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Can't see added device in Eset Anti Theft Portal

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Hi My ESET Internet Security  (9/9/2019 modules) keeps showing "Anti-Theft optimization warning".  My device was added but does not show in the devices in the portal.

Nothing I do removes this (although clicking on "check again" makes the message go away for a few seconds).

I tried deleting the device using Eset main program by disabling Anti-Theft, which deleted device, then I re-enabled Anti-Theft which readded the device, still does not show in portal, and error still there.


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