bink 0 Posted April 4 Share Posted April 4 Heya, when I initiate a wake-up call via the Protect, this call sometimes goes through and then I get the message "the push notification service is not available" for quite some time. If I then wait long enough, the next call goes through. Everything is enabled in the firewall and communication with the ESET servers also works. Therefore a question: does the wake-up call have something like a cooldown? So that you can only use it, for example, every 10 minutes? Greetings from Germany Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,088 Posted April 4 Administrators Share Posted April 4 Please try again and let us know if you are still getting the error. Quote Link to comment Share on other sites More sharing options...
bink 0 Posted April 5 Author Share Posted April 5 15 hours ago, Marcos said: Please try again and let us know if you are still getting the error. Yes. I'm still getting the error. Quote Link to comment Share on other sites More sharing options...
bink 0 Posted April 8 Author Share Posted April 8 Are there any news on this topic? Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,088 Posted April 8 Administrators Solution Share Posted April 8 While you may occasionally receive an EPNS error, it should not occur always. Moreover, we are working on an ultimate solution so that the errors never occur. Since the error always occurs for you, I assume there will be a communication problem with the EPNS servers, hence I'd recommend raising a support ticket if the issue is not resolved automatically this week. Quote Link to comment Share on other sites More sharing options...
bink 0 Posted April 8 Author Share Posted April 8 42 minutes ago, Marcos said: While you may occasionally receive an EPNS error, it should not occur always. Moreover, we are working on an ultimate solution so that the errors never occur. Since the error always occurs for you, I assume there will be a communication problem with the EPNS servers, hence I'd recommend raising a support ticket if the issue is not resolved automatically this week. Alright, will do. Thank you for the information. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.