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TonyK

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  1. I actually just went into one of the servers that I ran the attempt on (I have a client that needs protection functional sooner rather than later) - hoping that "setenforce 0" would be all that is missing; I ran a new task with deployment of ESET Mail/File/Gateway Security for Linux 4.5.15 with the license included - it looks like the task is hung in the console for 'Waiting for Product' but it looks to be installed: running command 'service esets start' results in failed I did grab the entire remote administrator folder so that way it has all the trace history -- there were multiple activation tasks/install/uninstall -- trying to get something to work... At this point it's probably best to wipe the slate clean and start over so I might end up uninstalling all ESET products and reinstalling the agent and then start deployment again RemoteAdministrator.zip
  2. Okay - I'll see if I can get my colleague to run those in the next couple days - I have been pulled into a couple other projects at the moment, but should have an answer by Friday or next Monday
  3. I attempted to do the same as well with v7 File Security for Linux but I wasn't able to start the AV engine, I'll be honest, I am not a linux guru though, I only enough to get me into trouble When deploying the ESET File Security for Linux v7 (7.1.558.0) with license the endpoint reports that the product is installed but is not running, when attempting to start the service it errors out - this on two lab machines on VMWare 6.5 (HW13) on fresh installs of RHEL on one and CENTOS on the other Then with working on ESET Mail/File/Gateway Security for Linux that version is 4.5.15.0 Obviously under MSP program I cannot get the lic files - which limits the routes I can go. The caviat is, I am not sure how folks got it to work in the past (it seemed to work on ERA 6.x somewhat) but the team who implemented it and gave us the process is no longer with our organization. Frankly, I'd rather move everyone to ESFS-Linux v7 anyways as it seems to be better overall on the feature enrichment, but I am more concerned with getting a working product no matter what - and right now I am stuck
  4. Similar to this topic here: https://forum.eset.com/topic/21462-cannot-start-license-not-found/ Couple items: We are a Multi-tenant MSP provider for ESET Services I am working on migrating our customer base from ERA 6.5.x to EMSC 7.1.717.0 When attempting to install ESET Mail/File/Gateway Security for Linux on devices that are managed through us, the application does not start up - upon looking at the endpoints, the remote management reports to ESMC that "Product is not connected. No connection attempt occurred" The object in ESMC does not show a license attached to the endpoint details When attempting to check on the individual endpoint's licensing status "service esets status" - the services are dead When attempting to start the endpoint ESET engine - the product fails to start because of licensing During deployment: the license IS specified with the remote deployment; also further tasks fail on running a product activation task Manual application of LIC files is not practical as we do not provide the LIC files to clients directly and our other teams have limited access to the MSP Licensing portal Is there a specific route to install this product onto endpoints all remotely: (install agent>AV endpoint>license separate task) or (install agent>install AV+license together [which is the route i done])
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