-
Posts
920 -
Joined
-
Last visited
-
Days Won
46
Everything posted by TomasP
-
path exclution - exact syntax
TomasP replied to HSW's topic in ESET PROTECT On-prem (Remote Management)
In that case, please contact your local ESET support office so that the case can be investigated further. Thanks. -
EES 6.1.16 Causes Websites to Not Load Correctly
TomasP replied to mfichera's topic in ESET Endpoint Products
Hello, If you can reproduce the issue, please PM me for further instructions. Thanks.- 3 replies
-
- web protection
- slow down
-
(and 1 more)
Tagged with:
-
It seems you have some sort of an add-on installed in Chrome which tries to communicate with the specified server. EAV then just warns you about the fact that the communication uses an untrusted certificate. Try to look for what initiates the communication (some add-on installed in Chrome, etc.)
-
I've got NOD32 V 9 (English) on 3 computers
TomasP replied to jadinolf's topic in General Discussion
Moved this topic to General discussion. -
Hello, This is a desired behaviour, as disabling HIPS can lower the protection level and should be done only for short periods of time as part of troubleshooting or testing.
-
Just FYI, v9 has been released a while ago globally, you can download it from our website
-
path exclution - exact syntax
TomasP replied to HSW's topic in ESET PROTECT On-prem (Remote Management)
In this case I suggest Microsoft's Process Explorer or Process Monitor to find out which process exactly accesses the file, so that you can exclude that process then. -
Error updating Antivirus modules: Could not connect to server
TomasP replied to pipboy3000's topic in ESET Endpoint Products
Yes, our licensing system has always worked this way. You only pay for a product, not a specific version. Once you buy a license for a product, you can use any of its versions, including future new releases. [previous message was edited, it originally asked whether the update is free] -
annoying text in firewall rules editor
TomasP replied to cutting_edgetech's topic in ESET Beta Products for Home Users
Hello, I have checked this with our development team and they say a fix for the situation is planned for a future version. -
Upgrading ERDS via ERAC
TomasP replied to Megachip's topic in ESET PROTECT On-prem (Remote Management)
Hello, As hxxp://help.eset.com/era_admin/62/en-US/?component_upgrade.htm says, the RD sensor can't be upgraded via a component upgrade task and needs to be upgraded separately. You can send a software install task to the client and specify the msi package of the RD sensor, for further instructions see hxxp://help.eset.com/era_admin/62/en-US/index.html?fs_product_installation.htm. -
Error updating Antivirus modules: Could not connect to server
TomasP replied to pipboy3000's topic in ESET Endpoint Products
Hello, I can see you are using rather old versions of the client and the server. I suggest upgrading to the latest versions which include various bugfixes and new features as well. -
Upgrade adds ESET.com to trusted sites zone
TomasP replied to siljaline's topic in ESET Endpoint Products
Hello, the msconfig entry was just for the GUI part anyway, the kernel was started regardless of the entry. If you want to boot your operating system without the antivirus enabled, you can uncheck "Start Real-time file system protection automatically" in Advanced setup > Antivirus > Real-time file system protection. As for the trusted zone, I believe this is due to communication with our activation system, which was introduced in Endpoint v6. -
Thank you. Upon further inspection, I'd suggest contacting your local ESET support office as further information will be needed and the case will need to be tracked. When contacting them, you can already pinpoint to the error in the log "SQLSTATE = 42000 Native Error Code = 2812 [Microsoft][ODBC SQL Server Driver] Could not find stored procedure 'dbo.usp_setup_store_ca_certificate'."
-
Hello, ESET HQ does not run partner portals of its distributors. With issues related to such portal, please contact the UK office directly. Thank you.
-
False Positive on B1 Free Archiver
TomasP replied to Adam Buyer's topic in Malware Finding and Cleaning
Hello, The detection says it is detected as "potentially unsafe". This type of detection is not enabled by default, a user needs to activate it willingly. Thus, when scanning your file with our product using its default settings, the file is marked as clean. Regards, T. -
Each task has a trigger in its settings. You can either set to to ASAP, or to a specific time or link it to an action.
-
Hello, You do not create packages for repository. Packages are present in the repository. You choose which of these packages you want to install and deploy the task. For further information, please see hxxp://help.eset.com/era_admin/62/en-US/index.html?fs_deployment.htm