Peter Randziak

Just guessing, but only ESMC functionality actually using SSH is "Remote deployment task", could you verify it is not scheduled to be executed regularly?

Hi N1Md4,
I appologize for my late reply.
Yes we are working on finishing the missing pieces of communication/ documentation.
Sorry for this incovenience.
Best regards,

@Alexey Ponomarev As of yesterday, we have commenced migration from EMA 1 (ema.eset.com) to EMA 2 (msp.eset.com). This procedure had to be approved by the admin / primary contact for your MSP / company. You should have received an e-mail with this information. Your customers are now migrated to msp.eset.com. If you will have any issues, please contact your distributor, or colleagues that are listed as primary contacts. 

Q3-Q4/2019

Hi MartinK,
I've contacted the Dutch Support and they resolved the problem, database was repaired. 
 
Best regards,
 
Emiel Wieldraaijer

Hello @karlisi this will be resolved in the upcoming ESMC 7.1. 

ESET is known for being light since the first version it was released when other AVs was plaguing and killing the machines like Norton in the XP days.
I believe ESET is still doing the same thing , staying light till this day. that might be the decision of saving the "15-26MB" of RAM.

Done.  Thanks.

The fact is that you've been using a leaked license key that can be found on the Internet. Have you checked if you were really charged for the renewal? The fact is that it was a license key from a PC magazine that leaked and should not allow purchasing renewals.
I recommend contacting German support and asking for a refund if you were really charged. Then you could purchase a new license through the e-shop.

After updating to 12.1.31, the performance issue gets largely resolved. The sample that originally takes 15 sec to delete now only needs 3~4 sec in the latest version. 
Anyway I've messaged u the new log on 12.1.31

seems the performance issue is largely resolved in the latest version that is just released today. The deletion latency has dropped from 15 sec to 3~4 sec.

Hi guys. We're very sorry for the inconvenience. We'll surely adjust a tooltip. To your question, why suddenly it starts to appear is that we've added a new message in case license is not available and it was implemented in current AV module 1548. In next version 1549 we'll also provide a more specific description of the error in computer details > alerts. Also, we've adjusted behavior in an environment with ESET proxy, so in case you have licensed EDTD and you experienced some issues, it should much better.
Thank you for understanding and we're really sorry for inconveniences. 

Hello guys,
the new version of EMSX has been released (7.0.10025).
https://www.eset.com/int/business/mail-security-exchange/download/
SPF result rule was extended (currently is possible to configure an action for "Soft fail").

Enjoy the newest version.
Many thanks for using ESET products!

Hello guys
Here you can find out how to make it work. Deepin Linux does not met requirements, but anyway by installing all needed libraries you can make it work easily.
You can find terminal commands in attached screenshots.
Step 1- First step is to install GlibC
apt-get install libc6:i386

Step 2 - Install libappindicator1 to show tray icon after installation
apt-get install libappindicator1

Step 3 - Prepare installer download it from ESET webpage, don't forget to choose 64bit installer and grant execute rights

Step 4 - System does not met requirements and you need to install libgtk libraries
apt-get install libgtk2.0-0:i386

Step 5 - But not all libraries are not installed because of distribution issues therefore you need to run it again and use command
apt-get install libgtk2.0-0:i386 --fix-missing

Step 6 - So lets go deeper thats why we use Deepin Linux
Murine libraries for GTK are missing too
apt-get install gtk2-engines-murine:i386


Step 7 – Some more engines to install pixbuf
apt-get install gtk2-engines-pixbuf:i386
 

Step 8 – We need to install also gnome themes standard
apt-get install gnome-themes-standard

Step 9 – And also some extras are needed for gnome themes and therefore we will install gnome-themes-extra, this all are missing
apt-get install gnome-themes-extra gnome-themes-extra:i386

Step 10 – We will add architecture i386 for dpkg
Check architecture
dpkg –print-architecture
Add architecture i386
dpkg –add-architecture i386
check If architecture was added
dpkg –print-foreign-architectures

Step 11 – And now we have optimized environment and we can install ESET NOD32 Antivirus for Linux Desktop



So, Linux is user friendly but it chooses its friends selectively :)

Hello @lvl1k0n, Just to let you know, our development team analyzed the calls and the implementation on the websites you mentioned and came up with a fix for this issue that will be a part of a future application update.
Regards,
T.

Please install libappindicator1 and restart the system, icon should show in tray.

To my best knowledge, a license for a certain number of endpoints should also include a license for ESET File Security. Please contact ESET UK for details.

@Entropy The best thing to verify whether your license is entitled to activate ESET File Security for Microsoft Windows Server (which is indeed recommended to be run on server OS), you can check the license in ELA / EBA (ESET License Administrator / ESET Business Account). If it says "ESET Endpoint Security + File Security", it would work for sure. Otherwise, if your license is above 25 seats, unilicense concept should apply to it, so ESET UK should be able to convert it into eligible license at no extra cost. 

This is most probably caused by limits set in your Linux system. Please verify limit for open files in your system, or limits for services in case systemd is used.
In case you are using ESMC Appliance, please check following forum topic:
 

we found solution
if Windows Server don't trust certificate of ts.eset.com - send files log is empty and no error logged
after import Digicert and thatwe root certs - Eset can send files successfuly, and show all previuosly sent files
this is a bug, I think

Just to be sure, there are two other settings of MySQL server that has to be changed:
innodb_log_file_size=100M innodb_log_files_in_group=2 Could you verify those too? They can have different values but there are minimal requirements that are larged than default (documentation).

Hello
--https-cert-path is not Agent certificate but certificate used to communicate with devices.
Agent certificate does not have valid properties for this interface.
You can create valid https interface certificate in ESMC certificates when You select MDM product.
HTH

FYI - MSRT is downloaded and run with each Win Update monthly cumulative update as noted in the link reference posted below. Therefore, there is no need to download it separately. It is also of dubious effectiveness:
https://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx
As far as Microsoft Safety Scanner which is a bootable media installation, you can create a more effective like solution using the Eset "SysRescue Live" option available in the Eset GUI Tools section.
Bottom line - Eset provides you with all the system security you need.

Hi,
as marcos noted this error is logged when automatic exclusions for Microsoft SQL server are enabled. Automatic exclusions for Microsoft SQL server are using ADO API to read information from "sys.master_files" table to get list of files to exclude from scanning. The ADO API obviously loads a DLL that is not signed.
As a workaround, automatic exclusions for Microsoft SQL server can be disabled.

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