MatoB

Hello, please accept our apology for the later reply. The developers are still working on this case, so we need to wait for their response. Still, we have pinged them and raised the urgency for fixing this issue for you. Thank you for your patience and understanding.

Hello, Yes, it was me as I needed to get some information about the EPC and EIC IDs. As it was mentioned, we will need to capture the issue with HAR file. Did you also tried to enter EIC directly via https://inspect.eset.com ? How this will behave? Is the loading the same = slow? Thank you.

Hello, The instance was rebuilt on Friday, 03/01/2024. When checked the related ticket, you have confirmed the instance is accessible again. If the console is still slow, as it was mentioned, please collect HAR file capturing it and send it to us (via the opened ticket). Thank you.

Dear Denis, It looks like the certificate was not created or assigned via policy. Can you please provide me with the complete ELC logs from all 4 affected machines (upload to ftp.nod.sk/support and send me the file names via PM)? Thank you.

Dear skello, sent you few PMs, but did not receive any response. Just want to check what is the situation now. Thank you

Dear skello, I will write you a PM as I will need more data to analyze and check. Thank you