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Matus

ESET Staff
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  1. Hi Guys, this thing was identified as malicious, however, it's False Positive. We've added that to whitelist not to trigger, however, we're investigating what has happened, which system and why it was identified that as malicious. The issue will be fixed properly after that investigation. Anyway, for imagination if that would not be FP, then to your questions: Was it really a threat file that got deleted thanks to EDTD? - YES Would the ESET EndPoint Antivirus (without EDTD) still catch it? - No, it would not. Into EDTD are sent only files which Endpoint identified as clean, but "interesting" to further investigation
  2. Hi Hawkunsh, it's quite hard to say it just like that via forum, as we don't have any logs or other info, but in case you've a EDTD license and ESMC proxy, then: a, due to different replication times of servers to proxy and it seems that in exact time proxy wasn't available b, because there are healing methods during module updates period ------- A & B will be improved in the next module update. If you however don't have EDTD license, such things should not happen and in such case I'd ask to contact support via official channel so they can troubleshoot that properly. Thank you very much
  3. Hi guys. We're very sorry for the inconvenience. We'll surely adjust a tooltip. To your question, why suddenly it starts to appear is that we've added a new message in case license is not available and it was implemented in current AV module 1548. In next version 1549 we'll also provide a more specific description of the error in computer details > alerts. Also, we've adjusted behavior in an environment with ESET proxy, so in case you have licensed EDTD and you experienced some issues, it should much better. Thank you for understanding and we're really sorry for inconveniences.
  4. Hi Guys, if there is a portion of endpoints which reports some error message please check, if a particular endpoint has EDTD license. Go into ESMC Computers > Show details If you don't have it, for such endpoints you'll need to do a new activation task. We've started to show proper information via module update, that why it's sudden. We're also working on a way how to add such endpoints into Dynamic Group in ESMC so some "join dynamic group trigger" or recurrent activation task can be planned.
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