DMBittar
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Can't update the product
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Well, just as an update, it just worked. I did nothing else nor have I received an reply from ESET but all of a sudden it started working. -
Can't update the product
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
I did, but support requests from my local reseller usually takes some days to be answered when it is answered, a time I shouldn't have to wait. Besides, I can't understand why the AV itself says the license is valid, ESET Home says the license is valid, but the updater says otherwise in contrast to the other products. -
Can't update the product
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
I just tryed it upon your suggestion but it didn't work. No updates after reinstalation. -
New_Style_xd reacted to a post in a topic: Can't update the product
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Can't update the product
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
I bought from the oficial ESET reseller here. The license was sent straight to ESET Home. And as you can see by the screenshots the AV recognised the license and instaled it. It just errors when updating. -
Can't update the product
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
No, it doesn't. I already tried this. -
Hi there! As I wanted to try ESET LiveGuard and couldn't upgrade my license I bought a new one. However, after installing I can't update the modules. I already tryed every suggestion on ESET's site. I removed and reinstalled. I cleaned te update cache. I checked the not use proxy. I reinstalled again and I still can't update. Also, I don't have any other AV installed. At first it just said it couldn't update the modules. Now it sais I don't have a valid license. However, it sais I don't have a valid license only when I try to update the modules. As you can see in attached screenshots the license is recongnised by the AV and the produc is activated, but the update does not recognise the license. How can I fix this?
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Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi Gonzalo. This is the License Public ID as shown in ESET Home. I didn't mistyped it, I just copied from ESET Home and pasted it here. -
Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Oh, I had miss undestood it. Here it is: 3AH-7SX-A93. -
Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Isn't it risky to put my license Id in public like this? -
Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
What about buying straght from ESET without a reseller? -
Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
This is the site I bought the product and they were the ones who said I can't upgrade. -
Upgrading my license
DMBittar replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi there! I got in touch with my local reseller and they said I can't upgrade either unless it is in time for license renovation, which isn't right now. So I either keep using what I have now or buy a new license and just loose the time for the license I already have. So, one more question. How do I buy directly from ESET without the use of a local reseller so I can avoid dealing with the local resellers and their limitation? Would it be ok to buy with a VPN if needed? Thanks again. -
Upgrading my license
DMBittar posted a topic in ESET Internet Security & ESET Smart Security Premium
Hi there! I own a ESET Internet Security license for 5 devices that is still good for almost 1,5 year. However I'd like to upgrade my license to the new ESET Smart Security Premium. On top of that I want to increse my device limit from 5 to 10, but without loosing the amount I've already paid. How can I upgrade my license? I can't find it in ESET's site. Thanks a lot, - Daniel Bittar.