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Everything posted by Marcos
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User Login Changes
Marcos replied to NowICDesigns's topic in ESET Internet Security & ESET Smart Security Premium
Please provide a couple of screen shots for clarification. I'd recommend opening a support ticket with your local ESET distributor. -
ESET Endpoint Security 8.0.2028.0 blocking DNS on wired Ethernet
Marcos replied to conorc's topic in ESET Endpoint Products
Do you use default firewall settings, ie. automatic mode without any custom rules? Does actually pausing the firewall make a difference? -
The website is not blocked by ESET.
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ESET Endpoint Security can be purchased for at least 5 seats / devices. However, I assume it would be cheaper to buy ESET Internet Security for 5 devices. Please contact your local distributor regarding the pricing.
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Since it's not clear what panel you are referring to, please post a screen shot for clarification.
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transfer anti-virus
Marcos replied to a question in Quick questions by guests (registration not required)
Uninstall ESET from the former computer and install it on the new one. If the computer doesn't boot or cannot be connected to the Internet during uninstallation, free up the seat via the license manager at my.eset.com. -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
The log was extremely large (23 GB), opening it paralyzed my machine for more than an hour. As I've asked, please do not leave advanced OS logging enabled for more than a minute and compress the log next time. Try the following: 1, Use automatic firewall mode. Currently you use interactive mode and have more than 1500 rules created. Try the following: - export the current configuration - switch the firewall to automatic mode - delete all custom rules If that doesn't help, try uninstalling ESET and installing it from scratch without changing default settings. 2, PhpStorm -
EDR cloud solution with ESET PROTECT?
Marcos replied to rubencastello90's topic in ESET Enterprise Inspector (EDR)
ESET's EDR solution is ESET Enterprise Inspector (ie. not EDTD). Currently the on-premise EEI receives a lot of intel data from clients (much more than any other competitive solution as far as I know) which is why it cannot be used in the cloud easily. However, we're working on a cloud version of EEI which will be announced here as well as via other standard channels shortly before the release. -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
Still no joy. Make sure that you enable advanced oper. system logging prior to reproducing the issue and disable it prior to collecting logs. It will be enough just to provide C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl. -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
For some reason esetperf.etl is still missing: C:\ProgramData\ESET\ESET Security\Diagnostics\ 0 files 0 bytes Did you actually enable advanced OS logging, reproduced the issue and disabled logging prior to collecting logs? -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
Looks like you didn't enable advanced operating system logging as instructed. The Diagnostics folder was empty, esetperf.etl log was missing. Please remove from detection exclusions: Win32/CoinMiner.DP potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cudaminer\ccminer.exe Win32/CoinMiner.DP potentially unwanted application @ * Win32/CoinMiner.BV potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cpuminer-x32\minerd.exe Win32/CoinMiner.BV potentially unwanted application @ * Enable detection of potentially unsafe applications, just in -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
Please carry on as follows: - reproduce the issue - enable advanced oper. system logging in the adv. setup -> tools -> diagnostics - after approx. 1 minute disable logging - collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a a download link. -
High CPU usage
Marcos replied to JohnyRicio's topic in ESET Internet Security & ESET Smart Security Premium
You have a CoinMiner installed in C:\Program Files (x86)\EasyMiner. Does uninstalling it make a difference? -
My License Have been Hacked
Marcos replied to ChuckD's topic in ESET Internet Security & ESET Smart Security Premium
I've checked your license and didn't find any issues. It's been used on 1 computer. The license was issued by ESET Canada so it's strange that they could not find. I'm gonna reset your license key now and send you a new one. -
Product is installed but it is not running - Ubuntu 20.04 lts
Marcos replied to robmorin's topic in Remote Management
I've inquired our Linux expert about this issue. The conclusion is that recent changes in kernel 5.8 require update of Endpoint. We're working on Endpoint v7.1.9.0 which should be ready in a few days and will be fully compatible with kernel 5.8. Regarding the tickets you've mentioned, they were created just yesterday at 10:02 and 10:57 according to the information from our colleagues in the US. Int. ref: P_EESU-716 -
Remote machine certificate is not trusted because signing certificates (CAs) are not trusted or found in system/agent database Create a new agent live installer and re-deploy it on clients. It appears that the CA certificate has changed on the server and the previous one was not saved/restored.
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The dialog pops up whenever a new network is detected. If you don't roam between new networks ESET should remember your choice for the given network. If you want to treat any new network as public automatically, you can configured it here: You can provide logs collected with ESET Log Collector so that I can check if various networks were actually detected and your choice was remembered. Note that public networks have certain services blocked, such as file sharing.