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SCR last won the day on April 14 2018

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  1. I just checked and all caught up in My Eset so all is OK thanks for you prompt reply.
  2. Thanks Marcos. I'm getting old and forgot about the beta testing. I removed the last device shown in your response. It's still showing as over used but I suppose that will get caught up. The only other thing I see is that the first device is being used ion daily basis yet is shown as not active. The second device is my new desk top. If this is not an issues then I will mark this topic closed. I appreciate your help.
  3. My Eset shows I have two licenses, 2 devices under under EIS. It claims that I am using three devices, I am not. Then there is the mystery 3 device license for Eset Premium which I never purchased. I just added my new desktop which should not have put me over as I removed one from my EIS license. It's the first time I've been to MYEsit since 2019 so I have no idea how long it's been that way. I can't figure this out. Help would be appreciated
  4. Got it, Turns out I had made the change already. My memory just isn't what it used to be. Getting old isn't fun at all, but it beats the alternative. Thanks to both of you for your help.
  5. Thanks for the reply. How do I contact ESET LLC?
  6. My EIS license for two machines is set to auto renew in 13 days for two years. Two months ago I had an attempted fraud on my credit card and now have a new one. How can I check and edit the payment method for the auto renewal? I looked through My Eset but I don't see the payment method.
  7. I've had issues with the Eset tray icon from time to time as well on my Windows 7 Pro system. I created a shortcut to C:\Program Files\ESET\ESET Security\eguiProxy.exe which always resolves the issue until it again decides not to show. When running the shortcut it also opens the GUI. Closing the GUI leaves the Icon. Oddly I have never had the issue on my Windows 7 Home Premium system. It doesn't happen often, maybe once every couple of months or so. I really haven't made any effort to track it accurately nor any serious attempt to figure out why it does what it does. I don't find it to be that big of a deal. After all the protection is always running just occasionally not the proxy Icon. But that's just me. I've been using Eset products since v3.x and it's going to have to be a way bigger issue then an Icon not showing up from time to time for me to think about making a change. I have never had any infections of any type so it's difficult to argue with success. That is what's most important to me. In the past, every few years I looked around and tried different products. For one reason or another I found them unacceptable. I always ended up restoring my backup image and renewing Eset. I don't even bother with that time wasting exercise any more.
  8. I did a in product update to the latest v12. I always do a clean install for major product updates ie v11 to v12. I don't use a password on Windows and have no other issues with EIS. Because of the intermittent surfacing of this issue I believe it would be would be difficult at best to determine the cause.
  9. Hey Tom, I've had a similar problem going back some time regarding the tray icon. I have the icon hidden by the system now. I gave up on the splash screen a long time ago and have it turned off. I developed a more reliable method method to assure me that Eset is running using some simplified programming language. I am on Win7 also maybe that's the issue. Either way as you said it's small potatoes. Regarding your Carlin quote, the forecast for tomorrow is: Decreasing darkness giving way to increasing light. I guarantee this forecast is 100% accurate.
  10. Comparing the time taken to scan thousands of files seems to be some what flawed from system to system. I have two systems. One with a dual core slower CPU and 5 gigs of RAM. The other has a much faster quad core CPU with 8 GB of RAM. The time difference is about 45 minutes or more longer on the slower system with basically the same number of files. If you are using a SSD as opposed to a Spinner I would think that it would also make a difference with the increased read time of a SSD. Both systems are running Windows 7. I don't have a clue as to what the time would be on Windows 10 and never will. When I am performing a scan I do not use the computer during the scan. I will scan when I'm finished with it for the day and let Eset turn the computer off when it's done. To be honest I don't do a full scan very often as I feel if Eset is watching everything in and out along with start up and update scans I just don't see the need. But that's me.
  11. I agree. There are already many tools in EIS I don't have a need for. Most programs will automatically check for updates if you want them to. Besides it would probably increase the price.
  12. How much time do you spend looking at Eset after you set it up? For me I see it occasionally but not that often to get bored. Actually just the opposite. I know the interface and new colors would just make doing what I need to do take longer until I adjust to it. Which means a longer time before I can get back to using my computer. Besides I would much rather have Eset spend it's time and effort under the hood then on a new paint job. But that's just me.
  13. Just checked and I'm not seeing a problem.. I'm on regular updates. Installed components: Detection Engine: 18132 (20180929) Rapid Response module: 12919 (20180929) Update module: 1014 (20180123) Antivirus and antispyware scanner module: 1542.1 (20180821) Advanced heuristics module: 1189 (20180806) Archive support module: 1277 (20180727) Cleaner module: 1166 (20180911) Anti-Stealth support module: 1141 (20180917) Firewall module: 1380 (20180813) ESET SysInspector module: 1273 (20180523) Translation support module: 1706 (20180822) HIPS support module: 1328 (20180917) Internet protection module: 1334 (20180522) Web content filter module: 1058 (20170406) Advanced antispam module: 7774 (20180919) Database module: 1103 (20180629) Configuration module (33): 1706.2 (20180925) LiveGrid communication module: 1047 (20180717) Specialized cleaner module: 1012 (20160405) Banking & payment protection module: 1138 (20180921) Rootkit detection and cleaning module: 1019 (20170825) Network protection module: 1676 (20180710) Router vulnerability scanner module: 1052 (20180816) Script scanner module: 1043 (20180820) Connected Home Network module: 1021 (20180907) Cryptographic protocol support module: 1028 (20180626)
  14. I apologize. I was not clear on exactly what was restarting egui.exe or ekrn.exe or both. That's pretty much describes my finding, as I previously stated, when I click the Start Menu entry for Eset, including the Icon closing and reopening. If I had to guess I'd say it's just replacing one instance with a new one. I must admit that I have never used the Start Menu entry for Eset in all the years I've been using it. I use the System Tray Icon to open the GUI. Having said that I don't see any issue caused by the Start Menu except it closes the existing GUI instance and opens a new one. Are you having issues as a result of the action described?
  15. I'm not sure I understand what you mean by "EIS being restarted." Clicking the Eset entry in the start menu has the same effect as left clicking the icon in the system tray and the same effect as right clicking the Icon in the System Tray and left clicking "Home" on the Icon Menu, the GUI opens. I have monitored the exercise in Sysinternals Process Explorer and find that by clicking the start menu entry a second egui.exe process starts and then immediately closes if that's any help. However I do not see it having any effect on my system other then described. I have Windows 7 Professional on this system and Windows 7 Home Premium on the other, both SP1.
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