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Gonzalo Alvarez

ESET Staff
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Gonzalo Alvarez last won the day on August 28 2018

Gonzalo Alvarez had the most liked content!


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    IT Security, Web development,

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  1. Hello @Cap-it As @MichalJ pointed the fast way is to use the search box in the upper right corner to find an specific section within the producto configuration. Also, can you be more specific in what you trying to achieve/goal with this new policy?
  2. hello @elle To keep your settings and make the easy the update you can go to "Updates" and hit to search for any updates and new versions. If a new versión is not show just wait, will be there soon. Even is you don't do anything our last versions of Home product has an auto-update related to the version. After install you just will be ask to reboot the system from inside ESET. Note: I don't know if your country has an special setting by ESET, so far in my region what I say happens.
  3. Gonzalo Alvarez

    ESET Livegrid not reachable

    Hello, @TomTomTom and @IT-KAV As @Marcos pointed, what you do and mention is a "workaround" not the solution for the problem. In order to find the root of the problem and find a permanent solution, we need logs to investigate. Please increase the verbosity of the logs and wait for the issue to reappear, if need contact more speed or dedicated team I suggeest contact your local ESET support to open a ticket.
  4. Gonzalo Alvarez

    ESET Livegrid not reachable

    Hello @TomTomTom Please reset the firewall to default and be sure is on "Automatic mode", then restart the computer. Let us know if the issue was resolved or not.
  5. Gonzalo Alvarez

    es 7 for windows servers

    Hello @Aim2018 As you posted in the "Business Section" I'm going to guess you are using "ESET Remote Administrator" or "ESET Security Management Center" (correct me if I wrong). You can use the link below, and for MS Windows Server operation System, you should use "ESET File Security for Windows Server" when you have to choose the Security Product. See steps at: "ESET Security Management Center" https://help.eset.com/esmc_smb/70/en-US/deployment_package_installation.html?deployment_package_creation.html ESET Remote Administrator https://help.eset.com/era_smb/65/en-US/?deployment_package_creation.html Let me know if this help you, also is good to give us some data about what you have installed of ESET. Regars, Gonzalo A.
  6. Gonzalo Alvarez

    7.0.2091 upgrade fails

    Hello @TheSkymanDC In this case I suggest you contact your local ESET Support, they will ask for some logs related to the communication between your network and ESET Servers. When you contact them, please mention the following to speed up the process: your license public ID (sequence of letters and numbers like "A1b-c2d-e3d", quantity of seats (PC) affected, screenshots if you can What step you try to solve the problem if you try some ESET KB guides, mention them What ESET Software you are using ("ESET Remote Administrator v6.x" or "ESET Security Management Center v7.x"? Other important details you think is valid to mention. Regards Gonzalo A.
  7. Hi @johnnybon I'm not expert on server, however do you try to got some logs data using our tool ESET Log Collector? https://support.eset.com/kb3466/?viewlocale=en_US
  8. Gonzalo Alvarez

    Forum Feedback

    Thanks Tom!
  9. Gonzalo Alvarez

    Forum Feedback

    Hi, There is a way to search or view any topics with "no replies"? I can't find any. Thanks!
  10. Gonzalo Alvarez

    Introduce yourself

    nice to meet you investigators3
  11. Gonzalo Alvarez

    Introduce yourself

    Welcome Antus!