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Linux-Is-Best

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  1. My tablet "magically" activated on its own. It had repeatedly provided the error "License cannot be used for this product." Even though the product was Eset Mobile Security (which you continue to insist I have). When connecting my device to my account (using my same e-mail for everything), it kept wrongfully associating to a trail. I kept being informed that this trial would expire in 2 days, even though I own a license. Now, for reasons unknown, it randomly decided to activate. lol I, myself, made no changes nor did anything differently. I do not understand why it kept associating with a trail, and I do not know what caused it to finally activate. But it is activated now, and I guess that is what matters.
  2. That is precisely what I am doing, and I get the error shown in my screenshot. I have obviously used the correct e-mail, else, it would not display in my account, and I have used my key and received this error.
  3. As previously pointed out earlier in this thread, my Android table seems to be now incorrectly associated with a new license titled, Eset Mobile Security - customized. It should NOT have generated a new trial license and instead should have been activated (associated) with my paid license.
  4. I had previously (repeatedly) asked this question earlier in my other thread (see link below), but received no answer. -- I have uninstalled and reinstalled the product; while it was previously activated, it refuses to do so now (see screenshot).
  5. I am going to assume these two are associated. Four (4) months of usage and suddenly "poof" Is this how it is going to be? Am I going to slowly watch everything associated with my original purchase degrade?!
  6. I am assuming my new issue is now associated with this. Four (4) months of usage and now "poof"
  7. I have been using the password manager for the past four (4) months. Today I was logged out, and when trying to log back in, it says I have no license on my account.
  8. To address the original issue. The technical support issue, before ESET was concerned about my license. You know, the whole original reason why I wanted help, but everyone ignored, and kept focusing on my license... That issue... The one where I was wondering why ESET Internet Security's Anti-Theft kept reporting as not optimized... That issue. The issue seems to be related to my phone enabling power save mode anytime my battery need charging (low battery). This seems to be what is triggering the notification, but it never told me this. I finally noticed that was the cause. Charing my phone makes the issue go away and it returns anytime my battery is low. It turns out it was that simple. It would have been helpful if I had been informed this and not left guessing why I was receiving the notice. I guess the only issue left is why can I no longer activate my tablet?!
  9. WTF?? I am trying to use my paid ESET Mobile Security license, which you claim I have. I entered the key for my Mobile Security into an Android tablet and it should active. It should not generate another trial. Is that how you business model works as a cash grab, where you downgrade my license, and when I try to use the one you claim I have, you generate trails occasionally for each device?
  10. Furthermore, you claim I have an ESET Mobile, but ever since you added it to my account (a few days ago), I cannot use it to activate my mobile device. You seem to have ignored that. 🙄
  11. None of my screenshots show I have paid far less. Even when checking with my credit card, I can confirm I paid around $60. The issue here is I bought ESET Internet Security, Google says I paid for ESET Internet Security, my bank (credit) statements reflect I bought ESET Internet Security. Only ESET seems to claim otherwise and they seem to do so, because their records seem to be wrong. They (ESET) can not even keep track of which devices I am using, how many devices, and even when trying to use the ESET Mobile they claim I have, it will not activate on a mobile device (my ESET Internet Security, did though prior).
  12. Since a ESET Mobile was added to my home account, ironically, I can no longer get my Android tablet to activate. 😂 ESET and I disagree on what license I have. I, know, I purchased ESET Internet Security and as you pointed out, so long as that key works (which it has), whatever is listed at ESET Home doesn't matter. I am getting my money's worth. Now, ironically, I am trying to active a mobile device and keep in mind, @Marcos(ESET employee) has been trying to argue I own a ESET Mobile license. And here I am trying to use that so-called license on a mobile device (Android tablet), and it **now** tells me I cannot use the license on this device. 🤯 I do not know if I should be angry, laugh, or cry. 🙄
  13. Make that 4 now (2 desktops, 1 tablet, and 1 phone). ESET still reports I am using only 1 device.
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