LBGA 0 Posted March 8, 2019 Share Posted March 8, 2019 I renewed license for Internet Security, the webpage showed a number of order, since then i haven't recived any confirmation neither code to activate again the license, now i hope the website was not a fake one... I didn't find any customer contact, what can I do? Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 4,711 Posted March 8, 2019 Administrators Share Posted March 8, 2019 What website did you renew the license on? Link to comment Share on other sites More sharing options...
LBGA 0 Posted March 8, 2019 Author Share Posted March 8, 2019 When I clicked on "Renew License" i was sent to this page: https://eshop.eset.com/de/eset/renewal/?utm_source=application&utm_medium=link&utm_campaign=renew&utm_content=eis&utm_term=eis&mktCpId=EISIPLREN&username=EAV-0242779181&localeCode=fr-fr With the ID license i was proposed offers. I choosed one, got this message on webpage : Ihre Bestellung XXXXXXXX wird bearbeitet. Sofern Ihre Rechnung bezahlt ist, erhalten Sie eine E-Mail mit weiteren Informationen zu Ihrer Bestellung und Ihre/r Lizenz/en (enthält Aktivierungslink). Warenkorbübersicht Bestellnr. The page was in german, i could not find alternative language but i follwed because offer was interesting. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,711 Posted March 8, 2019 Administrators Share Posted March 8, 2019 The fact is that you've been using a leaked license key that can be found on the Internet. Have you checked if you were really charged for the renewal? The fact is that it was a license key from a PC magazine that leaked and should not allow purchasing renewals. I recommend contacting German support and asking for a refund if you were really charged. Then you could purchase a new license through the e-shop. Peter Randziak 1 Link to comment Share on other sites More sharing options...
LBGA 0 Posted March 8, 2019 Author Share Posted March 8, 2019 OK thank you for your clear information Link to comment Share on other sites More sharing options...
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