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TomasP

ESET Moderators
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Kudos

  1. Upvote
    TomasP received kudos from Peter Randziak in How ESET calculates pro-rata prices for additional licenses within expiry   
    Hello, as mentioned earlier, the specifics of pricing can vary from market to market, that's why you need to contact your local ESET distributor for the details.
    Marcos provided you with as much as can be said from a general, non-country-specific point of view.
    Thank you for your understanding.
  2. Upvote
    TomasP received kudos from peteyt in Forum Feedback   
    I was informed that the issue lies within a third party text editor that is used on the forum.
    The forum development team reported the issue to the editor developers, but don't have the info on when it should be fixed.
  3. Upvote
    TomasP received kudos from peteyt in Forum Feedback   
    I am checking with the forum developers whether there is any progress on this.
  4. Upvote
    TomasP received kudos from Peter Randziak in Forum Feedback   
    I was informed that the issue lies within a third party text editor that is used on the forum.
    The forum development team reported the issue to the editor developers, but don't have the info on when it should be fixed.
  5. Upvote
    TomasP received kudos from Peter Randziak in Forum Feedback   
    I am checking with the forum developers whether there is any progress on this.
  6. Upvote
    TomasP received kudos from Peter Randziak in We want to hear your Intel Threat Detection Technology experience!   
    Dear ESET Forum Users, we'd love to hear your success stories!
    Can you share a positive quote about your experience with Intel Threat Detection Technology (TDT) in combination with ESET Endpoint solutions? How do you feel about this cooperation helping you thwart ransomware attacks?
    Responses may be published in joint ESET and Intel marketing materials.
  7. Upvote
    TomasP gave kudos to Nightowl in How to dismiss "Your operating system is outdated."   
    That's great Staying with an Operating System that receives updates on regular basis (supported) is much better than using one that got left out of support.
  8. Upvote
    TomasP received kudos from JamesR88 in EEI Detection Rules Update Announcement: Log4j Critical Vulnerability   
    Hello everyone,
    The recently discovered Log4j remote code execution vulnerability has affected organizations, ESET customers and their IT teams around the globe and as cybersecurity professionals we need to ensure their safety.
    Our Research & Threat Analysis team has responded rapidly and done a great job of creating a package of 4 rules for detection of Log4j exploitation and more general Java runtime exploitation.
    We advise to import these rules (the import procedure is very simply done from the Admin -> Detection Rules -> Import section of EEI as described here).
    These rules will also be included in the upcoming hotfix for EEI 1.6, but we are making them available to you:
    Possible Log4Shell (CVE-2021-44228) exploitation [D0532a] Possible Log4Shell (CVE-2021-44228) exploitation [D0532b] Potential Java Runtime exploitation [E0461] Java Runtime executing suspicious script/command interpreter [E0462] The first two rules are designed to detect the exploit itself so the false positives count should be absolutely minimal. However, these rules are using an experimental feature of EEI which is not currently fully supported, so the detection may not work in 100% of cases. E.g. when there is a detection already reported on the network layer, rule in EEI will not be triggered (but in this case you should have detection from at least one source and protection is in place). Because of the way how the feature is implemented it is more reliable when executed as re-run task for a retrospective threat hunt.
    The last two rules are focused on more general types of cases, general exploitation of Java Runtime i.e. not only by CVE-2021-44228. That means that those rules may generate occasional false positives for the cases when some legitimate Java application is executing system components which may indicate an attacker's activity. We have tested these rules to not have an excess number of false positives, but in case you will observe unusual amount of FPs in your environments - please report them back to us.
    The rule pack itself can be found here.
    Thank you.
  9. Upvote
    TomasP received kudos from peteyt in Forum Feedback   
    Just an update, it was recognized and confirmed as a bug in the forum's software.
  10. Upvote
    TomasP gave kudos to Marcos in Ukrainian ESET support refuses to do their work   
    We have reviewed the communication and didn't find any issues. Most of the tickets were about the status of sample submission which was replied by the UA partner in a polite manner. Moreover, our partner could have suggest the OP to contact samples[at]eset.com which is the only channel for communicating submissions, otherwise the ESET partner must work as a mediator who contacts the research and malware lab and passes the information further to the user which is a redundant step that just hinders the response and creates unnecessary load. Also the partner was correct that he sent the OP to the US support since user's trial license was generated for a US user (by default, the country is determined and pre-selected by user's IP address which he or she can change manually).
    Since everything has been said and explained and the communication has gone too personal, we'll draw this topic to a close.
  11. Upvote
    TomasP gave kudos to peteyt in Ukrainian ESET support refuses to do their work   
    The reason I mentioned it is you've been posting on here for longer than a month and have mentioned a lot about testing malware samples.
    I wondered if the reason support was limited was because you where not a paying customer - eset do give support but that is limited for non paying customers.
     
     
     
     
  12. Upvote
    TomasP received kudos from peteyt in Forum Feedback   
    Hi, I was able to reproduce this, thanks for reporting.
    I will raise this issue with the forum developers.
  13. Upvote
    TomasP received kudos from Peter Randziak in Forum Feedback   
    Hi, I was able to reproduce this, thanks for reporting.
    I will raise this issue with the forum developers.
  14. Upvote
    TomasP gave kudos to Peter Randziak in ESET Bridge BETA (new solution for ESET traffic caching and forwarding)   
    We are delighted to announce the launch of the ESET Bridge BETA program.
     
    ESET Bridge is a new solution for caching and forwarding traffic of ESET products heading to ESET's online services.
    ESET Bridge, built on NGINX, is a successor of the HTTP Proxy.
    To name some of the new features and improvements:
    Integration with ESET PROTECT which will allow users to manage ESET Bridge HTTPS traffic caching Certificates deployment via ESET PROTECT Watchdog functionality Crash dump functionality To test the mentioned features, it is required to deploy:
    ESET PROTECT BETA build  ESET Bridge BETA build Endpoint 10 BETA build These installation binaries are available at https://forum.eset.com/files/category/9-eset-bridge-beta/
     
    Supported OSes for ESET Bridge are Windows Server 2016/2019/2022 and Linux - Linux systems compatible with ESET PROTECT 9.1 Server component
     
    Detailed ESET Bridge help is available at https://help.eset.com/ebe/1/en-US/
     
    As usually, by downloading and using the builds, you agree with our BETA program agreement, which is available at https://forum.eset.com/files/file/58-eset-beta-program-agreement/

    To ask a question or report any issues, you encounter during the BETA just post a reply here.
     
    We are looking forward to your participation and feedback,
    Peter on behalf of the teams involved
  15. Upvote
    TomasP received kudos from Peter Randziak in ESET breaching law based on their own EULA.   
    Hello, the "until version 9 + 3 years" applies to version 8 as a whole (8.0, 8.1, etc...), meaning the latest build of version 8 will be supported for that long.
    Given there was no version 8.1 at that time, the timeframe was listed with the latest available version (8.0). When 8.1 was released, it "inherited" the "until version 9 + 3 years"  support window.
    Technically, it should have said just 8, apologies for that, I can see how that could have been confusing.
    It needs to be pointed out, though, that according to https://support-eol.eset.com/en/policy_business/versioning_rules.html, differences between versions 8.0 and 8.1 only consist of bug fixes and minor changes, so a customer may freely and safely upgrade to the latest build within the major version 8 (for which the "until version 9 + 3 years" policy applies) without any significant functionality changes.
    With all this being said, we do understand this may not be absolutely clear and easy to understand and, as Marcos already said, a new EOL policy is being prepared, under which every build will have a clearly defined support timeframe already at the time of release.
  16. Upvote
    TomasP gave kudos to Marcos in ESET breaching law based on their own EULA.   
    To explain more about the support for version 8 from the point of view of the EOL policy:
    The EOL policy for products in category A states that "Full Support is granted to the latest release of the latest major version and the latest release of the earlier major generation (for only one year after the release of a new product generation)."
    When verison 9.0 was released, full support end date for version 8.1, as the latest release of the earlier major generation, was set to one year from this release (November 2022) and the end of limited support was set to three years from this release (November 2024).
     
    EOL policy also states: "Limited Support is available for the earlier releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired)."
     
    Version 8.0, as the earlier release of the latest major product version, transitioned to limited support at the time of version 8.1 release, ad its limited support end date was set when version 9.0 came out to one year from version 9.0 release (November 2022).
     
    Therefore, version 8 is technically supported until November 2024 in general, as version 8.1 is in limited support until this date. However, what was possibly misleading for you and what we are sorry for is that by the time of your purchase, the EOL policy for version 8.0 showed "Limited Support Until version 9 + 3 years". This was true for version 8 in general, but not exactly for 8.0 after version 8.1 was released. As already mentioned, we are working on improving the accuracy of this communication and setting the rules more transparently.
  17. Upvote
    TomasP received kudos from Trooper in ESET Server Security Version 9.0.12013.0?   
    Hello, the changelog is now available at https://www.eset.com/int/business/download/file-security-windows/
  18. Upvote
    TomasP received kudos from Schnkathuria77 in Activation failed: ACT.33   
    Hello,
    The error ACT.33 shows up when a license is used in a country/region it was not issued for.
    (Some licenses have a country lock, as part of our license leakage prevention program.)
    I assume the license was not purchased from an official ESET reseller - many times licenses on auction portals (like eBay) are sold by companies or individuals who bought them in a different country and are trying to make profit by selling them again, without being authorized by ESET to do so.
    In cases like that, you can only ask for a refund of the license - and in the future, always make sure you only purchase ESET licenses from official sources.
    Regards,
    T.
  19. Upvote
    TomasP received kudos from Aryeh Goretsky in Request documentation content   
    Hello forum users,
    We are happy to announce that as of today, you can you can share your requests or ideas for new ESET documentation content (KB articles, videos, help pages...) right from the ESET Security Forum.
    There is a new "Request ESET Documentation Content" button in the right column, which opens the full pop-up widget where you can describe what you would like to see at support.eset.com, help.eset.com or on our YouTube channel.
    Feel free to use this feature, we are always looking to hear from our customers and meet their expectations!
    On behalf of the teams involved,
    Tomas
  20. Upvote
    TomasP received kudos from peteyt in Request documentation content   
    Hello forum users,
    We are happy to announce that as of today, you can you can share your requests or ideas for new ESET documentation content (KB articles, videos, help pages...) right from the ESET Security Forum.
    There is a new "Request ESET Documentation Content" button in the right column, which opens the full pop-up widget where you can describe what you would like to see at support.eset.com, help.eset.com or on our YouTube channel.
    Feel free to use this feature, we are always looking to hear from our customers and meet their expectations!
    On behalf of the teams involved,
    Tomas
  21. Upvote
    TomasP gave kudos to itman in 2 weeks no ticket support (repeatedly). Took our money and ran?   
    There are details of this transaction incident that "don't add up."
    Being a previous Eset user, you are aware of the procedure involved when purchasing an Eset license when done directly from an authorized Eset seller. The most important of these being a confirmation e-mail containing the details of the product purchased and its license key. Did you received such an e-mail? If not, this is the first indication that something was not right with the transaction.
    Also, did you verify that your MasterCard transaction history actually shows a charge from Google Play for $59.99?
  22. Upvote
    TomasP gave kudos to Peter Randziak in New Outlook plugin BETA   
    We are pleased to announce availability of completely reworked Outlook plugin for ESET Endpoint Security and ESET Endpoint Antivirus for Windows platform.
    The new plugin was designed to:
    Resolve synchronization issues Conflicts with other Outlook plugins  Significantly improve the performance  The plugin utilizes a standalone database for scan result recording to reduce mail-body modifications to absolute minimum, which should fix most of the synchronization problems and conflicts reported by Outlook. On top of this, we have optimized the scanning, where the email is inspected without unnecessary fragmentation, as it is now sent to be processed in one piece, including all session handling actions. We have also deprecated all three dynamic libraries with a single one, that was almost completely rewritten and has a better logging capability. Furthermore we have converged all anti-spam lists, added detection for 3rd-party plugins, introduced scanning optimizations so that Outlook remains responsive for the user, and many more improvements.
    The build is highly stable in our testing environment so we recommend to deploy it to selected workstations, from which the issues were reported in the past to see how it behaves in real environment and usage.
    Since this is not a regular BETA, we would only suggest to plan the deployment for users, who can either give constructive feedback based on either technical or day-to-day observation, or make sure, that assistance to these users can be provided by informed administrator(s). No additional technical skills are needed and we only want to point this out, that the willingness to give feedback, even if everything works hassle-free, to cooperate if potential problems will show up, is our primary intention.
     
    In case you need additional license for this BETA, let us know.
     
    The installation binaries (both .msi and .exe for x64, ARM64 and x32 Widows editions) are available at https://forum.eset.com/files/category/8-outlook-plugin-beta/ 
    Note: The BETA build is based on feature release 9.1, but it does not contain new features which will be available in it, except the new Outlook plugin.
    if any issues will arise, we will need the user to enable diagnostic logging of this component whenever needed (see screen below), run Outlook (or other email client), wait for the issue to demonstrate, quit Outlook and disable diagnostic logging to avoid extensive log-recording for a longer time. The resulting log will be stored under C:\ProgramData\ESET\ESET Security\Diagnostics\MailPlugins.etl
    We may assure you, that our support and technology teams will do their best to assist you with any possible issue with it.
    You may share your experience with it, questions and report issues as replies to this topic.
     
    As usually our ESET BETA program agreement applies and by downloading and the BETA you express your agreement with it https://forum.eset.com/files/file/58-eset-beta-program-agreement/
     
     
    We are looking forward to your feedback.
    Peter on behalf of the teams responsible
  23. Upvote
    TomasP received kudos from New_Style_xd in Contraversial , But i feel we should debate this (At ESET we are deeply distressed by the events in Ukraine) What have the citizens of russia done to eset or anyone?)   
    Our position is clearly laid out on the linked page, so with that being said, we'll close this topic before it gets nasty and political.
  24. Upvote
    TomasP received kudos from mallard65 in Contraversial , But i feel we should debate this (At ESET we are deeply distressed by the events in Ukraine) What have the citizens of russia done to eset or anyone?)   
    Our position is clearly laid out on the linked page, so with that being said, we'll close this topic before it gets nasty and political.
  25. Upvote
    TomasP received kudos from LesRMed in Contraversial , But i feel we should debate this (At ESET we are deeply distressed by the events in Ukraine) What have the citizens of russia done to eset or anyone?)   
    Our position is clearly laid out on the linked page, so with that being said, we'll close this topic before it gets nasty and political.
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