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Everything posted by TomasP
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How to see Log "Devicecontrol" on the ERAS
TomasP replied to HSW's topic in ESET PROTECT On-prem (Remote Management)
Hi, on top of setting the log to have the "warning" verbosity, you also need to have a report template created that will ask for that data, only then it will be transferred to ERA. -
Microsoft report builder
TomasP replied to pim van den Hurk's topic in ESET PROTECT On-prem (Remote Management)
Hello, we do not support direct access to the database. ERA has its own reporting tool which can view numerous data about the clients and export the outputs. -
I cannot connect to ESET NOD32 Antivirus 9 activation servers
TomasP replied to Stra2's topic in ESET NOD32 Antivirus
Hello, there are some issues with the activation process and certificate verification on specific systems, please contact your local customer care who will provide you with further steps. Thank you. -
ESET SysRescue Live is Not Fit For Buisness
TomasP replied to RaymondP's topic in ESET Standalone Malware Removal Tools
With Windows PE, people needed to install the Windows AIK first and have the 32-bit modules (even on 64-bit systems, they needed to download the installer separatela), which made it a huge pain in the you know what. With the Linux-based version, it is fast and easy to create the SysRescue Live CD or USB, as it is available in the .iso format ready to burn, or with an easy creator tool. -
Hi rugk, I am not saying we do it like that. I just mentioned that I saw it implemented this way and asked whether it was the case here as well.
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Hello, you could also check the article at hxxp://support.eset.com/kb2850/ to rule any of these issues out.
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Disable auto scan of USB drive
TomasP replied to dmj's topic in ESET Internet Security & ESET Smart Security Premium
Hello, that does not sound like a proper behaviour, our product is not configured to do that. Could you try to uninstall it and install the latest version 9? -
Eset 9 Tray icon blurry
TomasP replied to jlmcr87's topic in ESET Internet Security & ESET Smart Security Premium
Hi, I found that many icons look like that on my PC when I change the DPI. Couldn't that be the issue? I believe Windows doesn't take a larger icon, it rather scales the regular icon up. Maybe they use a sloppy algorithm for scaling the tray icons? -
Major security issue and update settings not honouring config.
TomasP replied to chrcoluk's topic in ESET NOD32 Antivirus
I find that improbable, but you can always check the digital signature of the ekrn.exe file in our Program Files folder. -
Hello, You are contacing ESET, but your post states you installed a software from a competing manufacturer. Thus, you should contact them for support. Regards, T.
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How to locate online workstations without agent?
TomasP replied to j-gray's topic in ESET PROTECT On-prem (Remote Management)
Hello j-gray, We have the RD Sensor specifically for this situation, but since you don't want to use it, you could look up the computers in AD using a script checking installed software. -
Client computers with the same name
TomasP replied to Incabus Systems AB's topic in ESET PROTECT On-prem (Remote Management)
Domain controllers are being connected to by their hostname, so changing it would break the functioning of the domain, DNS, etc. -
Hello, The page is not "an offer to get ESET software", it is a feature of your installed ESS v9, called Banking & Payment Protection - it allows to launch banking websites in a separate browser window without add-ons, with encrypted keyboard input, etc., i.e. in a secure browser, to protect your payment. You can read more about the feature at hxxp://help.eset.com/ess/9/en-US/index.html?technology_online_protection.htm and hxxp://support.eset.com/kb5657/ Thus, it is actually Firefox and IE that show an incorrect behaviour. Do you use default settings regarding SSL scanning in our product and is ESET's certificate correctly imported in the mentioned browsers?
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ERA & Clients migration from v5 to v6
TomasP replied to pipboy3000's topic in ESET Endpoint Products
Hello, Yes, Agents will also install on clients running Endpoint v5. Please note that upon installation, the Agent will automatically redirect the Endpoint's ERA connection to the new v6 server and the client will stop reporting to v5 ERA. It is also possible to remotely uninstall Endpoint v5 (in case your settings are password-protected, this needs to be specified in the task), but you do not need to do that, you can just upgrade from v5 to v6, the settings along with the license will be preserved. As for Agent deployment on OS X, you can find all the necessary information here: hxxp://help.eset.com/era_admin/62/en-US/index.html?deployment_steps_mac.htm -
Does ERA6 support Win2003R2x64bit
TomasP replied to jinlei801011's topic in ESET PROTECT On-prem (Remote Management)
Hello, as Marcos says, the system is only supported with Service Pack 2 installed. Also, such older systems are (although still supported) not recommended, as they do not support many of the newer features, such as protocol encryption (older and less secure versions of TLS are used by ERA on these systems), etc. -
Major security issue and update settings not honouring config.
TomasP replied to chrcoluk's topic in ESET NOD32 Antivirus
Up to version 8 (including), there was no mechanism that would launch the installation without user's explicit consent. Offered updates were either on-demand (after clicking check for updates), or promoted by a pop-up window, but in either case, the user had to first click and agree with the upgrade. -
Mapped domain security groups not working
TomasP replied to Vincent's topic in ESET PROTECT On-prem (Remote Management)
Do you also enter the domain name followed by a backslash before the username, and do you check the checkbox to log into a domain? Does logging in with the domain administrator account work? -
Client computers with the same name
TomasP replied to Incabus Systems AB's topic in ESET PROTECT On-prem (Remote Management)
In the unfortunate situation that you have two machines with the same hostname, I recommend disabling the renaming options in ERA, as they allow for inputs to the same entry when not all the details match (such as IP, MAC address - in case of more network interfaces, etc.)