T3chGuy007 16 Posted January 26, 2022 Share Posted January 26, 2022 Hello. I installed ESET Management Agent 9.0.1141.0 and ESET Server Security 8.0.12011.0 on a new server today, but it is not showing up in ESET PROTECT. I can ping my ESET PROTECT server from the new client and the client is showing up in EBA with a used license. Any ideas on why it doesn't appear in ESET PROTECT? Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 26, 2022 Administrators Share Posted January 26, 2022 Does creating a new live agent installer and re-reploying it on the client work? Link to comment Share on other sites More sharing options...
T3chGuy007 16 Posted January 26, 2022 Author Share Posted January 26, 2022 I uninstalled the agent and then created a new live agent installer. Unfortunately, it still doesn't show up in ESET PROTECT. Are there any log files that I can look at to see if there's some sort of communication error? Link to comment Share on other sites More sharing options...
Solution T3chGuy007 16 Posted January 26, 2022 Author Solution Share Posted January 26, 2022 I fixed my issue. I opened C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log and I found several errors that it could not resolve my ESET PROTECT server. I then checked DNS on the NIC and someone had configured it with an old static DNS server. Once I changed this to automatic, it immediately showed up in ESET PROTECT. MartinK 1 Link to comment Share on other sites More sharing options...
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