RCD_Matt

Thanks both, yes that has sorted it. I was a little hesitant about applying BitLocker but it only took about 30 minutes total to apply it and then turn it off (and decrypt the drive) again. Thanks for your help.

Hi All, I'm trying to install ESET Encryption on a laptop that has never had any encryption on it before. The installation fails saying that bitlocker is protecting the drive. If I go into Manage Bitlocker in control panel it says Turn BitLocker On (which makes me assume that bitlocker has never been activated on this device). If I run manage-bde -status though it says percentage encrypted 100% If I run manage-bde -off C : in an elevated command prompt I get ERROR: An error occurred (code 0x80070001) The only other time I have had this was on a brand new laptop and in the end I wiped it and started again. This isn't a brand new laptop though and wiping it would be a pain for the user and for me, is there anything else I can try? Thanks Matt

Ah OK, tried it again and it's worked so probably a typo... onlydifference was the -l1000M instead of the -l10000M still working now! Thanks. Matt

Ah ok that sounds like a better solution. I have gone through that but I'm not sure the following command has worked: htcacheclean -d60 -t -i -p/var/cache/httpd/proxy -l10000M I just get the tail end of the man page which makes me think something is wrong (see attached)

Hi Marcos, I'm using a VMware appliance as the server so I don;tt hink I can have the mirror on that? I can use a spare PC but that will a) tie up a license and b) if there's an issue with the updates I won;t necessarily know as I won;t be using thatt PC very often (choosing another PC woould mean that no updates would come down if that PC was turned off due to annual leave etc...). It just seems like using the appliance hamstrings the mirror process a bit so I was wondering if there was another way. Matt

I am currently migrating away from ERA v5 installed on a windows 2003 server to a ERA v7 appliance. On the old server there was a windows share used as a mirror. from reading the documentaion it looks as if to have a mirror on version 7 (which is needed as a lot of the PC's do not have internet access) I need to setit up on another client PC (which does have internet access). Is this correct? I was going to install enpoint protection on a server and set the mirror up on that but it seems to need a different version (Windows server 2012 compared to Windows 7 clients) so not sure if it will mirror the correct files for the client installs? Is there another way of doing this? Haveing the mirror running off a random client PC seems a little off..... (Says the guy running out of date windows versions but still!) Matt

Hi Kristian, Basically we are migrating from a windows 2000 domain (yes I know) to a 2016 one as part of a larger project. It has been decided that it would be better to make a clean break and set up the 2016 one separately rather than go through raising the domain functional level. Currently all users are still on the old domain and we are not planning on going live on the new one for another few months. I wanted to leave the server on the old domain whilst the clients that it was supporting were also on that domain (we are also rolling out new machines to everyone going from Windows 7 to Windows 10). I have managed to get around the issue by creating a DNS alias for the machines on the new domain that the server on the old domain can use to find them. I'm asuming that when it is time to change the server over I can just disjoing it from the old domaina dnjoin it to the new without afecting ESET Encryption (resetting FDE logons etc...) Thanks for your help. Matt

We are currently moving all of our client PCs to a new domain (for the sake of this example from domain.1 to domain.2. I have just started to set up the new machines and have come to push a network install of eset endpoint encryption from the server (on domain.1) onto the clients which are on domain.2 I can;t see a way of pointing the remote install to the new domain though. If i enter CLIENTNAME.Domain.2 then I get an error saying the name is too long. However if I don't the install seems to point to CLIENTNAME.DOmain.1 Is there something that I am missing? THanks Matt

Ah that's gret then thank you! Matt

Hi, For various reasons that I won't go into here we are currently running a very old domain (Win 2000). We are finally in a position to upgrade this and are weighing up the pros and con of updating the existing domain vs just creating a new one and migrating everything over. We are currently running the ESET Endpoint encryption server on a Windows 2012 box that is joined to the existing domain (we do not use AD sync - all accounts are administered from within the ESET console itself). We are also using FDE. Can anybody point me in the right direction to find out what would happen / break if i disjoin the ESET server from the old domain and join it to the new one? Would I have to un-encrypt every laptop first or could I stage this (if it's needed at all) - the clients will be being moved over to the new domain as well but obviously the domain administrator account itself (used to install the software) will change. Will licensing be affected at all? Many thanks Matt

I'm currently stuck with a v5 remote admin console (it has to support endpoint 4 for a win 2000 server) and I'm trying to find a way of assigning update policies based on a parametric group. I've created the group and this is populated with the correct clients and I have created and saved the update policy under the Windows Desktop v5 folder of the configuration editor but I can;t find a way of applying the policy to the group automatically. The end result that I am trying to achieve is to have all laptops (all clients whose hostname matches *LT*) get an update profile that points it directly to the ESET servers whilst everything else points to the local ESET admin server. Am i going about this the correct way? Is this actually possible in v5? Thanks Matt

Thanks both, apologies for not replying sooner, think it took a while for the post to be aproved (this was my first). Regards Matt

We have a couple of old Windows 2000 servers (yes I know) that are running ESET NOD 32 version 4 and reporting to an install of version 5 Remote Administrator. We also have some windows 7 and windows 10 clients that I would like to get on the latest version of Endpoint security. From what I understand there is no one version of Remote Security that will service both of these scenarios. Is it possible to leave the old install as it is for the old clients and have a new install of the latest remote Administrator for the later versions? I understand that to install the latest remote Administraor I need to convert my Username / Password, will these still continue to work on the old version of Remote Administrator post conversion? Thanks Matt

Hi, When trying to get to a customers web page (hxxp:// www dot hoppersjewellers dot co dot uk/) we are getting an ESET popup sating that the url is blocked. The odd thing is that the url displayed in the ESET notification is different to the URL we are trying to get to (see attached). I have tried again this morning on my PC and can navigate to the website (I haven't white listed it) however my user is still getting the block message although is now getting a different url in the block message from ESET. Could someone point me in the right direction to find out what's going on with this? I'm thinking it's either the website has been hijacked or there's a dodgy ad provider on there somewhere but it's od that it works for me... Thanks Matt