Zahid Mahmood 0 Posted September 13, 2021 Share Posted September 13, 2021 ESET PROTECT no updating recently added clients in its list. on business account showing activated devices 84 but in eset protect showing 62. how can i fix this issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 13, 2021 Administrators Share Posted September 13, 2021 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on a client that is not connecting to ESET PROTECT. You can post status.html here with sensitive data blurred. Link to comment Share on other sites More sharing options...
Zahid Mahmood 0 Posted September 14, 2021 Author Share Posted September 14, 2021 22 hours ago, Marcos said: Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on a client that is not connecting to ESET PROTECT. You can post status.html here with sensitive data blurred. trace.log Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 14, 2021 Administrators Share Posted September 14, 2021 Looks like you have agent configured to connect to localhost but there are problems connecting to 10.16.2.100.8 logged. Is the ESET security product installed on the same machine as the ESET PROTECT server? Is its IP address 10.16.2.100.8? Link to comment Share on other sites More sharing options...
Zahid Mahmood 0 Posted September 14, 2021 Author Share Posted September 14, 2021 3 hours ago, Marcos said: Looks like you have agent configured to connect to localhost but there are problems connecting to 10.16.2.100.8 logged. Is the ESET security product installed on the same machine as the ESET PROTECT server? Is its IP address 10.16.2.100.8? my eset server ip is 10.16.100.8, using same package configure 58 clients but suddenly its stopped working. even the clients which are not appearing updating through server regularly using eset protect. Link to comment Share on other sites More sharing options...
Zahid Mahmood 0 Posted September 14, 2021 Author Share Posted September 14, 2021 20 minutes ago, Zahid Mahmood said: my eset server ip is 10.16.100.8, using same package configure 58 clients but suddenly its stopped working. even the clients which are not appearing updating through server regularly using eset protect. eset protct server ip is 10.16.100.8 logs collection from 10.16.10.111 these are 2 different machines. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 15, 2021 Administrators Share Posted September 15, 2021 The agent log states that the remote server is localhost so it attempts to connect to the ESET PROTECT server on the same machine. Try re-installing the agent and specify a correct IP address of the server. Gonzalo Alvarez 1 Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted September 15, 2021 ESET Staff Share Posted September 15, 2021 hi, In the EBA portal, look for under 1 name 2 or more listed computers, deactivate all who doesn't have the green "ok" tick. That should lower your seats to the correct number. In the other hand, If the computers ESET Agent reported previously "ok", you can send a "installation Agent task" but remember to always mention the IP of the "ESET Protect". Let us know how goes your case. Link to comment Share on other sites More sharing options...
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