fish 1 Posted February 22, 2022 Share Posted February 22, 2022 Hello to whomever may read this. I recently found a "bug" or maybe I have it setup wrong. When boarding a computer onto ESET I noticed that when a computer has a duplicate name it will automatically go into a subfolder rather than our boarding folder. (for elaboration I have agents go to the boarding folder then I move the computer into the respective subfolder.) Say I board a computer named "win2k19svr" and there is already a computer with the same name in a folder, it will automatically go into that folder. Is there anyway of preventing that or is that just the way it works due to having duplicate names? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted February 22, 2022 Administrators Share Posted February 22, 2022 Please clarify what you mean by "folder" here: " ...and there is already a computer with the same name in a folder". Do you mean the listing of machines in the ESET PROTECT console? Link to comment Share on other sites More sharing options...
fish 1 Posted February 22, 2022 Author Share Posted February 22, 2022 9 hours ago, Marcos said: Please clarify what you mean by "folder" here: " ...and there is already a computer with the same name in a folder". Do you mean the listing of machines in the ESET PROTECT console? Yes this is correct. I mean the listing of machines in the console. For elaboration this is how our folders are setup. Recently boarded computers auto route to the "Lost & found" folder. However if there is a computer with the exact name it will go into the "Customers" folder and go into the subfolder (in our case the subfolder is a company) Link to comment Share on other sites More sharing options...
ESET Staff Solution MartinK 376 Posted February 22, 2022 ESET Staff Solution Share Posted February 22, 2022 From provided description it seems to be as an expected behavior of "Automatically pair found computers" functionality. There are more details in linked documentation -> in case of on-premise management console, functionality can be disabled in settings: fish 1 Link to comment Share on other sites More sharing options...
fish 1 Posted February 22, 2022 Author Share Posted February 22, 2022 Thank you very much Martin! I'll disable that and I'll contact you if need be. Link to comment Share on other sites More sharing options...
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