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  1. Does ESET Cyber Security only detects OR removes the OSX.Proton malware found in Eltima Software some days ago? Thanks for any information you can provide me Came
  2. I have installed ESET Endpoint Security v.6.5 in 200 systems and configure scheduled smart scanning by ERA Console, but issue face in one system "On-demand computer scan is very slow and take 3-4 hours for finish and other systems take time 1.5 hours. so please find uploaded ELC Logs and do needful as soon. hxxp://www.wikifortio.com/806260/ees_logs.zip Regards, Haresh
  3. Hello, ESET details are as follows: Product name: ESET Internet Security Product version: Operating system: Windows 10 Home Single Language (64-bit) Machine: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz The issue I am facing is: whenever I run a Custom Scan->In-depth Scan, it takes about 5 hours to complete. Thats a very long duration. The earlier version of EIS that i had, it used to be completed in about 2 hours. I have reinstalled EIS twice, but still issue has remained. Any help would be appreciated to resolve this. Regards
  4. Hello, Im using Windows 8.1, my friend borrowed my memory card and because of that my memory card got a virus. Eset Security was able to scan the virus but unable to delete it. Every time i click delete, it just says "Error While Cleaning" and in just goes to quarantine. Is there a way for me to delete the virus? Thanks.
  5. hi, our client Processes I/O Read bytes is showing high Ekrn process running and effect the client pc peformance. our client using eset endpoint security Version 5.0.2265. Is this a normal processes?
  6. Hello all Recently I bought an ESET Smart security from a retailer and installed it on my PC. I have done a complete system scan. Eset detected 14 threats but "Zero" cleaned. I couldn't find an option to see the infected files and I couldn't select an action to take like "delete, quarantine, ignore" etc. Ran one more scan, this time it detected 27 threats. Still Cleaned NONE. Only option I left with was "Finish" button. I am still unable to find the infected files in each scan and how to clean those. When I go to "Tools -> More tools -> Log files -> Detected threats"... It shows only 11 threats. That too replication of same threat file. When I check the scan logs, it shows a long log, but neither showing the infected files nor an option to take any action. Kindly help me in the above concern. I am posting the details below along with the screen shots. OS : Windows 10 Home 64 bit Make : Compaq Presario CQ43 ESET version : Smart security 9 (9.0.408.0) Virus Data base : Up to date Thanks in advance..
  7. Dear ESET I am the IT manager at MHPS-ZAF and we have been waiting for a signature update in regards to the virus as listed on virus total. We are not able to work as all networks and WAN/LAN connections are down due to the spread of this virus. Please help with any info as I have been unable to contact anyone from ESET since Friday. https://www.virustotal.com/en/file/53ded0c3da41ecacb88815f781512995a1780697540966a9d9dda55f93aef392/analysis/1471777537/
  8. Hi guys, I did installing eset endpoint 6 on a file server Windows Server 2008 R2. After installation, all users are with extreme slowness in opening and saving office files, specifically Word and Excel. Deactivate the real time the problem is solved, but as it is a server can't leave it disabled. Can ur help me?
  9. Hi all I have set up a scheduled task in an individual installation of Endpoint Antivirus 6 for Windows to run at midnight and would like to have the PC shutdown after the scan is completed. How do I do it? Thanks in advance, IT Dude
  10. Hi all. When i scan a MP3 file from the Sample Music folder of my pc, it sais that 1 object is scanned. I recently decided to make my own ringtone, so i visited hxxp://www.hdtransform.com/ , I followed the instructions, I downloaded and saved the (MP3 Format Sound) - file in my PC. Then, I decided to scan it, but when i did, it was clean but it said that 2 objects were scanned. Since, it is only 1 file, what is the second scanned object?
  11. Wanted to add to another post- Someone else had a recent post RE "ESET Banking & Payment protection" (sic) (lower case p on mine) banking app opening itself. New install of smart security on a clean Win 7 32 bit compaq First ran Eset online scanner & realized I should uninstall Microsoft Security Essentials, during updates, banking icon appeared on desktop. (Later music icon appeared as well) Had opened no other programs or files) Also, had reached Eset.com via IE (no other browsers installed, memory was maxxed) & I was uneasy about possibility of Eset page being a ruse. There was a "My ESET" logo that looked dodgy. Besides pagefil, hiberfil, large number of files (ProgramData,Program, User, Windows) also unavailable to open to scan. boot sector, sys32\sysprep\panther, crypto\rsa\machinekeys,evt logs. Not feeling real confident here. Wants shut down (more updates) Do not want Win 10, trying to keep win7.
  12. Hello Eset We are getting Many Of Issue From Our Partner & Customer That ESET Not Resolve Shortcut Malware/Virus Issue Properly. There is two Issue Regarding USB Removable Drive. 1. System Slow & Flash Drivers Cant open @ Scan Time & SlowDown While We Select Scan Now For Removable Media.(Mostly In Scandisk Pendrive) 2. Regarding Shortcut Virus/Malware. ESET May be Detect and Clean Virus if any But Still Hidden Data Not Shown and Short Cut Link Not Deleted Like Other Antivirus Do. We are Using ESET USB Fixer Utility To Manually Unhide Data. But It is Not Possible at Client Place. We Know about USB Fixer And Using But How Client Know That? If Other Anti Virus Clean Virus and Unhide Folder/Data and Remover Unwanted Shortcut So Why Not ESET? This is Hot Issue in Our Area and because of That Many Partner Switch in Other Anti Virus Software. Dear ESET Team Take Immediate Action and Add. Shortcut Virus / Malware Removal and Unhide Data In Updates So Client Easily Clear Virus and Also Get Data Back. Thanks & Regards Vimarsh Panchal
  13. Hello! I am new to the forum and over a long time i used NOD32 again. Yesterday i was battling a computer virus that basically destroyed windows defender and started making all sorts of interesting stuff like installed all kinds of different programs and disabled this and that, popped up something here and there - it was obvious, i was infected and it scared the hell out of me since it used programs in non readable languages for me, like Chinese and Russian, i had a feeling someone had hijacked my pc, and thats a scary tought aswell. Sadly enough i didnt have antivirus installed before that, i dont know why but i guess i just sort of forgot after being away for a while from computer and its a new one thats been in and out of warranty repairs. Virus was my own fault, i shouldnt have downloaded a file from a random place for a random program. But what im feeling concerned about is that it seems like no matter what, when or how much you pay - it dosent do the trick. Well maybe antivirus wouldnt have let me to open, download or install this file but what if i would have given permission - would be still the same. I didnt know what to do, so i tought if i disconnect pc from internet it wouldnt atleast download anything else in there. And then started to look for the answers. In my bright dream i tought if i give it a try by installing the latest good name Antivirus i would be saved, and if so i would definitely pay for the thing after the trial is over. I got myself an NOD32 smart security trial. Eventually it found few errors here and there, deleted them but that was it - the virus was still full blown. What saved my life was youtube video which to good luck lead to numerous videos about the same virus infection (Tencent). After a while i started following the video step by step which ended up in manually deleting registry keys and what not - it looked good, something was going on and it felt like im going to actually kill it. Drawback - eventually the good news stopped, i had run into the end of that, unable to delete the last ones. I found another video that this time wanted me to download the reigstry cleaner adw or something like that. Step by step again and eventually - its gone, all the side programs seem to have disappeared too. But then it hit me - is it really worth paying for Antivirus if it dosent do the trick? Sure it would warn me for things and it would kill all the flies in the knife fight but i would still get stabbed. I dont know what sort of information the virus creator or user has about me, my banking or what ever else. I dont understand if a virus could be defeated by a step by step by registry cleaner program, why cant a big name Antivirus do that for me. Its looking very bad for me, Antivirus not fighting my viruses, windows not finding all the drivers and updates if it actually needs to repair something it tells me everything is up to date, new windows and/or computer functions need to be manually set to normal because the new Windows is the new thing and we dont do things the normal way anymore. I feel good that i have helped myself with basically googling and tubing but to me it looks like it shouldnt be like that, we should be able to trust and lean on software developpers that have it all, especially if we are paying them. I hope i have seeded good toughts out there for regular users and developers and other like me. I am sorry for my English, its not my mother.. All the best!
  14. Eset won't remove 2 threatsafter the scan, here are the logs attached. log.xml
  15. I'm using ESS latest version in Windows 10 pro x 64 version 1511 (OS build 10586.164).Today when I try to perform ESET Specialized cleaner it always stopping and display ESET Specialized cleaner quit unexpectedly (Screenshot). it will be really thankful if anyone know a possible reason for this.
  16. Pomoć! Šta znači pogreška prilikom otvaranja 4? Radna memorija = C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache\~FontCache-System.dat - pogreška prilikom otvaranja 4
  17. Hello. I don't want to waste time talking so let me get right to the topic. So i have this flash disk [ purple 4gb old kingston ] which was totally safe and usable. One day i needed it for a file transfer ( some work WORD dossiers ) and gave it to one of my partners, when she normally opens a flash disk on her computer, some my videos and my music kinda folders slip in and there is the fast usage made button whic leaded to the original files, the original files always had my music things like that in it too. So i give my flash disk to my partner and she plugs in to her computer and i don't know where it came from, but those my music files came to my flash too, normally it jjust opened the folders. Then, i get it back after two or three days, those my music folders are still there, INSTANTLY when i plug in, ESET antivirus program started to say possible thread. i scanned and there was a worm virus thing. Now i got these disorderstatus . ru and differententia . ru worms trying to give my status to sites i've never heard of ( h t t p : / / d i f f e r e n t i a . r u / d i f f . p d f . . . . h t p p : d i s o r d e r s t a t u s . r u / o r d e r . p h p ) and eset is nearly like SPAMMING this adress blocked messages ,after some research i know these are viruses. I have windows 8.1 by the way, i can give more info if you think you can solve it. I TRUST YOU ESET, YOU NEVER LET ME DOWN!! right now im making full scan, probably not gonna delete those worms but whatever it blocks it so i feel safe
  18. I'm having problems with this trojan alert 28-Nov-15 7:18:58 AM Real-time file system protection file C:\Users\USER\Dropbox\.dropbox.cache\~6e01f8a7.tmp Win32/Filecoder.EM trojan deleted - quarantined WIN8PC\USER Event occurred on a new file created by the application: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe. File for sometime now "eset security" has been detecting and putting into quarantine it hasn't effected may computer but is really annoying it keeps popping up 6 at a time. has any one got any clues on this please. Cheers Brian
  19. Hello , I am also my company facing big problem due to shared sites hacked using ASP-Shell that we can remove using Avast or any other antivirus engines , i send mail through the server asking for support while no reply till now . RE: [CASE:33909] [sR] The server was totally hacked using ASP-Shell file "support@esetme.com; djenane@esetme.com" replied that as below since 24/11 and till now no info received "are still working on the case, we shall update you by tomorrow" I recommended ESET to be our security product while i regret on the recommendation specially after trying to get any feedback from the late support.
  20. I use eset smart security 8 (8.0.319.1) on 2 pc's. 1. win7 pro 64 4GB RAM 2. win10 home 64 8GB RAM on both pc's the system is close to unusable when scheduled on-demand scans run (run them once a week, scans all local drives) reaction time for entering values into cells of excel e.g. sometimes 10sec or more (no formulas to be calculated, just values!) starting other programs like firefox takes up to 1-2 minutes I am about to deinstall it, never had another antivirus which used system resources as heavily as eset does.
  21. Hi, Following files getting created in SQL Jobs automatically. ESET File Security 6 installed on system was not able to detect same. Other antivirus programs are able to detect same. cook.exe, dbdotas dbdotas2 ftpbacks.exe install.exe kills.exe kugou2010 macs.exe pdoors.exe 1regs.exe regsa.exe
  22. I'm planning to reformat my computer in the near future, so I decided to upgrade from the latest version of NOD32 Antivirus 8 to NOD Antivirus v9 (9.0.318.20) so I could test it out before reformatting my computer. And to make sure the new license-key system would actually work, and it worked like a charm and activated just fine. But I'm glad that I decided to test out v9 before reformatting as there seem to be an issue? What I'm noticing now is that I can't seem to scan my system while running Windows in safe-mode anymore. I actually tested out this feature before uninstalling v8. Scanning in safe-mode worked perfectly in v8 like it always did. Now with v9 nothing happens when I try to scan while in safe-mode when I click on Eset NOD32 Antivirus in the Start menu, even when trying to run as Administrator. Sometimes it seemed like the mouse cursor would quickly change to show it's in the process of loading, but nothing happens. I've also noticed that opening programs and sometimes even the task manager can take a while, things seem a bit slower. Whether that is due to NOD32 v9 or the latest bunch of Windows Updates I can't say. Some additional details: I'm running Windows 7 Home Premium 64-bit with the latest Windows Updates installed. I downloaded the Live Installer from Eset's website, but I didn't install it on-top of v8. Instead I removed NOD32 v8 completely, rebooted and made sure everything was in order, then rebooted again so I could do a clean install of v9. NOD32 v9 shows no signs of infection for my system. Neither does Malwarebytes Anti-Malware (free version used for on-demand scans only) and Windows Defender also claims that I'm clean.
  23. Hi all I'm a newbie to ESET, although not to similar software on PCs. I downloaded a trial version of Cyber Security to my MacBook Air a few days ago and it took 2-3 hours to scan my hard disk (85 Gb used on a 120Gb drive) Yesterday I connected my external drive to run a backup, and Cyber Security asked if I wanted to scan that too. I said yes ... and 24 hours later its still running?? The external drive is 500Gb, but with only 145Gb of data on it. I'm using Time Machine for the backups so I know it will have multiple copies of my data but it still seems odd. The other odd thing is that the 'progress bar' showed about 75% progress within the first few hours, but 24 hours later it still not progressed very far (note to ESET - a reported percentage would help). The file names it is scanning are changing, so its not frozen, but I'm wondering if its in some kind of loop? I'm running Yosemite 10.10.2, and Cyber Security is up to date - version 11127 (20150205) of the virus database. Any thoughts out there? Thanks, Alan
  24. Greetings! I need help. Our program lost it's backup files. How can I retrieve cleaned objects from the past day? I can't see the cleaned objects in quarantine. Please help. What to do?
  25. Hi, All. I'm using Nod32 on my laptops, and I want it to wake them up for a scan, which the ESET schedulerr will NOT do, with Windows 7 Task Manager WILL wake the computer for a task. Problem is: I don't know what commands and args to enter into Windows 7 Task Manager to execute what I have named "Nightly Scan". Has anyone successfully done this? Thanks!
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