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Real-time file system protetion is non-functional


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Hi,

We have problems with the EEA for Linux in two Ubuntu 22.04 laptops. I tried reinstalling Ubuntu, updating the SO, reinstalling the antivirus but nothing works.

image.png.f3d5090f41671e2979dc946b093396f1.png

Anyone knows a solution? Already tried this methods (https://help.eset.com/eeau/8/en-US/realtime-protection-cannot-start.html)

Thanks!

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22 hours ago, kurco said:

Hi Andres96,

check this post: ESET not starting on Ubuntu 22.04 - ESET Endpoint Products for Linux - ESET Security Forum. Most probably you are experiencing same issue. 

Regards,

Kurco

Yes, already tried that, but didn't work neither :(

Edited by Andres96
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  • ESET Staff

Without any system/product logs, it is really hard to identify what is going on. Is it possible to share at least product event log (sudo /opt/eset/eea/sbin/lslog -ec)?  

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17 hours ago, kurco said:

Without any system/product logs, it is really hard to identify what is going on. Is it possible to share at least product event log (sudo /opt/eset/eea/sbin/lslog -ec)?  

Of course, here it goes:

Time,Component,Event,User
22/01/24 16:12:54,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 16:12:54,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
22/01/24 16:12:54,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 16:14:34,Licensing service,ESET Endpoint Antivirus for Linux: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed
22/01/24 16:15:43,Updating service,Detection Engine was successfully updated to version 28612 (20240122).,eset-eea-updated
22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 16:18:20,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 16:18:20,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 16:18:20,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
22/01/24 16:18:20,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 16:21:19,Licensing service,ESET LiveGuard Advanced for Endpoint Security + Server Security: Activation was successful with license 3A7-96E-5PC,eset-eea-licensed
22/01/24 16:59:53,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 16:59:53,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
22/01/24 16:59:53,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
22/01/24 17:00:36,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 17:00:36,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
22/01/24 17:00:36,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
22/01/24 18:05:48,Updating service,Detection Engine was successfully updated to version 28613 (20240122).,eset-eea-updated
23/01/24 11:54:04,Updating service,Detection Engine was successfully updated to version 28617 (20240123).,eset-eea-updated
23/01/24 13:54:03,Updating service,Detection Engine was successfully updated to version 28618 (20240123).,eset-eea-updated
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
24/01/24 00:12:33,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
24/01/24 00:12:33,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
24/01/24 00:12:33,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
24/01/24 00:17:56,Updating service,Detection Engine was successfully updated to version 28620 (20240123).,eset-eea-updated
24/01/24 09:23:20,Updating service,Detection Engine was successfully updated to version 28622 (20240124).,eset-eea-updated
24/01/24 11:23:21,Updating service,Detection Engine was successfully updated to version 28623 (20240124).,eset-eea-updated
24/01/24 14:23:21,Updating service,Detection Engine was successfully updated to version 28624 (20240124).,eset-eea-updated
24/01/24 18:23:21,Updating service,Detection Engine was successfully updated to version 28625 (20240124).,eset-eea-updated
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
25/01/24 09:19:35,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
25/01/24 09:19:35,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
25/01/24 09:19:35,Starting service,Secure Boot is enabled. Please sign the kernel module /lib/modules/6.5.0-14-generic/eset/eea/eset_wap.ko or disable Secure Boot in BIOS/UEFI.,root
25/01/24 09:24:50,Updating service,Detection Engine was successfully updated to version 28628 (20240125).,eset-eea-updated
25/01/24 12:21:33,Updating service,Detection Engine was successfully updated to version 28629 (20240125).,eset-eea-updated
 

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23 minutes ago, kurco said:

Hi,

from provided logs, I can see that you have enabled secure boot, therefore you need to sign kernel modules, before they can be loaded into system. (Secure boot | ESET Endpoint Antivirus for Linux | ESET Online Help)
 

 

 

Thanks Kurco! That worked out, thank you very much!

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