foneil

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foneil last won the day on June 9

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About foneil

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  1. The PCU upgrade will work with 10.0.390, and should work now using the instructions here http://support.eset.com/kb758/#version
  2. Thanks for posting the solution and for the feedback.
  3. Can you doublecheck that Hitman Pro Alert is really uninstalled (no traces left)? http://support.eset.com/kb6063/
  4. We have pretty good KB instructions for the troubleshooting wizard as well, http://support.eset.com/kb2899/#wizard, let us know if that doesn't work so we can make sure we have the most relevant content updated there to help with issues like these.
  5. Updated builds (version 6.5.2107.1 and later) of ESET endpoint products are available from the ESET download page and ESET Remote Administrator Repository. To upgrade clients on your network to the latest version: Run an install task to distribute the new build to client workstations on your network. Distribute the installer file to clients and run a local installation.
  6. Updated builds (version 6.5.2107.1 and later) of ESET endpoint products are available from the ESET download page and ESET Remote Administrator Repository. To upgrade clients on your network to the latest version: Run an install task to distribute the new build to client workstations on your network. Distribute the installer file to clients and run a local installation.
  7. KB Alerts newsletter is created see
  8. KB Alerts newsletter is created see
  9. I just wanted to reiterate here that we do send out this newsletter for important items, such as the Endpoint products hotfix today. We currently have 373 subscribers who receive the newsletter. We recently ran a survey regarding its efficacy and we received very positive feedback, so I recommend that if you're interested is this topic, to subscribe to the News and Customer Advisories newsletters, with the Alerts newsletter forthcoming. You can subscribe directly using the URL https://feed.press/e/mailverify?feed_id=esetkb_news_en or from the ESET News KB page http://support.eset.com/news/.
  10. Just FYI, the original post for the support newsletter is here https://forum.eset.com/topic/10251-introducing-the-eset-knowledgebase-support-news-newsletter/ I just wanted to reiterate here that we do send out this newsletter for important items, such as the Endpoint products hotfix today. We currently have 373 subscribers who receive the newsletter and we recently ran a survey regarding its efficacy and we received very positive feedback, so I recommend that if you're interested is this topic, to subscribe to the News and Customer Advisories newsletters, with the Alerts newsletter forthcoming.
  11. ESET Endpoint Security and ESET Endpoint Antivirus version 6.5.2107.1 have been released https://forum.eset.com/topic/12357-eset-endpoint-security-and-eset-endpoint-antivirus-version-6521071-have-been-released/
  12. We don't have a checklist or best practice guide, but we do have other resources. We were recently asked to create some content in the Knowledgebase for this, so maybe this request will help move us along. We do have many support resources, the most comprehensive is the Online Help: http://help.eset.com/emsx/6.5/en-US/beginner.htm For the quarantine, I suppose a best practice would be a recommendation to use the new "Quarantine management interface", http://support.eset.com/kb5532/#quarantine For "anti-ransomware best practices," and I include that in quotes because that content isn't for typical, everyday use, there is the KB article: Configure ESET Mail Security to protect against ransomware My Technical Support for Business says that usually just default installation is what they do with new EMSX users.
  13. The only time I see the buttons not working, is when the license is expired, but you will see a big red warning "This license is expired" on that screen, and even then, it still sometimes works. I recommend contacting support via kb3742 instructions.
  14. just ran test, and it worked fine (I know, not what you want to hear). Can you try it on another computer altogether? Perhaps some security setting or something being blocked on all browsers...or other system unknown issues. If still not working, contact your local partner for support http://support.eset.com/kb3742/
  15. What happens when you click it? Sometimes it takes a few minutes to "go through", is this what you see? http://support.eset.com/kb3158/#stolen