TomasP

Hello, could you pleae check the installation log for further details? It is usually created in a subfolder of where the installer was run from.

We could only guess without any specific information from the server. I'd suggest contacting your local customer care as further logs will be needed for analysis. Thank you.

Hi Gambit, I tested the behaviour with the same setting as can be seen in your screenshot and the website opened correctly in a secure browser as soon as I entered the address. It was also with Chrome 46. Please follow stackz's advice to rule out any possible issue with your current Chrome installation.

Hello, the previous still applies:

I am sorry, many times the logs are forwarded to a different team, who will analyze them, fix an issue for an upcoming version, but won't have a workaround for those currently experiencing it. However, you can always PM rolandd and ask what the solution was in their case.

Hello, This seems as a bug in the product, please contact your local ESET support office who will request logs and a process dump from the affected server in order to find the cause of the issue. Thanks.

Hello, if you uninstalled using our standalone Uninstaller tool, there is currently a known issue on Windows 10 which fits your description. A newer version of the tool is in the works. In the meantime, the steps to take can be found here: hxxp://support.eset.com/kb2289/#Windows10 (As the issue is already present, focus on step 2 "Uninstall the Epfw NDIS LightWeight Filter")

Hello, This is most often the case when the installation is corrupted. The easiest solution is to remove EMSX 4.5 manually according to our guide at hxxp://support.eset.com/kb2289/ and then install v6. Please note the settings you changed in v4.5 won't be preserved like this and default settings will be used, as the installation of v6 will be performed as a clean one.

Hello Seth, 1. Yes, you can uninstall our product from one computer and activate it using the same key on a different computer, this is a fully supported scenario. 2. If you want to have the product installed in both the host and guest VM, you need a license for each (thus two licenses in this case). However, on a physical system with dual-boot, only one license is necessary for both operating systems, as only one of them can run at a time (thanks to our Unilicense concept they can be a Linux and Windows for example, and you still can use the same license key.)

Hello, in case you can reproduce the issue repeatedly, please submit it to our customer care team at support.eset.com who will investigate it further by requesting and analyzing logs from your computer. Thanks.

Did you do anything in the meantime that could affect the behaviour, or did it just start working again on its own? Is there anything else running in the background that could affect that?

Hi, it means there was an error downloading the VSD update, however it seems it was successful later on. Did the Online Scanner finish downloading the VSD and scanning the PC successfully?

Just more reasons for everything to work properly. Please contact your local ESET customer care team who will investigate the issue. Thanks.

Hello rekun, I sent you a PM - if you are interested in trying out the potential fix in your environment, you can respond to it and I will send you the necessary files. Thanks

Hello jdaniel, have you been able to solve the issue by contacting Marcos? rolandd - in case you figured it out, what was the solution? Other users may benefit from it too.

Hello, thank you for your feedback, I have let the responsible team know that you (along with other forum users) would like the 'Present Application In Dock' setting to be disabled by default. As for the policy, please check whether it is not merged and overwritten by another policy - you can see the final applied policy in the client's details on ERA, as well as on the client iteslf.

Hello, I have let the responsible team know that you would like it to be disabled by default. Thank you for your feedback.

I asked for the specific URL so that we can test it on the very same website. A screenshot of the settings window where you entered the address would be ideal.

That is a strange behaviour. Do you notice any other issues with Chrome on your PC? Redirection to a website should work regardless of the browser - unless there were some settings changed.

Hello, Can you rule out any invalid characters, as mentioned in the error message? If you can, the issue will need to be investigated by our development team.

Hello, What URL is that and in what format did you enter it? In case it is an HTTPS website, do you have the ESET certificate listed in the imported certificates in those browsers?

Hello, Malware removal is a special service for our customers, please contact your local customer care who will assist you further with the issue. Thank you.

As I replied in the other thread where you asked (https://forum.eset.com/topic/6353-protocol-filtering-problem-error-message/), there is no ETA yet, but it should before the end of the year. However, the issue does not present any security risk - as soon as the icon turns green, the protection has fully started.

Hello, there is no ETA yet, but it should before the end of the year. However, the issue does not present any security risk - as soon as the icon turns green, the protection has fully started.

Hello, what do you mean by "When the users insert the USB storage and remove it a lot of time they can use it normally"? Also, which version of ESET product is installed on the client PC?