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TomasP

ESET Moderators
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Kudos

  1. Upvote
    TomasP gave kudos to MichalJ in ECA login problems and firewall policy settings cleared   
    Hello @ofer1954 & @Roger Nock
    We have experienced unexpected difficulties during upgrade of ESET Cloud Administrator backend to the newest version. As a result some instances were temporarily started with "empty DB" meaning that previous configurations and state was temporarily lost. We have re-setup the instances from the DB backup, meaning all should be back to normal and policies were restored to the original state.
    We are sorry for the inconvenience and issues caused. We are working with the teams involved to further optimize our internal processes to prevent such issues from happening in the future. 
    @ofer1954 You have said that it was not a first time that problems occurred. Can you please tell us more details about the specific issues you have experienced? 
    Thank you both for understanding.
    Michal 
  2. Upvote
    TomasP received kudos from Peter Randziak in 64-bit to 32-bit   
    Hello Howard,
    We are indeed in the process of switching from 32-bit modules to 64-bit modules.
    The 64-bit module are being tested and will be released via an update soon, so currently the app runs 32-bit modules, but there is full compatibility and full protection even on 64-bit systems and thus nothing to worry about.
    Now why you saw "64-bit" in the about screen earlier - this was simply a bug, which instead of the modules showed the bit-ness of the system. We fixed the bug in the latest release and now it correctly shows the bit-ness of the modules.
    Regards,
    Tomas
  3. Upvote
    TomasP received kudos from howardagoldberg in 64-bit to 32-bit   
    Hello Howard,
    We are indeed in the process of switching from 32-bit modules to 64-bit modules.
    The 64-bit module are being tested and will be released via an update soon, so currently the app runs 32-bit modules, but there is full compatibility and full protection even on 64-bit systems and thus nothing to worry about.
    Now why you saw "64-bit" in the about screen earlier - this was simply a bug, which instead of the modules showed the bit-ness of the system. We fixed the bug in the latest release and now it correctly shows the bit-ness of the modules.
    Regards,
    Tomas
  4. Upvote
    TomasP received kudos from TomFace in Exclusions   
    Please keep the topic technical and leave any personal hassles out of it.
    As the correct response has been given by several users throughout the topic and it has now turned into an exchange of personal insults and mockery, we are locking it for further responses.
    @novice Please refer to rules 23 and 24 and follow them in all your future posts.
  5. Upvote
    TomasP gave kudos to Rami in last update GUi delay open   
    ESET is known for being light since the first version it was released when other AVs was plaguing and killing the machines like Norton in the XP days.
    I believe ESET is still doing the same thing , staying light till this day. that might be the decision of saving the "15-26MB" of RAM.
  6. Upvote
    TomasP gave kudos to Marcos in Firewall is not working partly. Is it a bug or a hack?   
    A nice screen shot from the prehistoric era
    Please uninstall ESS v4 and install ESET Internet Security v12 from scratch.
  7. Upvote
    TomasP gave kudos to J.J. in Eset Business for Linux installs, but does not open in Deepin 15.9.1   
    Hello guys
    Here you can find out how to make it work. Deepin Linux does not met requirements, but anyway by installing all needed libraries you can make it work easily.
    You can find terminal commands in attached screenshots.
    Step 1- First step is to install GlibC
    apt-get install libc6:i386

    Step 2 - Install libappindicator1 to show tray icon after installation
    apt-get install libappindicator1

    Step 3 - Prepare installer download it from ESET webpage, don't forget to choose 64bit installer and grant execute rights

    Step 4 - System does not met requirements and you need to install libgtk libraries
    apt-get install libgtk2.0-0:i386

    Step 5 - But not all libraries are not installed because of distribution issues therefore you need to run it again and use command
    apt-get install libgtk2.0-0:i386 --fix-missing

    Step 6 - So lets go deeper thats why we use Deepin Linux
    Murine libraries for GTK are missing too
    apt-get install gtk2-engines-murine:i386


    Step 7 – Some more engines to install pixbuf
    apt-get install gtk2-engines-pixbuf:i386
     

    Step 8 – We need to install also gnome themes standard
    apt-get install gnome-themes-standard

    Step 9 – And also some extras are needed for gnome themes and therefore we will install gnome-themes-extra, this all are missing
    apt-get install gnome-themes-extra gnome-themes-extra:i386

    Step 10 – We will add architecture i386 for dpkg
    Check architecture
    dpkg –print-architecture
    Add architecture i386
    dpkg –add-architecture i386
    check If architecture was added
    dpkg –print-foreign-architectures

    Step 11 – And now we have optimized environment and we can install ESET NOD32 Antivirus for Linux Desktop



    So, Linux is user friendly but it chooses its friends selectively :)
  8. Upvote
    TomasP gave kudos to Marcos in What a mess   
    Please clarify what portal you mean. Until now, I've been under the impression that it was a specific ESET UK portal or page that was under control of ESET UK. Please post the url and possibly a screen shot as well.
  9. Upvote
    TomasP received kudos from Peter Randziak in Chrome is attempting to access my webcam when visiting a banking URL   
    Hello @lvl1k0n, Just to let you know, our development team analyzed the calls and the implementation on the websites you mentioned and came up with a fix for this issue that will be a part of a future application update.
    Regards,
    T.
  10. Upvote
    TomasP gave kudos to AlexW in ESET 6.7.500.0 and 10.14 Mojave TCC issue)   
    Hi everyone,
    build 6.7.600.0 was released on Jan 10 and is available on our websites, and the pkg installer can be downloaded from the KB article https://support.eset.com/kb7026/
    Please let us know should any of the issues persist even with this build.
    Thank you.
    Alex.
  11. Upvote
    TomasP received kudos from andrew.nicholas in ESET 6.7.500.0 and 10.14 Mojave TCC issue)   
    Thank you all for your valuable testing and feedback, I will update our development team with your findings.
    @JetPants I will contact you via a personal message.
    @andrew.nicholas No date has been set yet, please watch https://support.eset.com/news/ for release announcements (you can also subscribe to receive email updates from the feed).
    UPDATE: The release is preliminarily scheduled for January 2019.
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