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MarcFL

Anti-Theft not compatible with new Samsung Galaxy S10

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Eset Anti-Theft does NOT work with the new Samsung Galaxy S10.  Please fix it ASAP.  Thank You.

Bug:   When the device is marked as Missing or with a Test, location and pictures are NOT sent unless the S10 screen is turned on (unlocked).    In other words, Anti-Theft does not wake the device.   The siren does not play either - unless you turn on the screen first.     The online control panel under activity shows "Anti-Theft test timed out".    
The only way to prevent time-out is to turn on the S10 screen (unlock the phone) - which of course defeats the purpose of Anti-Theft.

 

   

 

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Hello @MarcFL

congratulations to your new device.

Can you please submit a ticket directly from your device for us so we can check the corresponding logs?

Thank you, P.R.

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