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Incorrect OS version in report


Mr.Gains
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According to my colleague, the report I created is showing incorrect OS version of the client machines. I thought that information will update when the machine checks in the console, or maybe I'm wrong? If I'm wrong, is there a way to enforce update of the client machine's information or how often will it update itself?

ESET Endpoint 8.1.2037.2

ESET Management Agent 9.0.1141.0

ESET Protect 9.0.1144.0

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  • ESET Staff

I would recommend to double-check that WMI works properly on such device, as OS information should indeed update itself automatically after some time, or when change is detected.

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Thank you guys. It turns out the machines were updated very recently and didn't check back in the console, or users giving us the incorrect machine information for a different machine.

Edited by Mr.Gains
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