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Gonzalo Alvarez

ESET Staff
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  1. Upvote
    Gonzalo Alvarez gave kudos to Marcos in Eset protect no updating newly registered clients   
    The agent log states that the remote server is localhost so it attempts to connect to the ESET PROTECT server on the same machine. Try re-installing the agent and specify a correct IP address of the server.
  2. Upvote
    Gonzalo Alvarez gave kudos to MartinK in ESET PROTECT after update from EMSC 7.x - Connection has failed with state 'Not connected'   
    Could you please check ESMC/EP trace log for possible hints? Can you verify that service "eraserver" or process ERAServer are actually running? After update, there might be some time during which console is not able to connects - during this phase, database migration is performed, but it should not take very long in case you do not have huge database size/content.
    Also you have updated ESMC to EP in existing appliance, or upgrade using "appliance migration" was used? If first is the case, how old was original appliance? If it was much older, there might be possibly issues with dependencies.
  3. Upvote
    Gonzalo Alvarez received kudos from Mauricio Osorio in How can I prevent a user from canceling a scan   
    Policy > actions > new > settings > user Interface > star mode > Silent > Assign target client > check > finish.
    Silent: No notifications or alerts will be displayed. Graphical user interface can only be started by the Administrator.
  4. Upvote
    Gonzalo Alvarez gave kudos to Marcos in Eset Blocked my Website www.greekstreetapparel.com and show malware detected?   
    I've been browsing through the website with the intention to reproduce the detection to no avail. Have you already cleaned the website? If not, please provide logs collected with ESET Log Collector.
  5. Upvote
    Gonzalo Alvarez gave kudos to metaller in Can't see added device in Eset Anti Theft Portal   
    have you follow steps described here?
    if yes, and your problem still persist, pm me a message.
  6. Upvote
    Gonzalo Alvarez gave kudos to Marcos in Keep getting ECP.20032 on activation   
    The error means that the http response 405 Method not allowed was received.
    Do you connect directly to the Internet or through a proxy server or firewall? Could you try connecting trough a different ISP?
  7. Upvote
    Gonzalo Alvarez gave kudos to Marcos in 3 devices bundle   
    No. The license will be valid for 1 or 2 years, depending on what license you purchase and will enable you to install ESET on 3 devices. We do not sell licenses for 3 years and 2 years are maximum to my best knowledge.
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