TomasP

Hi, Please check whether you have the latest version of our product installed. If the issue occurs with the current version as well, I suggest to contact your local ESET Customer Care so that they can gather logs and submit them for analysis, in order to find out what's going on and fix that. Thanks.

Hi, what kind of prompt is being shown? Please post a screenshot, there may be several different types of the prompts.

Hello, What version of ESET Cyber Security have you installed?

Hello, Please PM me your login email to my.eset.com so that I can have that checked. Thank you.

Hello, I am sorry about your experience. I suggest you call the office on their phone number +971 4 3754052 and ask about the case. Thank you.

Yes, Software Install Task is the correct way to install newer versions of products on the existing clients.

Hi, have you tried our manual uninstallation tool? You can find it at hxxp://support.eset.com/kb2289/

Hello, We are sorry for the inconvenience, this was caused by an issue in our Internet protection module, released yesterday. Upon receiving feedback regarding the SSL/TLS problem, we reverted the module to the previous one on today morning and will investigate. The new module will be released again when this issue is resolved. Regards, T.

Hello, we are aware not all of them are techologically true RSS feeds, however, we felt it would be beneficial to have all the links to valuable sources of information in one place.

Hello, In case of shared documents stored on the server, there would be no infected payload transferred to the server itself, the encryption would be executed on the unprotected PC, thus the malware would not reach any system with a security software that could stop it. From the server's point of view, it is simply a read access to the file and then a write access to change its content, thus a seemingly legitimate operation any PC performs thousands of times per day. That is why it is very important to have a security solution on the whole network, not just on a part of it. Regards, T.

Hello, There is a folder called "Logs" located where you launched the installer from. Please have a look at the installation log where you can find the process of the installation, along with the error and its reason. Regards, T.

Although we do not officially support rooted devices, this should have no effect on the updating process. Please contact your local ESET support team in order to investigate this issue further. Thank you.

If the user has administrator permissions, they can uninstall the Agent from the PC. This is something we want to be able to prevent in the future versions. As of now, should the Agent fail to run properly, you will be notified by ERA by the time of last connection. Then you can contact our support team in order to investigate why the Agent does not run.

Thank you Tomface, We don't celebrate or observe this holiday in Slovakia, ESET's homeland, but many of our staff are located in the USA, and so is plenty of the Forum users. Therefore, Happy Thanksgiving to all of you too!

Hello, Please try to connect to the server via SSH and verify the IP address (using ifconfig) and also check whether the HTTP server service is running (using /etc/init.d/tomcat6 status) and whether it is listening on the port 8443 (using netstat -tulnp). Alternatively, could the problem be with firewall settings on your network which would block the connection attempts?

Hello, Is it only the automatic update that does not run, or there is an error also when you try to update manually? Does changing the update settings to a pre-release server help resolve the issue? If so, the update should work also after subsequent reverting to the regular (release) server.

As you can see at the bottom of the status.html file, the log was also generated on November 20, only a couple of minutes after the last successful connection. After this date, the file was not updated, so I would check whether the Agent actually runs on the client PC, or whether it is present at all.

Does the ESET folder contain Remote Administrator related files and folders, including the logs?

Hello, Yes, the connection from Agent to the Server can run on IPv6 protocol as well.

Is there anything the affected clients have in common? Like the same subnet? EDIT: In case the client is connecting via IPv6 and it does not have other IPv4 address, no address will be shown in ERA. This is a bug in the current version and will be fixed in ERA 6.3.

Hello, having two security solutions installed at the same time may lead to performance issues on your computer, so if you encounter such issue, it is recommended to keep only one security software.

Hello, this was a bug in ERA 6.1 and was fixed in version 6.2. Please check whether the server and all the clients are upgraded to ERA 6.2. Thanks

Hi, If you want to enforce the client to connect to ERA, you can send a wake-up call after clicking on the client, which will trigger a connection even outside the defined interval (if the network infrastructure allows it). if you meant connecting directly to the client's computer, there are tools for that, such as built-in Remote Desktop Connection, and ESET does not intend to create a competing tool for that.

Hello, the plugin only adds antispam features and the ability to rescan messages. However, antivirus protection is provided on protocol layer, regardless of the plugin. Thus, if you prefer not to have it enabled, you can do so and the emails will still be checked.

Hi, as a first step I would try to restart the proxy server's service, to make sure it is running correctly. A good indicator is whether you can browse the web if you set this proxy in a web browser. If not, the browser will show an error message which can direct you further.