Andres96 1 Posted January 23 Share Posted January 23 Hi, We have problems with the EEA for Linux in two Ubuntu 22.04 laptops. I tried reinstalling Ubuntu, updating the SO, reinstalling the antivirus but nothing works. Anyone knows a solution? Already tried this methods (https://help.eset.com/eeau/8/en-US/realtime-protection-cannot-start.html) Thanks! Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted January 23 ESET Staff Share Posted January 23 Hi Andres96, check this post: ESET not starting on Ubuntu 22.04 - ESET Endpoint Products for Linux - ESET Security Forum. Most probably you are experiencing same issue. Regards, Kurco Link to comment Share on other sites More sharing options...
Andres96 1 Posted January 24 Author Share Posted January 24 (edited) 22 hours ago, kurco said: Hi Andres96, check this post: ESET not starting on Ubuntu 22.04 - ESET Endpoint Products for Linux - ESET Security Forum. Most probably you are experiencing same issue. Regards, Kurco Yes, already tried that, but didn't work neither Edited January 24 by Andres96 Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted January 24 ESET Staff Share Posted January 24 Without any system/product logs, it is really hard to identify what is going on. Is it possible to share at least product event log (sudo /opt/eset/eea/sbin/lslog -ec)? Andres96 1 Link to comment Share on other sites More sharing options...
Andres96 1 Posted January 25 Author Share Posted January 25 17 hours ago, kurco said: Without any system/product logs, it is really hard to identify what is going on. Is it possible to share at least product event log (sudo /opt/eset/eea/sbin/lslog -ec)? Of course, here it goes: Time,Component,Event,User 22/01/24 16:12:54,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:12:54,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:12:54,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:14:34,Licensing service,ESET Endpoint Antivirus for Linux: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed 22/01/24 16:15:43,Updating service,Detection Engine was successfully updated to version 28612 (20240122).,eset-eea-updated 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 16:18:20,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:18:20,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:18:20,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:21:19,Licensing service,ESET LiveGuard Advanced for Endpoint Security + Server Security: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed 22/01/24 16:59:53,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 16:59:53,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 16:59:53,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 22/01/24 17:00:36,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 17:00:36,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 22/01/24 17:00:36,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 22/01/24 18:05:48,Updating service,Detection Engine was successfully updated to version 28613 (20240122).,eset-eea-updated 23/01/24 11:54:04,Updating service,Detection Engine was successfully updated to version 28617 (20240123).,eset-eea-updated 23/01/24 13:54:03,Updating service,Detection Engine was successfully updated to version 28618 (20240123).,eset-eea-updated 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 24/01/24 00:12:33,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 24/01/24 00:12:33,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 24/01/24 00:12:33,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 24/01/24 00:17:56,Updating service,Detection Engine was successfully updated to version 28620 (20240123).,eset-eea-updated 24/01/24 09:23:20,Updating service,Detection Engine was successfully updated to version 28622 (20240124).,eset-eea-updated 24/01/24 11:23:21,Updating service,Detection Engine was successfully updated to version 28623 (20240124).,eset-eea-updated 24/01/24 14:23:21,Updating service,Detection Engine was successfully updated to version 28624 (20240124).,eset-eea-updated 24/01/24 18:23:21,Updating service,Detection Engine was successfully updated to version 28625 (20240124).,eset-eea-updated 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 25/01/24 09:19:35,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 25/01/24 09:19:35,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 25/01/24 09:19:35,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root 25/01/24 09:24:50,Updating service,Detection Engine was successfully updated to version 28628 (20240125).,eset-eea-updated 25/01/24 12:21:33,Updating service,Detection Engine was successfully updated to version 28629 (20240125).,eset-eea-updated Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted January 25 ESET Staff Share Posted January 25 Hi, from provided logs, I can see that you have enabled secure boot, therefore you need to sign kernel modules, before they can be loaded into system. (Secure boot | ESET Endpoint Antivirus for Linux | ESET Online Help) Andres96 1 Link to comment Share on other sites More sharing options...
Andres96 1 Posted January 25 Author Share Posted January 25 23 minutes ago, kurco said: Hi, from provided logs, I can see that you have enabled secure boot, therefore you need to sign kernel modules, before they can be loaded into system. (Secure boot | ESET Endpoint Antivirus for Linux | ESET Online Help) Thanks Kurco! That worked out, thank you very much! kurco 1 Link to comment Share on other sites More sharing options...
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