jeifabdi

After an upgrade of the Windows Server 2019 operating system, the server reboots and no longer allows you to log in to the inspection instance. Logs.zip

Hello The customer insists on a remote session with HQ in order to backup his Eset Endpoint Encryption console. Would it be possible to schedule a session?

Thank you for all the help kieran

The customer wants to recreate the scenario where the console is damaged and restore the service on another server. Could you please tell us how to do it following the previous instructions?"

Hi! thank you for your comments in the forum, I am writing to you through this medium, since I cannot write on the platform https://tsi.eset.com/. As I said yesterday we were able to enter the product administration page, the database is on another server, I will send the customer the recommendations you tell me. I appreciate your help.

Someone gets this error when backing up, the database server is on another server.

That's it, I sent a message to your mailbox. thank you so much

I have version 3.0 of the product, I made a backup and updated to version 3.7, but now I can't access the management console.

Hello, does anyone know Yes, it is possible to integrate ESET Inspect with Grafana?

The customer reports a growing increase in malware detections in recent days in the security solution ESET Cloud Office Security, reports sending emails from the email account soporte@yumbolon.com, and this account is used to receive support emails, not for sending emails, that account is used with spyceworks for receiving support cases, the case numbers generated is very different from the numbering used in the production environment of the client. the customer changed the credentials of the account soporte@yumbolon.com, but still continues to report sending emails. The customer indicates that the polylon.com domain is not in use, but in the MXTOOLBOX tool it reports the same TXT record for both domains. The customer is concerned that the protection may have decreased protection

Has anyone seen this alert? "ESET INSPECT uses this file to detect ransomware attacks. Please do not modify or remove it. For more information, visit go,eset,com/canary"

Hi guys Does anyone understand this alert that appears in the protect console, in the inspect it does not show anything