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petersonal

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  1. I missclicked, today i did the server upgrade, it went okay. So now i think we are waiting if it crashes again.
  2. performed tried to perform a full backup, started upgrade task, it was succesfull, i see no changes. I do server reboot, run task again, still nothing changed. No error. followed this: https://help.eset.com/era_admin/65/en-US/client_tasks_upgrade_components.html and this: https://help.eset.com/era_install/65/en-US/components_upgrade.html article. What am i doing wrong? Or what am i missing? Where should i dig?
  3. Dear all! Our era server is operation at a virtual windows server 2012 r2, with 16 gb ram. The server has Version 6.5 (6.5.522.0) (Web Console), has Version 6.5 (6.5.388.0). We have Connected Clients: 228. Some time to time something is going worng and the EraServerSvc starts crashing for days-weeks, running couple of hours and then stops (we have mointoring systems reporting this). I set the log level at web console (server settings\advanced settings) from warning to trace, but if the server crashed, the logs are missing. Windows event log only says, the EraServerSvc service stopped unexpectedly, this was the x time (well thanks!...). I leed all other logs using this help topic: https://help.eset.com/era_install/65/en-US/log_file.html but no usefull info found at any log file. What can i do to solve this problem? Any idea would be nice. Thank you Peter
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