petersonal
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petersonal reacted to a post in a topic: all in one installer not downloading
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all in one installer not downloading
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
In my case (we are using virtual linux appliance) looked the logs (/var/log/eset/remoteadministrator/server/trace.log) and found that the server can not download some required files (see attached picture). Also found from multiple servers the link can not be downloaded. So we got some firewall issue, from my home pc the link works fine. This was the solution, plus to upgrade everything. The server, the console, the appliance console and OS. -
all in one installer not downloading
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
I opened at https://www.eset.com/int/support/contact/ -
all in one installer not downloading
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
Where can I open a support ticket? -
Hi, I upgraded our Linux virtual appliance both server and web console to the latest ESET PROTECT. I am trying to download the all in one installer from the web console\ installers All i can see is this: How should i troubleshoot this why is this not working? I waited long, tried to download again later, rebooted the server, nothing helps. If you need any more information let me know. Peter
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Peter Randziak reacted to a post in a topic: eset mail server question
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eset mail server question
petersonal replied to petersonal's topic in ESET Products for Windows Servers
There is no problem sice server restart case can be closed, i will update the mail security later. -
Peter Randziak reacted to a post in a topic: eset mail server question
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eset mail server question
petersonal replied to petersonal's topic in ESET Products for Windows Servers
It is true it has not been restarted for at least 3 or 4 months or even much more. After windows updates, and a restart, the mail security seems working fine, no error or warning entries in the logs. I will report back after a couple days. -
eset mail server question
petersonal replied to petersonal's topic in ESET Products for Windows Servers
no-no i have 7.0.10019.0. i just linked probably the wrong article, and also missunderstood the ESMC upgrade article. The only way to update the version is to reinstall the product. Am i correct? -
eset mail server question
petersonal replied to petersonal's topic in ESET Products for Windows Servers
If I understand this article: https://support.eset.com/en/kb7010-upgrade-eset-mail-security-for-microsoft-exchange-server-from-4x-to-the-latest-version-7x I have to do a reinstall. edit: https://help.eset.com/emsl/7.0/en-US/installation_upgrade_era.html I will try upgrading via ESMC -
eset mail server question
petersonal replied to petersonal's topic in ESET Products for Windows Servers
This is in production environment. If there is newer server OS released and something worng with the older one you can not always reinstall the newer OS, and hope for the error gone. But I do understand the newer version possibly comes with advantages, so I will try to update the product. Could you please link some article how to do it? I never done before. -
Dear support! We have on premise exchange 2013 running on Windows server 2016 standard and eset mail security version 7.0.10019.0. Today I logged in to the server, and the eset mail warned me about the Antivirus protection module, that something is not okay i dismissed the messeage. I checked the logs, and started Eset shell, used the get status command, to check the status of the modules, and all are enabled, getting the "maximum protection" messeage. To be sure, I turned off and on the module, everything looks fine. But, in the log files I still see warnings, look for the picture attached. Should i be worried, or this is safe to be ignored? This XmonCom: Error while communicating with ThreatSense kernel warn still present in the logs. It is started 2 says ago.
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multiple licences mixed in one eras
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
I tired the following: in eras web console, the test computer click deativate products. Replicated to all servers, at licence management pressed the action\sync licenses, waited 30+ mins, nothing happened. Went to eba.eset.com, searched for test computer, deactiveted online, result was almost instant. Okay, activation task, with different licences from eras Go! Done. Some update i saw, but now i am confused, at licenes it says multiple license. At eras it says it have the old licence. I do not happy with the result. What i am doing wrong? -
multiple licences mixed in one eras
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
Hi. I am still doing this task. I made dynamic groups, with some conditions like Device identifiers . Identifier type = (equal) Computer name Device identifiers . Identifier value has prefix "Company-A" OS edition . OS name ≠ (not equal) Microsoft Windows Server 2012 R2 Standard OS edition . OS name ≠ (not equal) Microsoft Windows Server 2016 Standard Installed software . Application name = (equal) ESET Endpoint Antivirus Copmuters are appeared okay, but if i create a new product activation task, it is not working. Task finishing succesfully but no licence change made. Step by step, test on 1 computer. Let's say computer-001 is owned by company A. Company A has ESET Endpoint Antivirus. But computer-001 is activated with Endpoint Security Business Edition. So i create a new product activation, with selecting licence type endpoint antivirus. Nothing happens. What now? -
Dear all! We have ESMC server ver. 7.1 installed in a domain, where multiple organizations working. We have one central server, but 2 different licences, with different products and activation seat numbers. The collegues of mine doing the installs, accidentally mixed the licenses. My goal is to have company A use the licene AND product type which is rightfull to company A and so too company B. I need a solution for mass product licence change AND product type change. (product type change: company A has endpoint antivirus with more licence number, company B has endpoint security with less licence number) I hope my problem is clear and understandable what I would like to achive. Please ask me, if not, or need more information. Thanks.
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petersonal reacted to a post in a topic: EraServerSvc service keep crashing
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MichalJ reacted to a post in a topic: EraServerSvc service keep crashing
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EraServerSvc service keep crashing
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
No services crash since update, i think topic can be closed -
EraServerSvc service keep crashing
petersonal replied to petersonal's topic in ESET PROTECT On-prem (Remote Management)
I missclicked, today i did the server upgrade, it went okay. So now i think we are waiting if it crashes again.