cantankrs

I got a message like that but it was just a regular Windows dialog box from memory. About 10cm x 4cm in size. The only option at the bottom from memory was 'OK'. There wasn't any 'see your options' link. Sorry I didn't take a pic of the dialog box. Alex

Thanks for advising those two updates are required. The laptop in question had been out of circulation for a while hence lack of updates. Have caught up to point of including those two and ran the 7.2 installer over top and it worked. The most disconcerting thing really was that the error reports '...your outdated version of microsoft windows', but it's not the OS major version number (Win7) that's the problem, its the patching for that version. If it had just stated 'your updates are too far behind', we'd look further and go oops and fix it. But Thank You very much for a concise set of responses and solution. Alex

I found a customers Windows 7 Pro SP1 64bit computer today having v5 EES 64bit so I d/l v7.2.2055.0 ESS 64bit and uninstalled the former, let reboot, and attempted to install the latter and got the error 'eset endpoint security is no longer supported on your outdated version of microsoft windows'. This message seems as if I'm upgrading XP or Vista but the laptop in question was shipped as W7. I was able to successfully install v7.1.2053.0 after finding an installer on another machine elsewhere. It activated and updated successfully. So I thought I'd run the 7.2.2055.0 installer over the top but got exact same message again. Can only exit the installer after that message. Thanks Alex