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Gonzalo Alvarez

ESET Staff
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Gonzalo Alvarez last won the day on August 28 2018

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    IT Security, Web development,

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  1. Hello @Imran Sarker, As @Marcos pointed you have to follow the instructions on your previous post on monday. The forum is not intended to this matter, please contact through the proper channels and guides.
  2. @sksksk Ok, Then I suggest you open a ticket with support so they can ask you to gather the needed information to find whats going on.
  3. hello, @sksksk and @Gamtat, still have this problem today?
  4. Hello @Cap-it As @MichalJ pointed the fast way is to use the search box in the upper right corner to find an specific section within the producto configuration. Also, can you be more specific in what you trying to achieve/goal with this new policy?
  5. hello @elle To keep your settings and make the easy the update you can go to "Updates" and hit to search for any updates and new versions. If a new versión is not show just wait, will be there soon. Even is you don't do anything our last versions of Home product has an auto-update related to the version. After install you just will be ask to reboot the system from inside ESET. Note: I don't know if your country has an special setting by ESET, so far in my region what I say happens.
  6. Hello, @TomTomTom and @IT-KAV As @Marcos pointed, what you do and mention is a "workaround" not the solution for the problem. In order to find the root of the problem and find a permanent solution, we need logs to investigate. Please increase the verbosity of the logs and wait for the issue to reappear, if need contact more speed or dedicated team I suggeest contact your local ESET support to open a ticket.
  7. Hello @TomTomTom Please reset the firewall to default and be sure is on "Automatic mode", then restart the computer. Let us know if the issue was resolved or not.
  8. Hello @Aim2018 As you posted in the "Business Section" I'm going to guess you are using "ESET Remote Administrator" or "ESET Security Management Center" (correct me if I wrong). You can use the link below, and for MS Windows Server operation System, you should use "ESET File Security for Windows Server" when you have to choose the Security Product. See steps at: "ESET Security Management Center" https://help.eset.com/esmc_smb/70/en-US/deployment_package_installation.html?deployment_package_creation.html ESET Remote Administrator https://help.eset.com/era_smb/65
  9. Hello @TheSkymanDC In this case I suggest you contact your local ESET Support, they will ask for some logs related to the communication between your network and ESET Servers. When you contact them, please mention the following to speed up the process: your license public ID (sequence of letters and numbers like "A1b-c2d-e3d", quantity of seats (PC) affected, screenshots if you can What step you try to solve the problem if you try some ESET KB guides, mention them What ESET Software you are using ("ESET Remote Administrator v6.x" or "ESET Security
  10. Hello @Sikkerhet Seems to be you're looking for something like a "Data Loss Prevention" software which also control what the user does and what happens to the files on the terminals with logs. Perhaps Safetica DLP, one of our Alliance can help you on that way. You can got more info on their website, https://www.safetica.com/products/safetica-dlp To prevent access to some websites and url we have "Control web" on the Endpoint Security products, which works by "Category" like "social networks" allowint to block, report or access all of them without write down each one or add a list
  11. Hello @rpnc; Which product and version are you using (ESET Remote Administrator / ESET Security Management Center)? As you pointed the task have problem to access the repository in the ESET servers "sometimes", from that I suggest you look into this KB and try to use some of the points there. ESET Remote Administrator repository is not working (6.x) https://support.eset.com/kb5667/ By the way, which is the actual Repository setting on the server configuration?
  12. Hi, You can use ESET Uninstaller to remove the old agent, see link: https://support.eset.com/kb2289/
  13. Hello @slarkins, In our YouTube channel you can find some videos related to ESET Remote Administrator 6.x and versions 6. If you know the basics on ERAv6.x you can easy get use to ESMC v7. Important: Is suggested a test enviroment with at least 2 computers, and you can use the "ESET Security Management Center Virtual Appliance" to deploy Agents and later Endpoints. A few important points I think you should know * All communications are manage through the Agent, no Agent, no control of the terminal/server. * Configurations on v5 are now "Politics". * There is no "mirror" folder,
  14. Hi @johnnybon I'm not expert on server, however do you try to got some logs data using our tool ESET Log Collector? https://support.eset.com/kb3466/?viewlocale=en_US
  15. Hello @stevehank, Can you please elaborate/explain a little further? I think I know what you are talking about, but I want to confirm first. What you mean with "autorenew"? Please if can provide us with an screenshot. What region of the globe you are?
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