edge (legacy version): Open Windows Settings app (not Edge's) and go to System → Notifications & Actions, scroll down to Notifications, and set "Get notifications from apps and other senders" to Off. Microsoft Internet Explorer (does not support notifications) Hope that helps. Regards, Aryeh Goretsky
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Is KineMaster Diamond safe for android?
Aryeh Goretsky replied to donovancsampson's topic in Malware Finding and Cleaning
Hello, Here is the one, official location to download KineMaster: https://play.google.com/store/search?q=kinemaster&c=apps If you try to download it from anywhere else, you may get malware on your Android device. Regards, Aryeh Goretsky -
Is KineMaster Diamond safe for android?
Aryeh Goretsky replied to donovancsampson's topic in Malware Finding and Cleaning
Hello, Just to add to my colleague @Marcos' answer, KineMaster Corp.'s KineMaster - Video Editor is safe to download and use from the Google Play Store at https://play.google.com/store/search?q=kinemaster&c=apps. Kinemaster does not distribute a "KineMaster Diamond APK" program, though. Whatever that is, it could contain malicious software, such as viruses, worms, rootkits, spyware, adware, banking trojans, premium rate dialers/SMS texters or other dangerous and unwanted programs. Regards, Aryeh Goretsky -
av-comparatives rating
Aryeh Goretsky replied to New_Style_xd's topic in ESET Internet Security & ESET Smart Security Premium
Hello, You are aware that ESET is one of the leading researchers into Brazilian banking trojans? Articles on them can be found on our research blog at https://www.welivesecurity.com/br/ (note: site is in Portuguese, you can change language to English in upper-right corner). Regards, Aryeh Goretsky -
Hello, First off, please create an account on the forum. The Quick Questions section is not meant to handle complex topics such as malware removal. Once you have done so, please post your question in the Malware Removal section of the forum, along with appropriate information about the affected system(s), including which of ESET's programs you are using, its version, and the log files showing where the malware was detected on the system and by what name. Regards, Aryeh Goretsky
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I Want to Buy Esset Server Security
Aryeh Goretsky replied to zenaikido's topic in ESET Products for Windows Servers
Hello, If you are in the United States, you can contact ESET's sales department. Information on doing so is at https://www.eset.com/us/about/contact/. Regards, Aryeh Goretsky -
Hello, You did not mention which ESET program/version you have, or what operating system it is running under, but perhaps you can use the option to reset your settings password to unlock the software and then uninstall it. More information can be found at https://support.eset.com/en/kb6915-unlock-your-settings-password-in-eset-windows-home-products-112-and-later. Regards, Aryeh Goretsky
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Hello, Guest accounts are meant to be used to answer quick questions about the software that do not require detailed information and analysis. In order to investigate your issue, please do the following: Create an account on the forum and then report the issue in the appropriate forum. Give relevant information in your post about ESET's software, such as which of ESET's programs you are using and its version. Give relevant information in your post about the device you are running ESET's software, such as the operating system it is running and its version. If you are using a smartphone or a tablet with a WWAN connection, included the brand and model of the device and the carrier you are using. Include a screenshot of the error or warning displayed by ESET's software on the device, plus relevant log file entries from ESET's software showing what was logged when visiting the site. An examination of the the oann[.]com site on VirusTotal (at https://www.virustotal.com/gui/url/6824f68ad245d999b2463e483d8c4893dd57af4553a598eca05e4038fe84c76d?nocache=1) reveals that none of the 90+ security vendors are currently reporting any detections on the site, so it is not particularly clear what sort of issue you are experiencing. Regards, Aryeh Goretsky
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Hello, It sounds like you are getting unwanted notifications (popups) from your web browser. This is not a virus or malware, but rather annoying websites abusing the popup notification feature in your web browser. Here's how to disable them in various web browsers: Google Chrome (Version 96+) Go to chrome://settings/content/notifications into the address bar to open the Notifications settings page in Google Chrome. Remove all non-google.com domains from the Allow section. Toggle the Don't allow sites to send notifications option to on. Instructions for Version 88 and older: Select Settings → Advanced → Site Settings → Notifications from the main menu, and change Ask before sending (recommended) to Blocked. Mozilla Firefox Select Tools → Settings → Privacy & Security from the main menu, scroll down to Permissions → Notifications, select Settings, click on Remove all websites and then check (select) Block new requests asking to allow notifications and click on the Save Changes button. Microsoft Internet Explorer does not support notifications Microsoft Edge (legacy version) Open the Windows Settings app (not Edge's) and go to System → Notifications & Actions, scroll down to Notifications, and set Get notifications from apps and other senders to Off. Microsoft Edge (Chrome-based, Version 91+) Go to edge://settings/content/notifications in the address bar and disable Ask before sending (recommended). If there are any entries in the Allow section, click on the ⋯ menu and select Remove for each one. Web browsers may move these options around over time as new versions come out. So, if these do not work, let us know with which web browser and its version, and we can try to find out more for you. Regards, Aryeh Goretsky
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Hello, As a complete guess, I would imagine that the program you created shares some similarities to how the potentially unwanted application behaves. The best suggestion I have is to report it to ESET's threat lab by following the instructions in https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab and they can examine it and take any needed steps. Regards, Aryeh Goretsky
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Can't get customer support
Aryeh Goretsky replied to ac3311's topic in ESET Internet Security & ESET Smart Security Premium
Hello, If there is some domain blocking going on via [font=courier new]hosts[/url] file, a browser extension or plugin, or a device like the router or a Pi-hole that could explain what the reCAPTCHA button is not appearing. If you are still unable to access the website, perhaps giving your local distributor a call? From looking at https://www.eset.com/il/about/contact/, you can contact ESET's distributor in Israel by telephone at 03-6290845 (Sunday-Thursday, 9:00AM-6:00PM). Regards, Aryeh Goretsky -
Hello, The program dates back to 2013 and was intended for use with Microsoft Forefront Threat Management Gateway running on Windows Server 2008 with Service Pack 2 or Windows Server 2008 R2. As best as I can tell, Microsoft ended support for Microsoft Forefront Threat Management Gateway in April 2020. You can find ESET's current business offerings at https://www.eset.com/int/business/small-and-medium/. Regards, Aryeh Goretsky