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Everything posted by Marcos

  1. Please ask ESET ME. For contact information, refer to https://www.eset.com/me/about/contact/.
  2. If you have upgraded to v13, it's most likely a known issue that we track as a bug.
  3. Those should be added in performance exclusions. Personally I wouldn't exclude any files unless I experienced some issues. I've seen exclusions entered by users incorrectly and they were happily using them even when they didn't work.
  4. What happens if you re-enable the Outlook plug-in in Disable items ? Does it get disabled again? What other non-standard Outlook plug-ins do you have?
  5. I meant ELC logs from the client machine. Are you having the issue on all workstations or only on some of them?
  6. Are there any errors in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on the client?
  7. Clicking update will update your ESMC to v7.1. Please follow all 3 suggested steps before.
  8. This detection is typically reported on compromised websites. Please supply the content of quarantine to samples[at]eset.com for analysis.
  9. Please follow these guidelines: https://help.eset.com/esmc_install/70/en-US/migration_same_version.html In your case, it should be this scenario: https://help.eset.com/esmc_install/70/en-US/migration_same_version.html?migrated_database_different_ip.html
  10. Release Date: November 13, 2019 ESET Endpoint Antivirus and ESET Endpoint Security version 7.2.2055.0 have been released and are available to download. Changelog: Version 7.2.2055.0 Added: Advanced Machine Learning Added: Deep Behavioral Inspection Added: New detection sensitivity and detection remedy settings Added: Unified exclusions Added: Exclusion hit history Added: Configuration of interactive alerts Improved: Anti-Phishing Fixed: Various small improvements and fixes. Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  11. I assume 5.5.62 is the version of MariaDB which is not supported. Please use MySQL or MS SQL instead. For db requirements, please refer to https://help.eset.com/esmc_install/70/en-US/sql_server_windows.html?database_requirements.html.
  12. Are you able to open an xml at https://edf.eset.com/edf in a browser? Please collect logs with ESET Log Collector and upload it here. Also try running a full disk scan with ESET Online Scanner.
  13. Some more IDs with phishing: hgbyb1856132d5b174fbb8ae2280547250106 hgbyb38e11986bc564e9a913374c9e4c62eef hgbybc3de0ad476e44ae28c738f1abbec8fc9 hhatwd4bd9f025b224d94880d4b30233ee6dadedew
  14. As for Windows 7 SP1, do you have the appropriate updates adding support for SHA-2 installed? https://support.microsoft.com/en-us/help/4474419/sha-2-code-signing-support-update https://support.microsoft.com/en-us/help/4490628/servicing-stack-update-for-windows-7-sp1-and-windows-server-2008-r2
  15. Installation on Windows Server 2019 is supported. We didn't find any issues.
  16. Please contact your customer care and provide further files for perusal. Provide the content of the mirror folder. On a client, enable advanced network protection and update engine logging, then run manual update. Next disable logging and collect logs with ESET Log Collector. Also provide the content of the "C:\ProgramData\ESET\ESET Security\updfiles" and "C:\Program Files\ESET\ESET Security\Modules" from the client.
  17. Try configuring the notifications about OS updates to "recommended" or "important":
  18. Endpoint and server products can create an update mirror and update from it. However, we recommend using an http proxy to a mirror which saves a lot of network traffic with each update.
  19. 2051 2005 means incorrect password. On the other hand, 2051 2000 means that you are trying to associate the device with the name that already exists in your device list a generic error.
  20. Use Detection exclusions if an application that you use is detected as a potentially unsafe or unwanted which are optional detections. Performance exclusions should be used in case of performance issues that could not be solved otherwise. Should be used with care since every performance exclusion creates a possible security hole and excluded files or folders will not be protected and scanned for malware. If possible, please explain the reason why you need to create exclusions in the first place. What issues do you experience if a particular folder or files are not excluded from scanning?
  21. ESET products require either a wire or wi-fi Internet connection to update. There are no other options how to update them.
  22. I was able to find only a free license for ESET Mobile Security registered to your forum's registration email address. If you actually purchased a license for ESSP, make sure that you enter a license key for that product. If you didn't purchase any license yet, you can activate a fully functional 30-day trial license in the activation window.
  23. This sounds unrelated to OP's topic. If so, please create a new topic for your issue.
  24. Do you currently use ESET Remote Administrator v5 or v6 to manage ESET Endpoint on clients? What version of Endpoint or ESET File/Mail Security do you have on clients or file / mail servers? How many clients do you manage?
  25. If ESET was configured to send notifications through your SMTP server, you can block the user on your mail server and re-configure notifications on other machines to be sent under a different user.
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