Microbe 5 Posted May 6 Share Posted May 6 Hi ESET Team, I would like to ask this case or any update on this case, our client contacted us last week that he was trying to access the ESET Inspect console, but he can't access the ESET Inspect, Before it is working but it will take 2-3 minutes, i hope that you can help us with this case. He also emailed us see the below information: Why is the product released to be used when clearly there are serious issues with it? Our clients are paying for a service that is clearly not being delivered. -Our client. We hope that you can help us with this case ESET Team, Thanks Cheers, Gil Quote Link to comment Share on other sites More sharing options...
ESET Staff MatoB 1 Posted May 6 ESET Staff Share Posted May 6 Dear Gil, When checked, there are no errors logged in the instance logs. Also the db usage is around 3%. Instance alone is reported as running and healthy. Still, the instance is hosted in EU, so there can be observed longer loading times than from other regions, closer to AU (US/JPN). What does the customer get, when trying to access their EIC? Is the instance reported as not available, or under maintenance? Can we get some HAR file and short video capturing the login issue? Thank you. Quote Link to comment Share on other sites More sharing options...
Microbe 5 Posted May 7 Author Share Posted May 7 Thank you ESET Team, I will inform the client and send your suggestion, i believed we already send the HAR logs to ESET Australia technical. Cheers, Gil Quote Link to comment Share on other sites More sharing options...
Microbe 5 Posted May 8 Author Share Posted May 8 Hi ESET Team, Kindly see attached file for your reference Attachment include (The HAR Logs - that i believe ESET Australia already sent to you before) and short video capturing the login issue Cheers, Gil REQUIRED INFO -ESET.zip Quote Link to comment Share on other sites More sharing options...
Microbe 5 Posted May 9 Author Share Posted May 9 Hi ESET Team, We received an email from ESET Australia - and they informed us about the upcoming released of EI version 2.2, hopefully that will fix the issue soon. You can now close this case, Thank you Cheers, Gil Quote Link to comment Share on other sites More sharing options...
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