Andres96

I asked, and none of the users plays games with Pogo. The objects comes from widget.getblue.io, a company of digital marketing, but the detections appears when visiting e-commerces as far as i know

Hi everyone We have a lot of antivirus detections of this Agent, ESET detects it as a Suspicious Application. We found that the detections occurs in some e-commerces for example, but nothing suspicious. Anyone knows anything about this Packed.Agent.H? Its dangerous to add an exclusion? Thanks in advance!

Hi, Im having a problem with ESET Endpoint Antivirus licences, since were consuming 87, but we only have 83 endpoints in ESET PROTECT. How can i get my licences back? Thanks!

Thanks Kurco! That worked out, thank you very much!

Of course, here it goes: Time,Component,Event,User 22/01/24 16:12:54,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:12:54,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:12:54,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:14:34,Licensing service,ESET Endpoint Antivirus for Linux: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed 22/01/24 16:15:43,Updating service,Detection Engine was successfully updated to version 28612 (20240122).,eset-eea-updated 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:18:20,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:18:20,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:21:19,Licensing service,ESET LiveGuard Advanced for Endpoint Security + Server Security: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed 22/01/24 16:59:53,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:59:53,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:59:53,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 17:00:36,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 17:00:36,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 18:05:48,Updating service,Detection Engine was successfully updated to version 28613 (20240122).,eset-eea-updated 23/01/24 11:54:04,Updating service,Detection Engine was successfully updated to version 28617 (20240123).,eset-eea-updated 23/01/24 13:54:03,Updating service,Detection Engine was successfully updated to version 28618 (20240123).,eset-eea-updated 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 24/01/24 00:12:33,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 24/01/24 00:12:33,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 24/01/24 00:17:56,Updating service,Detection Engine was successfully updated to version 28620 (20240123).,eset-eea-updated 24/01/24 09:23:20,Updating service,Detection Engine was successfully updated to version 28622 (20240124).,eset-eea-updated 24/01/24 11:23:21,Updating service,Detection Engine was successfully updated to version 28623 (20240124).,eset-eea-updated 24/01/24 14:23:21,Updating service,Detection Engine was successfully updated to version 28624 (20240124).,eset-eea-updated 24/01/24 18:23:21,Updating service,Detection Engine was successfully updated to version 28625 (20240124).,eset-eea-updated 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 25/01/24 09:19:35,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 25/01/24 09:19:35,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 25/01/24 09:24:50,Updating service,Detection Engine was successfully updated to version 28628 (20240125).,eset-eea-updated 25/01/24 12:21:33,Updating service,Detection Engine was successfully updated to version 28629 (20240125).,eset-eea-updated

Yes, already tried that, but didn't work neither

Hi, We have problems with the EEA for Linux in two Ubuntu 22.04 laptops. I tried reinstalling Ubuntu, updating the SO, reinstalling the antivirus but nothing works. Anyone knows a solution? Already tried this methods (https://help.eset.com/eeau/8/en-US/realtime-protection-cannot-start.html) Thanks!

@Kstainton after ESET FDE login, i enter the password, and when Windows should start, i get the error. I replicated this error 4 times in this computer, with differents Windows 11 fresh installs, and in another 3 different computers. I think is some sort of hardware incompatibility. Thanks for your response, i will submit a support ticket !

Hi We have a few laptops that worked very well, until the ESET FDE ends with the encryption, and then Windows crash in the start up with the same error. Stop code: UNMOUNTABLE_BOOT_VOLUME Then the laptop remains useless until we do a new fresh install of Windows, but then brokes again after encryption. Anyone knows the solution to this problem? I attach the logs extracted with the recovery tool. Thanks in advance! recoverylog_120023_09112023.txt