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  1. Upvote
    MartinK received kudos from roga in server not in contact with itself   
    I am not certain but it seems that HW fingerprint of this device change in a way that ESMC requires manual approval for this device - it might have been evaluated as cloned.
    Could you please check this client's details in console, whether there is no "Question" in respective subsection? It should be indicated by blue number. Also such questions from whole network should be listed in "Status overview" dashboard, if there are any.
    If question will be reported for this device, please check documentation for it and resolve -> once done, device should be connecting. 
  2. Upvote
    MartinK received kudos from HSW in mapped domain security group -> no user sync   
    Could you be please more specific? You have created mapping for AD security group but users from this group are not able to log in? Asking because it is not clear, as users won't be automatically shown until they first log-in into ESMC, nor they will be removed from ESMC once removed from AD.
  3. Upvote
    MartinK received kudos from ESET_K in I hav centos 8 report problem   
    Unfortunately I am not able to provide any official recommendation, but any chance you tried third-party repositories? For example this one seems to provide QtWebkit based on Ot4: https://centos.pkgs.org/8/getpagespeed-x86_64/qtwebkit-2.3.4-23.el8.x86_64.rpm.html
  4. Upvote
    MartinK gave kudos to Peter Randziak in EOL for ESET MSP Administrator 1 set to DEC 31, 2020   
    This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year.
    For more in-depth information and details, please consult the below links:
    ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html  ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/  There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.
  5. Upvote
    MartinK gave kudos to PuterCare in Office 365 SMTP not working in ESMC 7.1 (or 7.0)   
    Finally got this working, it looks like the issue was Microsoft blocking the SMTP AUTH as it was deemed "Risky". I had to log into Azure portal and manually mark it as safe, then after about an hour it started to work with Automatic authentication selected. 
  6. Upvote
    MartinK received kudos from avielc in Issue| Working with ERA Proxy   
    Connection between AGENT and ESMC is using TLS/SSL and thus is is secured and confidential. In case HTTP proxy is in between, it servers just as forwarding element, i.e. it is not introspecting communication. In other words, both AGENT and ESMC are performing or validity checks of TLS certificate as if there is no proxy and connection will be rejected in case certificate of remote peer is not considered as trusted
    Credentials of HTTP proxy are suitable only to protect proxy itself from connections of unauthorized clients, i.e. those that do not have right credentials, but even if there is no authentication on proxy, whole AGENT-to-ESMC communication is protected on TLS layer where mutual authorization via certificates is performed.
  7. Upvote
    MartinK gave kudos to arusconi in ESET Security Management Center 7 deployment in Proxmox VE   
    I just published a brief guide to ESMC implementation in Proxmox :
    ESET Security Management Center 7 deployment in Proxmox VE
    I hope it is useful.
  8. Upvote
    MartinK gave kudos to Marcos in ESMC 7.1 sorting in GUI   
    For me sorting by status works. Make sure there is no number next to the arrow. As of ESMC 7.1, you can define primary, secondary and tertiary sorting which is indicated by numbers 1,2,3 respectively.

    In such case, click the column title until the number disappears and records are sorted by the Status column:

  9. Upvote
    MartinK received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Unfortunately I am al so not sure how it was meant. We are officially declaring maximal number of managed clients to 10000 when using MySQL database, but it is not related to number of actually connecting clients, but rather limit is amount of data. ESMC installed over MySQL might have performance issues with processing larger amount of data and rendering larger datasets. As an result rendering of specific reports (threats for example) might be much slower, but in "clean" network even much larger environments can be managed with MySQL-based ESMC installation.
    Persistent connections as introduced in ESMC should actually significantly reduce load of ESMC server, especially in "dormant" state when no changes are made in management console. If properly configured on recommended HW, ESMC should handle hundreds of clients per second.
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