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Everything posted by Marcos

  1. If it's a file server, ESET File Security is the right product. If you have also licenses for Endpoint, please contact your local ESET partner since it's typically included in bundles with Endpoint products.
  2. If egui_proxy is among running processes I'd recommend opening a ticket with your local support for further investigation.
  3. I'd recommend contacting your local ESET support. Could not determine the reason for ACT.39 error, your license appears ok to me.
  4. Actually what you are selecting here is your ESMC server, not the client(s) that you are going to upgrade ESMC components on. Since your ESMC server is running on Windows, you saw "ESET Security Management Center Server; version 7.2.1278.0 for windows (WINDOWS)" there.
  5. Does temporarily disabling protocol filtering in the advanced setup make a difference?
  6. You will keep receiving a notification about license overuse. For more information about how mailboxes are counted, please read https://support.eset.com/en/kb3761.
  7. Please provide more details on the "virus". Did ESET fail to detect it? If so, how do you know that you got a virus? What version of ESET NOD32 Antivirus do you have installed? To start off, I'd recommend uploading logs collected with ESET Log Collector for ESET staff here.
  8. To by best knowledge it should work. What happens if you send an ESMC component upgrade task to a Mac client? Is the task failing? Or simply nothing happens and agent is not upgraded?
  9. Can the ESMC server and agents on machines communicate via MQTT on port 8883 with epns.eset.com? Do you use an http proxy? If so, does it require authorization? For more information about EPNS, please refer to https://help.eset.com/esmc_admin/72/en-US/epns.html&ref=esf.
  10. If you manually run "C:\Program Files\ESET\ESET Security\egui.exe", does the UI open? You could also try removing ESET in safe mode using the ESET Uninstall tool and installing the latest version 13.2 from scratch with default settings.
  11. When a new network is detected, you are asked if you trust it or not. E.g. if you connect your computer to your home network for the first time, you should mark it as home/office network (trusted). If you connect to a wi-fi network on an airport for instance, you mark it as public because you don't trust it. In your case it was new networks for different adapters on your machine that were detected (ethernet, some virtual adapter and ipsec0) so you may want to mark them as home/office networks that you trust. After clicking OK for each of the networks you should not be asked again.
  12. Treba si ale uvedomit, ze pokial je licencia zakupena z pochybnych zdrojov (napr. ebay, inzerat a pod.), riskujete, ze v pripade zneuzitia licencie a jej predaja viacerym ludom bude licencia zrusena. Preto odporucame kupovat nase produkty iba od autorizovanych partnerov.
  13. It is necessary to realize the number of developers that Apple and ESET has. Also Apple had a lot of time to develop the beta; they might have started working on it even 2-3 years ago, I don't know. Within that time they made substantial changes to the code and now 3rd party developers have relatively little time to adapt to the changes. I can't tell which of the other AV vendors used kexts and now have to adapt their products to sexts for instance that Big Sur requires but I'd rather assume that they too are still working on making their products compatible with the new Mac OS.
  14. @itman, it appears that your post was made twice and we both attempted to remove the redundant one at the same time, causing both to be deleted. We are trying to restore it. We apologize for the inconvenience.
  15. It is not possible to disable it completely. Probably you could disable gui, however, it might cause issues when user interaction would be required, e.g. in the firewall interactive mode.
  16. ESET NOD32 Antivirus for Linux desktop supports only the gui scanner. No license file is provided. License files are available only for ESET Fiile and Mail Security products.
  17. Your license entitles you to download any version of the product (including future ones) that you have purchased. However, I would recommend contacting your local ESET distributor regarding the license for the server since you seem to have a license for ESET Endpoint Antivirus for 5 seats which probably doesn't include a license for ESET File Security. I recall the minimum number of seats to include an EFSW license is 10 but I can be wrong.
  18. You have a very old version ESET NOD32 Antivirus 4.2 BE installed on the server. Please carry on as follows: - uninstall ESET v4.2 - reboot the server - install the latest version of ESET File Security v7.1
  19. For some reason your ESET product doesn't update. Please provide logs collected with ESET Log Collector.
  20. Skusali sme zreplikovat spominany problem, ale neuspesne. Aj po odhlaseni sa z gmailu a naslednom otvoreni stranky internet bankingu sa ponuklo jej otvorenie v zabezpecenom prehliadaci. Odporucame kontaktovat technicku podporu a poskytnut presny popis krokov (vratane informacii o druhu prehliadaca, op. systeme, IB stranky), ako aj vystup z nastroja ESET Log Collector.
  21. If you install an ESET product from scratch, you'll only need to enter your license key during or after installation to activate it. Only if your license runs out you'll need to purchase a renewal.
  22. If the system date is set correctly, I'd recommend to carry on as follows: - remove ESET in safe mode using the ESET Uninstall tool - install ESET from scratch Should activation fail, skip it during installation. After installation, enable advanced licensing logging in the adv. setup -> tools -> diagnostics and try to activate the product. Then disable advanced logging, collect logs with ESET Log Collector and provide the generated archive.
  23. Please provide your public license IDs so that I can what products they were issued for. To my best knowledge we typically issue bundles of EFSW and Endpoint for users with more seats.
  24. You can uninstall it later. To my best knowledge, the GP policy enables you to install ESET on 5 mobile devices.
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