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foneil

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foneil last won the day on March 21 2022

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  1. ESET LiveGuard Advanced FAQ regarding compatible licenses and products: https://support.eset.com/en/kb6569-eset-liveguard-advanced-faq#oper_7 Full list here: https://help.eset.com/elga/en-US/req_and_supported.html
  2. Ok, that is our Online Help, in the Knowledgebase we do have this article: https://support.eset.com/en/kb8062-recommended-settings-for-eset-server-security-installed-on-a-terminal-or-citrix-server-8x
  3. which KB specifically, we may want to update with the info from this thread
  4. Resolve the "Device not fully optimized" message https://support.eset.com/en/kb6587-optimize-your-device-in-eset-mobile-security-for-android
  5. Afaik, we only offer the 64-bit installer starting with EFSW 7.3 from the download page (I only checked /us page). 32-bit only available for 7.2.
  6. We have a KB for enabling (https://support.eset.com/en/kb8175), but I admit that I don't think that will help here because it should display in your second screenshot when creating new policy, maybe double check the license? Can you open support ticket https://support.eset.com/en/kb3742 and also let us know what the issue is when resolved in case others have same issue (and I will update the KB with that info).
  7. On another note, if you use EMS via the APK, let me know, I am interested to know who still does and why.
  8. APK is also available now, https://support.eset.com/en/kb6563
  9. version 7.1.11 for Google Play is out and resolves the scanning issue.
  10. Hotfix was released for this issue, see https://support.eset.com/en/news8170
  11. If anyone has suggested edits/updates to our KB for this issue, please send to me: https://support.eset.com/en/kb7855-does-eset-protect-me-from-hafnium
  12. KB was published this morning to address this issue. [KB8162] Review all the scheduled tasks in ESET PROTECT https://support.eset.com/en/kb8162 Primary issue: After you upgrade to ESET PROTECT 9.0 from an earlier version or after an automatic upgrade of ESET PROTECT Cloud to version 3.0, all Tasks with Trigger type Scheduled or CRON and with option Invoke ASAP If Event Missed checked get executed one time immediately after the upgrade
  13. https://support.eset.com/en/kb7911 All relevant info is in this KB
  14. This ESET KB article has the details about this https://support.eset.com/en/KB7911, and we'll be updating this article soon with further info/instructions for the different user scenarios eligible (or not) to switch to the replacement product.
  15. The KB team is looking at this as related to updating the kb7324 and we have three SMEs replicating this to confirm. Thank you for posting.
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