Marcos

There should be no problem merging two licenses providing that both were purchased from the same authorized ESET partner. Ie. it's not possible to purchase a license through www.eset.com and another one through Amazon and then merge them together. Moreover, by purchasing from an unauthorized seller you risk falling a victim to scam. Some sellers at ebay, amazon, etc. resell a 1-user license to several users which causes the license to be canceled.

I was unable to reproduce the issue. The file was downloaded alright without any detection or alert. If something was detected, there should be a record of it in logs.

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The admin should search for "/blue/blue.php?id='+token();" to locate the malicious JS.

Do you have 300 separate license keys for each of the servers? Please contact your license seller; I assume they should be able to merge them all into one.

ESET updates and runs a startup scan when you start Windows. This is when an animated ESET icon appears in the system tray by the clock and the animation should typically stop within a few seconds unless the downloaded update is bigger or the startup scan task is taking longer.

According to https://support.eset.com/en/kb3690, you have the latest version of agent on Mac installed: ESET PROTECT 8.1.13.0 Component Operating System Component Version Agent Linux 8.1.2209.0 macOS 8.1.3215.0 Windows 8.1.1223.0

In the Known networks setup you can create networks based on desired criteria: You can select the desired firewall and update profile to particular networks:

The website was compromised and contains JS/Agent.OZD trojan as reported by ESET.

Unfortunately it is not possible to have different firewall rules for different users. It's only possible to use different firewall profiles for different networks.

Dobry den, prilozte, prosim, priklad vrateneho emailu vo formate eml alebo msg. K priloham maju pristup iba zamestnanci ESETu. Co mozme zatial potvrdit je, ze egocard.eu nie je na blackliste, pravdepodobne tam bude adresa niektoreho SMTP servera.

We haven't had a single case of Afrodita encryption reported from our users so we didn't investigate decryption possibilities. However, since no information about decryption can be found on the Internet, it's very likely that there is no free decoder available.

Please carry on as follows: - enable advanced logging under Help and support -> Technical support - reboot the machine - reproduce the issue - disable logging - collect logs with ESET Log Collector and upload the generated archive here. (Only ESET staff can access attachments)

I'd recommend carrying out as follows: 1, Uninstall ESET in safe mode using the ESET Uninstall tool. 2, Install the latest version of your ESET product from scratch.

Probably some of the custom firewall rules that you created prevent Edge from communicating with the Internet. You can use the firewall troubleshooting wizard to check the list of recently blocked connections and unblock the desired one(s). Should the problem persist, consider uninstalling EIS and installing it from scratch with default settings.

A license becomes valid for a 1,2 or 3-year period as of the date of purchase. In case of boxed retail versions, it becomes valid as of the date of activation on ESET's website after which you receive a license email with your license key.

Please provide logs collected with ESET Log Collector for a start.

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If you have this issue on Mac or Linux, first make sure that temporarily uninstalling ESET makes a difference. If so, collect logs as per the appropriate KB and open a support ticket with your local ESET distributor for further troubleshooting.

The problem seems to be that you are using an unsupported version of Ubuntu: https://help.eset.com/efs/8.1/en-US/?system_requirements.html Supported operating systems ESET Server Security for Linux (ESSL) has been tested on the listed operating systems' latest minor releases. Update your operating system before installing ESSL. 64-bit Operating System Secure Boot supported SELinux Support Note RedHat Enterprise Linux (RHEL) 7 ✔ ✔ ESSL SELinux module policy installation requires an installed selinux-policy-devel package. To start the OS without ESSL SELinux module, use the eset_selinux=0 kernel parameter during OS boot. RedHat Enterprise Linux (RHEL) 8 ✔ ✔ CentOS 7 ✔ ✔ CentOS 8 ✔ ✔ Ubuntu Server 16.04 LTS ✔ Ubuntu Server 18.04 LTS ✔ Ubuntu Server 20.04 LTS ✔ Debian 9 Debian 10 ✔ SUSE Linux Enterprise Server (SLES) 12 ✔ SUSE Linux Enterprise Server (SLES) 15 ✔ Oracle Linux 8 ✔ (stock kernel only) If the Unbreakable Enterprise Kernel is used, the kernel-uek-devel package must be installed manually. In this case, Secure Boot is not supported. Amazon Linux 2

Potentially unsafe applications are typically legitimate applications that can be misused in the wrong hands, e.g. uninstallers working in kernel mode to bypass self-defense protection, product key viewers, buggy uninstallers that can delete files that you normally don't have access to, etc. We don't recommend using system and registry optimizers which are typically detected as potentially unwanted or unsafe applications.

This is not possible via PowerShell. Please contact your local ESET distributor and open a support ticket to find out if API can be used for that.

Please provide a screen shot of the alert as well as the appropriate record from logs related to the detection or block.

Please check your personal messages for your UP.

The website is not blocked and opens fine. Unfortunately it is not clear what you mean by that it was not fully released. Please clarify.