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foneil last won the day on April 25

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About foneil

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    ESET North America

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  1. Exactly what marcos said. From my understanding with what our Technical Support advise new ERA users, use the "Built-in Policies" and only modify as-needed for your specific environment (how marcos recommends to go about that). To see what is included in each policy, click the gear icon > Edit and you can view the default settings for each built-in policy.
  2. ESET File Security for MS Windows Server is the product, see Recommended settings for ESET File Security installed on a terminal or Citrix server (6.x)
  3. Published Alert with information about this: Do not open suspicious emails, large numbers of threats being distributed by "Jaff / WannaCryptor" ransomware Any relevant updates will be made to the Alert as we learn them.
  4. See
  5. Did you install this on your Kindle using the apk on the website, or from Amazon/Google app store? I am hearing that *maybe* only the apk version will work on your Kindle, but I'm still verifying this.
  6. Regarding Amazon Kindle Fire HD, in the EMS FAQ (#12) it says And Will ESET Mobile Security for Android work on my Tablet device? also lists the limitations when installing on Kindle device. I'm trying to find specific information regarding what you wrote: If you can provide a screenshot of that on, that would help.
  7. I suppose it depends on why it was blocked, if it was determined to be a Phishing website, or PUA, or ? You can whitelist URLs using Web Control, but that's not way you're asking I understand. Perhaps you can see what you're looking for in the "Filtered websites" logfile, which is a "List of websites that were blocked by Web access protection or Web Control". Tools > Log files Filtered websites – This list is useful if you want to view a list of websites that were blocked by Web access protection or Web control. In these logs you can see the time, URL, user and application that opened a connection to the particular website. For example, you can see the list of filtered websites from Tools > Log files > Filtered websites
  8. I'm not sure that the notification behavior has changed, I would have to ask. The typical behavior is that the notifications begin at 14 days. See "License is expiring in 14 days: Your Protection status icon will turn yellow when your license has 14 days remaining or fewer before it expires." Either wait a couple of days to check, or maybe the user disabled the notifications for license expiration, under Advanced setup > User interface > Statuses > Application statuses > General > License expired...
  9. Can someone provide a screenshot (maybe a pic of the phone from another phone), I would like to see what "all black" means, especially in relation to the OP who said they were able to see a message directing them to Kb2949, so maybe it's "mostly black..."
  10. You tried to Sign in to ESET AntiTheft and your email and password didn't work? What I hear happening sometimes is that when some users setup their phones, there's an option to create the ESET AntiTheft login, but users don't realize they're creating a new login--can you try the Forgot password on the Sign in page to reset the account login, then once you're back in there (assuming that you did create one and can get back in with that email, hopefully you didn't sign up with a bogus/fake email) then try resetting the EMS password following steps 3-5
  11. Sorry to hear this, if you haven't heard back from tech support, make sure you have a case open by contacting your local ESET partner for support. There are few ways to setup the password protection, and therefore sometimes different options for resetting or disabling. Based on what you've indicated, it sounds like you may have setup Antitheft, and so you should try to reset the password via (or disable Antitheft from there). Reset password on
  12. What version of EMS are you using? If it's the latest version and your EMS password isn't working, have you tried
  13. I've moved this thread into the ESS forum. Can you give more details about what's not working -- ESET Password Manager isn't opening or enabling or running in browser, which browser are you trying to use it in etc.?
  14. Were you able to find it?
  15. DESlock Client 4.8.16 has been released and is available to download. DESlock Client 4.8.16 Fixed: Removable Media Encryption. Fixed a problem introduced in v4.8.15 which would cause Windows Explorer to hang when inserting Removable Media. This would also cause the machine to hang during shutdown. Fixed: Full Disk Encryption. Fixed a problem which affected the previous versions installation process when over installing, or performing an installation repair, when Full Disk Encrypted. The installation would appear to hang and/or the machine could blue screen (BSOD). (Over installation of the same version is possible when using an updated Merged Installation package from an Enterprise server, or when switching installation language.) Fixed: A problem with Managed Uninstall codes (Enterprise Client only). Fixed: A problem upgrading from old client versions (v4.3.112 and v4.3.114) which would cause Windows to not boot after upgrading. This affected upgrades from those old versions to all releases between v4.8.3 and 4.8.15. Support Resources Download DESlock ESET Knowledgebase—DESlock Support ESET Knowledgbase YouTube channel: DESlock video tutorials