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the eset live grid servers cannot be reached


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35 minutes ago, itman said:

In regards to this link:

I did do the following from an admin level command prompt subsequent to when I had the issue and have not seen the LiveGid connection alert since. Worth a try:

ipconfig /flushdns

 

Thanks, but the issue is not on my end.

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It came back again on my computer now.  Same thing again. My internet Connection works, but sometimes this forum is gone, nothing shows in the browser. Sure this is not some problem with esets server? Otherwise my internetconnection works fine to browse around the net. This message never happened on earlier versions v7, 8, 9, and 10 versions of eset.

Detection Engine: 16315 (20171027)
Rapid Response module: 10983 (20171027)
Update module: 1010 (20170621)
Antivirus and antispyware scanner module: 1531.2 (20171024)
Advanced heuristics module: 1180 (20170914)
Archive support module: 1269 (20170913)
Cleaner module: 1149 (20171023)
Anti-Stealth support module: 1117 (20171011)
Firewall module: 1371 (20171013)
ESET SysInspector module: 1270 (20170808)
Translation support module: 1637 (20171016)
HIPS support module: 1301 (20171016)
Internet protection module: 1318 (20171002)
Web content filter module: 1058 (20170406)
Advanced antispam module: 6355 (20171027)
Database module: 1093 (20170725)
Configuration module (33): 1565 (20170919)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Banking & payment protection module: 1114 (20171018)
Rootkit detection and cleaning module: 1019 (20170825)
Network protection module: 1560 (20171026)
Router vulnerability scanner module: 1041 (20170925)
Script scanner module: 1024 (20171019)
Connected Home Network module: 1017.1 (20171018)
Cryptographic protocol support module: 1022 (20170921)

Edited by Corso
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I've been experiencing this issue intermittently for the last 4 hours. I've been using ESS/EIS for years and never experienced this before. Connection to the internet is without issue and functioning perfectly. EIS is having a problem and only EIS.

Edited by Parker Kincaid
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15 minutes ago, Parker Kincaid said:

I've been experiencing this issue intermittently for the last 4 hours. I've been using ESS/EIS for years and never experienced this before. Connection to the internet is without issue and functioning perfectly. EIS is having a problem and only EIS.

You could not experience this message earlier as the notification about communication issues with LiveGrid servers was first added in v10.1.

I've reached out to developers to confirm or deny that there have been some issues with LiveGrid servers earlier today.

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15 minutes ago, Marcos said:

You could not experience this message earlier as the notification about communication issues with LiveGrid servers was first added in v10.1.

I've reached out to developers to confirm or deny that there have been some issues with LiveGrid servers earlier today.

This problem has been there since I updated to ESET Internet Security 11 on Tuesday. It's a daily thing. Sometime it happens many times in an hour sometime it happens once in several hours. There maybe some connectivity issue with the LiveGrid and ESET servers.

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Same happening for me now too.

I deleted some log file and up popped the live grid error message and this may be just a coincidence.

A minute later & as I type this, Live Grid is back on.

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Hello,

I've been using the German version 11 for some time now and never had this problem before. As of today, this error message also comes to me. Immediately after starting, then the message disappears and comes back after a short time. The internet connection is stable and permanent.

My System: Windows 10 64Bit 1709, EIS 11.0.144.0

Edited by reisender1967
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I am receiving the unable to connect to the live grid error on boot. First time occurred at 11:50 PM EST Saturday and did not correct. Again at system boot this morning at 5:05 AM EST but corrected by 5:15 AM without my intervention in any way.  I have not experienced this error prior to last night and this morning. My Internet connection is permanent and stable at 60 mbps through a wired connection.

EIS 11.0.144.0 on Win 7 Pro x64.

On Edit: 6:09 AM EST. Just received the error again and lasted about 2 minutes. Seems to be randomly occurring.

Edited by SCR
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Today 2 different pcs have the eset grid notification that disappear every 10 minutes and the reappear.

It is possible to disable the notification at least?

 

 

Thanks for the answer Marcos we post the same time!

Edited by boombastik
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